Sunset Kia of Auburn

I gave a 5 star review when I bought my Sportage because I was treated well, friendly and helpful salesman and finance person. Delivery went well and the tech person is great...and then real life set in! Th I was treated well, friendly and helpful salesman and finance person. Delivery went well and the tech person is great...and then real life set in! The service person I have to deal with absolutely has made tell my family to go elsewhere. I have to make ALL follow up phone calls to which the person answering the phone tells me they will have him call me when he's available. Only once has he called me back without me having to make addition calls! I've been waiting for MONTHS for a part for my vehicle w/o communication of any kind unless I call for information. The last call I was told the part is finally on it's way and would be there in 2 days and he would call me when it arrives. That's been almost 2 weeks ago! His 2 days are way different than mine! More

Tried to come in today to sell them my vehicle with 15k miles on it, they offered $27,125k after initial appraisal through Cars.com. The car is like brand new, and I understood on site when they told me t miles on it, they offered $27,125k after initial appraisal through Cars.com. The car is like brand new, and I understood on site when they told me that there was a mild rim scrape on one of the rims. However, they tried to say my tires were bad and that was just flat out dishonest. They are in great tread range all around and CarMax Puyallup documented that the night before I brought it in to Sunset Kia. This car stayed parked in my garage for a really long time. Alex Ngo then proceeded to offer me $26k after trying to devalue my vehicle. The rim repair should be $200 max to repair at wholesale cost to Dealership. The vehicle sells from mid to upper 30’s and I was already giving them a Cream Puff of a car they could have made a ton of front end profit on. Unfortunately, Alex Ngo’s manager Chris decided to get shifty on the deal when I asked if they could do $26,500. He came back and then proceeded to tell me that they could only offer $25,500 now without any reason for going lower than the original $26k offered on site. So they were playing games. What they didn’t understand is that I too used to work in the Auto Industry for over 6.5 Years. I understand the in’s and outs of this industry very well, and was also Nationally Ranked in the top 15 in the US for Sales Volume while in that profession. I committed to 1 hour of driving only to be baited and switched. What they did was low on many levels. CarMax offered me more for my vehicle, so I have sold it to them. I hope this review (which I will spread on multiple platforms) will reach everyone who looks into Sunset Kia in Auburn. I wouldn’t deal with them for anything in the future. More

I can’t say enough good things about my experience with KIA of Auburn. All personnel are kind and helpful starting with Ryan in sales and Jordon floor manager. It is a pleasure to do business with everyone KIA of Auburn. All personnel are kind and helpful starting with Ryan in sales and Jordon floor manager. It is a pleasure to do business with everyone working at this location. No pressure from pushy salesmen there. Thank you !!! More

Excellent customer service. Explained in detail how to use all devices. Outstanding follow-up concerning auto delivery. Would definitely send friends and family to Kia of Auburn Explained in detail how to use all devices. Outstanding follow-up concerning auto delivery. Would definitely send friends and family to Kia of Auburn to purchase a vehicle. More

poor customer service, no warranty for life, deceitful about repairs, cause vehicle to breakdown, disrespectful about repairs, cause vehicle to breakdown, disrespectful More

This dealership is a complete joke in the sales and finance department. Do not buy a car here unless you want to overpay and have xx thrown at you. Most unprofessional experience I’ve ever dealt with. finance department. Do not buy a car here unless you want to overpay and have xx thrown at you. Most unprofessional experience I’ve ever dealt with. More

My salesman, Austin, was PHENOMENAL! I appreciated the time he took with me in explaining all of the different models and cars! I ended up buying a newer car than I had intended to, I appreciated the time he took with me in explaining all of the different models and cars! I ended up buying a newer car than I had intended to, but that's okay! I'm totally happy with my "gravity gray" Kia Soul (2023)! More

Austin is a great example of what a salesman should be! He’s AWESOME!! I’m so happy to have him as my new friend in the world of cars. He’s AWESOME!! I’m so happy to have him as my new friend in the world of cars. More

I took my Kia optima here on Jan 6th because I had a burning smell coming from my engine. Poor customer service, poor workmanship. They had my car for 2 1/2 days and charge me $560, car is not drivable burning smell coming from my engine. Poor customer service, poor workmanship. They had my car for 2 1/2 days and charge me $560, car is not drivable found out that the gasoline is mixed in with the engine oil. When I pick up my vehicle on Saturday Jan 7th. Due to the problem, causing my car to have this burning smell. was due to an oil leak. You would think common sense these idiots will change the oil. now I have to take my car to another dealership to have them look over the poor workmanship done by sunset Kia I will never bring my car back to this place. More

Absolutely excellent dealership. Very impressive team, and absolutely no pressure. It was a pleasant purchasing experience. We will definitely be returning to consider our next vehic Very impressive team, and absolutely no pressure. It was a pleasant purchasing experience. We will definitely be returning to consider our next vehicle! More