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Sunset Kia of Auburn

Auburn, WA

Overview
Reviews
Vehicles
3.1
848 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 848 reviews

September 14, 2021

They had my car for two weeks and didn’t start working on it so It was not ready before I had to move. Nothing was fixed on it. However Dean was respectful and tried to do what he could More

by Andrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean
Report | Print
Oct 01, 2021 -

Sunset Kia of Auburn responded

Andrew, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Please email us at wecare@sunsetautofamily.com

September 14, 2021

Not very friendly and hard to hear what staff is saying. Wasnt clear on what service was being performed More

by Hearimo12hearimo12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dont remember name
Report | Print
Oct 01, 2021 -

Sunset Kia of Auburn responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Please email us at wecare@sunsetautofamily.com

September 14, 2021

Very satisfied excellent fast services staff very pleasant. Only thing I don’t like when I call they ask do I want tires rotated etc they should be telling me when I need it done not asking!! More

by kathyjmilne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Report | Print
Sep 15, 2021 -

Sunset Kia of Auburn responded

Thank you, Kathy, for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 12, 2021

Kendall is always on top of everything and the car prep guy is always pleasant. Would like dealership to start washing and vacuuming in-house again rather than issuing car wash coupons. More

by Milttremblay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Finnegan
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Sep 12, 2021 -

Milttremblay responded

Sunset Kia is my go-to dealer.

September 12, 2021

Jenifer and Kendall are always friendly and show great customer service skills really glad I bought my car here at sunset Kia thank you Lisa More

by LISAVCANTRELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall and jenifer
Report | Print
Sep 12, 2021 -

Sunset Kia of Auburn responded

Thank you, Lisa, for sharing your thoughts about your experience with Jenifer and Kendall Sunset Kia of Auburn. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 11, 2021

The service dept is great everytime. Shemariah helped me this time and very helpful. Made sure I should receive a car wash during my visit. More

by Mike.Roth.206
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shemariah
Report | Print
Sep 12, 2021 -

Sunset Kia of Auburn responded

Thank you for your business, Mike, and this review. We're happy to hear Shemariah is always so helpful and demonstrates our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 11, 2021

I love the honesty and openess of the service center. They give good quotes and do not add unnecessary services. Definitely recommend this service center for those that do not do their own maintenance. More

by logain99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Sep 12, 2021 -

Sunset Kia of Auburn responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear you say our service team is always honest and open with good quotes and no unnecessary charges. We appreciate your business and look forward to working with you again here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 10, 2021

Very pleased with service department but, they were not able to comply with a recent recall. I have had all service work done on my Optima done at Sunset Kia More

by BILLBARB911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Gordon
Report | Print
Sep 10, 2021 -

Sunset Kia of Auburn responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 09, 2021

Sunset Kia is super friendly and always on time with my vehicle. Dean my service tech always goes above and beyond to help the customer. More

by jonica.chalcraft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Sep 09, 2021 -

Sunset Kia of Auburn responded

Jonica, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dean met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 08, 2021

On my first visit I was reprimanded for not parking in the right area, and waited 13 minutes before I could even check in. I certainly didn’t feel welcome! More

by Mamabear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know names
Report | Print
Sep 25, 2021 -

Sunset Kia of Auburn responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that your vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

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