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Sunset Kia of Auburn

Auburn, WA

Overview
Reviews
Vehicles
3.1
848 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 848 reviews

October 31, 2021

This is my go to dealership for all Mitsubishi maintenance. They are always professional and helpful! More

by Dragos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
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Nov 01, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you to make this a positive experience. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 31, 2021

Service was good. My only complaint was they did not wash my car. Thank you More

by Say
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendal
Report | Print
Nov 01, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to leave a review. We will share your comments with the service team. Please don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 31, 2021

The sales person, manager, Finical officer,the person (Ed) who went over how to operate the cat awesome!!! More

by Carlin Piercy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vannis, Reese, Ed, and Brian
Report | Print
Nov 01, 2021 -

Sunset Kia of Auburn responded

Carlin, thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! We are glad to have you as a customer. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 29, 2021

Everyone we worked with at this dealership went above and beyond to help us. We love our new vehicle. Thank you so much! More

by ARLEEN37
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick, John, and Eddie
Report | Print
Nov 01, 2021 -

Sunset Kia of Auburn responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 28, 2021

They serviced my serento and my air bag light was on when got my car back so I called and was told that it would cost me $165.00 for them to look at it! Why would I need to pay if they were the last one to w More

by tracy.stone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service center advisor
Report | Print
Nov 14, 2021 -

Sunset Kia of Auburn responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We'd like the opportunity to address your concerns. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to us at your convenience, Tracy. Please email us at wecare@sunsetautofamily.com

October 28, 2021

I bought my Kia there and glad I did. Service has been great. All questions answered More

by glzillmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Oct 29, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We look forward to having you as one of our valued customers for years to come. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

Oct 29, 2021 -

glzillmer responded

glzillmer@msn.com

October 28, 2021

This was my fittest experience with this dealer and it was a very pleasant experience. Everyone was friendly and helpful. More

by EAS1823
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie I think
Report | Print
Oct 29, 2021 -

Sunset Kia of Auburn responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 28, 2021

Very helpful through whole process, especially with limited inventory due to COVID. Got in and out same day great staff More

by Xzavier20thomas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reese, Brandon
Report | Print
Oct 29, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to leave us a five-star rating! It has been a pleasure serving you, Xzavier. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Congratulations on your new purchase, Xzavier! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 27, 2021

It was easy to get in and out. The service writer was prompt and professional and even the manager Justin recognized me and took time to say hello. Wouldn’t think of going anywhere else for my service. More

by Dougie64420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Oct 28, 2021 -

Sunset Kia of Auburn responded

Thank you, Dougie, for taking the time to leave us a five-star rating! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Please let us know if we can be of any further assitance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 27, 2021

Jennifer was amazingly helpful and kind. I love their oil service but am frustrated with how long it takes to get parts- more about shipping than Kia, but hard on customers. More

by kcwsharman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Oct 28, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to share your thoughts on working with our team. We will be sure to share your compliments with Jennifer. We appreciate your business and look forward to serving you in the future. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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