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Sunset Kia of Auburn

Auburn, WA

Overview
Reviews
Vehicles
3.0
851 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 851 reviews

November 02, 2021

Shimmy was great! Prompt and a good communicator. Very sad my card didn't get washed or vacuumed, though More

by kateendle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shimmy
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Nov 02, 2021 -

Sunset Kia of Auburn responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 02, 2021

They were polite and offered some tea I was very happy with the car they picked out More

by powhatton57
Recommend Dealer
Yes
Employees Worked With
Not sure
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Nov 03, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 01, 2021

Brady was great! Helpful, knowledgeable and straight forward. He help turn around my bad experience at another location. More

by ashdel27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer in the service dept.,Eddie and Brandon
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Nov 02, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 31, 2021

This is my go to dealership for all Mitsubishi maintenance. They are always professional and helpful! More

by Dragos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Nov 01, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you to make this a positive experience. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 31, 2021

Service was good. My only complaint was they did not wash my car. Thank you More

by Say
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendal
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Nov 01, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to leave a review. We will share your comments with the service team. Please don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 31, 2021

The sales person, manager, Finical officer,the person (Ed) who went over how to operate the cat awesome!!! More

by Carlin Piercy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vannis, Reese, Ed, and Brian
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Nov 01, 2021 -

Sunset Kia of Auburn responded

Carlin, thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! We are glad to have you as a customer. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 29, 2021

Everyone we worked with at this dealership went above and beyond to help us. We love our new vehicle. Thank you so much! More

by ARLEEN37
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick, John, and Eddie
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Nov 01, 2021 -

Sunset Kia of Auburn responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 28, 2021

They serviced my serento and my air bag light was on when got my car back so I called and was told that it would cost me $165.00 for them to look at it! Why would I need to pay if they were the last one to w More

by tracy.stone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service center advisor
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Nov 14, 2021 -

Sunset Kia of Auburn responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We'd like the opportunity to address your concerns. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to us at your convenience, Tracy. Please email us at wecare@sunsetautofamily.com

October 28, 2021

I bought my Kia there and glad I did. Service has been great. All questions answered More

by glzillmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Oct 29, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We look forward to having you as one of our valued customers for years to come. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

Oct 29, 2021 -

glzillmer responded

glzillmer@msn.com

October 28, 2021

This was my fittest experience with this dealer and it was a very pleasant experience. Everyone was friendly and helpful. More

by EAS1823
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie I think
Report | Print
Oct 29, 2021 -

Sunset Kia of Auburn responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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