Sunset Kia of Auburn

Buyer beware. The finance department padded my contract with items that I did not approve. Charged for an item that they have yet to install. Refuse to communic The finance department padded my contract with items that I did not approve. Charged for an item that they have yet to install. Refuse to communicate with me now after many attempts for reply. Sales told me I would have free oil changes. Turns out that is only on newer vehicles. Very dishonest and lack integrity. I will be sure to tell my friends More

Pleasant to negotiate with. Was able to drive out with a brand new Carnival the same day I saw it. They knocked off most of the upcharge. Only group was there was an issue with Was able to drive out with a brand new Carnival the same day I saw it. They knocked off most of the upcharge. Only group was there was an issue with the car, however they were quick to fix it and I have no problems 2 weeks later. More

do not trust the service department. the windshield has a crack and the dealer refuses to fix it. the windshield has a crack and the dealer refuses to fix it. More

Horrible experience. Lied to me, pressured me. Jacked the price ridiculously. Total waste of time. Went elsewhere and bought the car I wanted with much less pain and FAR Lied to me, pressured me. Jacked the price ridiculously. Total waste of time. Went elsewhere and bought the car I wanted with much less pain and FAR CHEAPER. Not even one star. Bite me. More

Racist and sexist. Tried to bait and switch me after I provided all the numbers on a quote for them to match or beat. What was their offer? $9,000 over MSRP on a 48 mon Tried to bait and switch me after I provided all the numbers on a quote for them to match or beat. What was their offer? $9,000 over MSRP on a 48 month LEASE. I went from them agreeing to beat my offer of $2,000 below MSRP and $22,600 for my trade to a $9,000 markup and the exact same amount for my trade. What does that in terms of payment? $375/month for 36 months to $960/month for 48 months. Don't tell me this has nothing to do with the fact that I'm Asian, female and from South Seattle. OH, and if you have equity in your trade-in, they refuse to write you a check. Dieauka doesn't even understand how taxes are done but he knows THEY can't do it and take a hit. So YOU the consumer takes the hit. More

I purchased my Kia 3 months ago, we came up with a deal on the trade-in, then once I came home, noticed that they had not credited the agreed amount from my trade-in to the new Kia. They just scammed me wi on the trade-in, then once I came home, noticed that they had not credited the agreed amount from my trade-in to the new Kia. They just scammed me with 1,400 dollars! perfect! I was going to go back to purchase another Kia for my daughter. but forget it!!! They have just lost another sale for 14,000 dollars! More

Very unprofessional,dishonest. I have purchased 4 vehicles from them the last experience was the worst. I will NEVER buy from them again or use their service! I have purchased 4 vehicles from them the last experience was the worst. I will NEVER buy from them again or use their service! More

F&I manager Gabe is very unprofessional when my daughter in law went into their dealer to cancel her GAP & VSC. They made her wait and never assisted her. Don’t buy from this dealer if they can’t take car in law went into their dealer to cancel her GAP & VSC. They made her wait and never assisted her. Don’t buy from this dealer if they can’t take care of customers after buying a car! Sorry your commission is getting charged back but have the common courtesy to act professional and not lie about the matter when BECU confirm a VSC was purchased. More

The response to my inquiry was kind and responsive to my request. I believe the salesperson name was Nye. Nye's response was impressive. Personable and informative while honoring my situation. I alway request. I believe the salesperson name was Nye. Nye's response was impressive. Personable and informative while honoring my situation. I always appreciate being called by name and Nye made that part of the text each time we communicated by text! Well done. More

Not impressed. I've had my Kia Optima Hybrid serviced at both Kia of Renton and of Auburn. Auburn took at least 2.5hrs on average to perform a scheduled maintenance I've had my Kia Optima Hybrid serviced at both Kia of Renton and of Auburn. Auburn took at least 2.5hrs on average to perform a scheduled maintenance while Renton only took about 1hr. Currently, I have my car in for diagnostics as the HEV warning light appeared, disabling the car's operation. This happened on a Sunday night, so I had to have it towed to the closest dealership (Auburn). Auburn had the car for two days before they could even communicate when it would be serviced. On day 3, the car was seen by a technician. It is now day 6 and I've been told over the last 3 days that they are waiting on a response from their Tech-line for help in diagnosing the issue. My frustration stems from not being kept in the loop as to what the issue is or how long they will need to repair the vehicle. A simple statement as to what the diagnostic tool was saying would have been sufficient. You'd think that not having any completion date in mind, they would at least have the courtesy to give me updates instead of my having to call them daily. Adding to this frustration is the fact they won't give me a loaner car. More