Sunset Hills Subaru - St Louis - Service Center

Quick service for an unexpected need My car suddenly developed a terrible sound one morning. I asked AAA to tow me to Webster Groves Subaru, where I had just gotten some work done the day My car suddenly developed a terrible sound one morning. I asked AAA to tow me to Webster Groves Subaru, where I had just gotten some work done the day before, even though I knew the sound wasn't related to the work they had done. They squeezed me in despite having a full day of appointments, and the shuttle service took me to work without my having to wait at all. The service guys determined that a rock had gotten somewhere it didn't belong. (I can't remember where they said it was lodged.) They removed the rock for me free of charge. The shuttle picked me up from work and brought me back to the dealership, and I was on my way. They couldn't have been nicer or more helpful. More

always fa&ntastic We have been driving Subarus for ten years. We always go to the Webster Groves location for oil changes & anything else that needs to be done. We appr We have been driving Subarus for ten years. We always go to the Webster Groves location for oil changes & anything else that needs to be done. We appreciate their friendly faces & efficient service. More

Excellent Customer Service Joe was polite and communicative throughout the service engagement. He took the time to explain the issue with my car and the implications of the poss Joe was polite and communicative throughout the service engagement. He took the time to explain the issue with my car and the implications of the possible repair. It helped me make a decision and understand the value of proceeding with an optional repair. It is always a pleasure dealing with Joe for service at the department. More

A Helpful, Great dealership I have had multiple issues with my car & I have received excellent service at Webster Groves Subaru. Recently expressed my concerns & feel I need a n I have had multiple issues with my car & I have received excellent service at Webster Groves Subaru. Recently expressed my concerns & feel I need a new Subaru due to issues with my current car. My service writer Joe Recker listened to my concerns & what I was wanting. While in the dealership Joe encouraged me to look at a 2019 model....which is perfect for my needs. Thanks for the Great service & going above & beyond to meet my needs! More

Always great and friendly service I have visited the service center multiple times over the last couple of years according to the warranty on my Outback. I was always satisfied with t I have visited the service center multiple times over the last couple of years according to the warranty on my Outback. I was always satisfied with the experience. More

Very disappointing I went in to have a remote start and siriusxm receiver put in. The starter was put in as requested, but the receiver was not, even though I was charg I went in to have a remote start and siriusxm receiver put in. The starter was put in as requested, but the receiver was not, even though I was charged for the install. I was even told the modular number was in the center console. When I got home the receiver was still in my seat. After I called they told me they had to order it. I reminded them that it was in my seat, they said the tech did not understand that and to come back and they would reimburse the install price. When I returned they told mine would not fit and I needed to order their $400 part. I was very disappointed in that they were not honest. And I have to figure out how to install a satellite receiver on my car. More

Customer since 2005. Have had this 2017 Outback for 18 months. Went in for six month oil change & tire rotation. Wanting my tires to last I asked for an alignment since t Have had this 2017 Outback for 18 months. Went in for six month oil change & tire rotation. Wanting my tires to last I asked for an alignment since there was no history of an alignment being done by previous owner and I would be putting close to 1800 miles on the car the following week and another 4000+ the first three months of 2019. Turned out front end was fine but the back end needed some adjusting. Nice to have peace of mind. More

Express Service No problems,service was what I expected. A slight wait, but not that long I have not nothing more to add. Except I do not like the minimum word requir No problems,service was what I expected. A slight wait, but not that long I have not nothing more to add. Except I do not like the minimum word requirement. More

fast and friendly and professional This is a great service department. They know my and my cars and take care of us well. They are fully professional and fast and friendly. This is a great service department. They know my and my cars and take care of us well. They are fully professional and fast and friendly. More

Not quite sure I brought my Forester in for a full check up, fluid top-off, oil and filter change, and I specifically requested that my tires be checked to ensure sa I brought my Forester in for a full check up, fluid top-off, oil and filter change, and I specifically requested that my tires be checked to ensure safe driving in expected inclement weather. Two days later, my low tire air warning light came on. All 4 tires were 25 lbs and under. In essence, my tires had not even been looked at! Not cool, guys. Honestly, I am not even sure if the other things i brought my car in for were addressed/checked/changed. I'd love to trust that my car will be taken care of when i bring it on for regular checkups. More