Sunset Kia of Auburn

Brand new PHEV car with 8000 miles. Simple: 1st oil change and rotate tires. They killed the engine and had to replace. They didn’t want to give me a tow back to the shop or offer me Simple: 1st oil change and rotate tires. They killed the engine and had to replace. They didn’t want to give me a tow back to the shop or offer me a courtesy car! I sat on the side of the road for almost 3 hrs with my service dog waiting for help. 1 month later: now I’m having cabin electrical issues and the LAST thing I want to do is call them. It’s a 3 hour drive one way and I don’t want them to ever touch this car again. More

What can I say but, if I could, I would rate them a 0 ! !!!!!!!!!!!! I took my vehicle in in August of 2025, and now it’s December 2025, and still Have no car. We believe we have been lied to on numerous !!!!!!!!!!!! I took my vehicle in in August of 2025, and now it’s December 2025, and still Have no car. We believe we have been lied to on numerous occasions. I could give great detail, but if I had read the reviews before I bought my car or even taken it in to get serviced, I might have saved a lot of time and anguish. THERE IS NO COMMUNICATION ON THEIR PART. They want you to text them, not call them. There is no phone # I could call or extension in the service department that was live and answered the phone, so I did the next best thing I called the sales department, and guess what they answered. Well, after a few more call in that same day the service to call me back. To say they didn’t fix the problem!! We ended up taking it to the Puyallup location, where they communicated with us and only had it for 4 days. More

I traveled approximately two hours to purchase a truck from this dealership specifically because it advertised a limited lifetime powertrain warranty. At closing, I explicitly asked whether the warranty w from this dealership specifically because it advertised a limited lifetime powertrain warranty. At closing, I explicitly asked whether the warranty was valid, and both the salesperson and the finance department assured me that it was legitimate and in effect. I was provided written warranty documentation identifying my vehicle by VIN, including instructions on how to file a claim, and the dealership signed the warranty paperwork before completing the sale. When I later attempted to use the warranty, I discovered that no warranty actually existed. After contacting the dealership, I was told the paperwork was never submitted because my vehicle was on an internal exclusion list of ineligible vehicles. I was never informed of this exclusion at any point during or after the sale. I have since learned that this dealership only offers the advertised limited lifetime powertrain warranty on Kia, Ford, Chevy, and Mitsubishi vehicles, yet they continue to advertise the warranty on all other makes and models, including the one I purchased. Even more concerning, they continue to advertise the same make and model vehicle as eligible for the warranty despite knowing this limitation. Despite repeated attempts to resolve this matter, the dealership’s responses have been delayed, inconsistent, and my situation remains unremedied. To date, they have not honored the warranty or repaired my vehicle, and my inquiries have frequently gone unanswered. This experience feels misleading and deceptive, and I strongly caution others to obtain clear, written confirmation of warranty eligibility before purchasing a vehicle here More

Had a poor experience here. I went into to see if I could get a key fob programming done. Unfortunately they were not able to do it due to the key fob I apparently brought in. T I went into to see if I could get a key fob programming done. Unfortunately they were not able to do it due to the key fob I apparently brought in. They said it was the fob and something was wrong with the fob it wouldn’t program. Tech tried for an hour. So they still wanted to charge me $120 for an hour of just trying to get to work. Blame the key fob, which is fine. KIA Renton didn’t charge me when they tried to pair a previous key fob I brought in that was an older model. Renton KIA help me identify that so I purchased the right fob this time with the part number provided by KIA. I just happen to go to Sunset because it was closer and had available time. Now they had people in before with same service request and they know it’s a 50/50 chance it may not work but they fail to identify that to me and probably a lot of other customers. Knowing if it’s only a 50/50 chance they can program it would significantly help a customer make a choice of spend $120 for them just to try. I’m use to people charging upon completion of a job not just the time and labor. At this point I was fine to pay the fee for the good old try and effort but then they had a guy that had to open his smug mouth and say some stupid xxxx about “do you work for free” “what do you do for a living” xx and I believe he was a supervisor of some sort. Because all the employees that were there just put their head down and didn’t have much to say in support of his fantastic customer service. I believe his name was Kevin, sure was acting like one. I take accountability for scheduling an appointment there, I should have been patient and go to the place where they value their customers more. Setting expectations with customer, specially when you have knowledge of potential outcome not guaranteed. The staff seem great but the leadership was poor. You could feel the vibe that they probably didn’t like working for or with him. To address an issue with a customer in the manner he did is embarrassing. I didn’t have a problem paying it’s the way it was handled that rub me the wrong way. Customer service still matters, just not what I experienced today unfortunately. I’m just sharing for awareness. At the end of the day you can help people or hustle them. I’m not even 100% sure if they gave me back the same key fob I brought in. 🤷🏻‍♂️ More

They will lie to you. Please don't go here, they have you like 4 hour Waiting for nothing Please don't go here, they have you like 4 hour Waiting for nothing More

Called around and got a fair offer from Sunset. Met the finance guy and then the up-sale started. Half of the paperwork was already printed and tge other half was on a tablet that was built into t Met the finance guy and then the up-sale started. Half of the paperwork was already printed and tge other half was on a tablet that was built into the desk. Bottom line I got home and had over $4000 added to the transaction. It took me 3 weeks to rectify it. I received a 10 minute introduction to the car(ev9gt) a very technical car. Absolutely no follow up! If you do visit the dealership, ask for Ben. When I went to pick up the plates, he put them on in the pouring rain. Then he spent at least 45 minutes explaining the functions of the car. He had nothing to gain by helping me, just a good guy that knew his stuff. If you do visit this dealership ask for Ben, he will do you right. More

Always responsive and easy to work with. Weekend service center hours are very helpful. Friendly staff. Weekend service center hours are very helpful. Friendly staff. More

Feel dismay that I did not get the vehicle I want plus a not satisfying customer servic3 not satisfying customer servic3 More

THEY WILL LIE TO YOU. They said they would give us oil changes. THEY LIED & WILL LIE TO YOU TOO. They said they would replace the single incorrect key for the vehic They said they would give us oil changes. THEY LIED & WILL LIE TO YOU TOO. They said they would replace the single incorrect key for the vehicle with two correct keys for the vehicle. THEY LIED & WILL LIE TO YOU TOO. THESE ARE TYPICAL SALES MEN AND WILL LIE CHEAT AND STEAL TO GET ANY SALE. Once they got your money, THEY WILL DROP YOU LIKE YOU DIDNT EXIST. DON'T LOOK AT THE POSITIVE FAKE REVIEWS. So go ahead and respond with a fake intention to resolve this by email. More

Very friendly and helpful they work with you in any situation to get you in a good vehicle. situation to get you in a good vehicle. More