Sunset Hills Subaru - St Louis

Bad Service I recently took my 2009 Subaru Forrester to Webster Groves Subaru to have the clutch replaced. The cost was almost $1400. I had to return the car wi I recently took my 2009 Subaru Forrester to Webster Groves Subaru to have the clutch replaced. The cost was almost $1400. I had to return the car within two days because of a profound clunking noise when downshifting or going into reverse. The service department claimed that they needed to "re-torque" some of the bolts. For me this certainly begs the question of whether or not the bolts had been tightened at all – who has ever heard of transmission bolts loosening in less than 50 miles? It makes me wonder what would have happened if I would have kept driving – how much danger was I really in? Could permanent damage has been done to my car? The dealership did not apologize for their lack of competency nor was a loaner car offered during the rework.t. Unike other dealerships this dealership does not even wash your car when it comes in for service. I am a huge fan of Subarus and have had several; all of which been wonderful cars. I will however never subject my precious Subaru to the level of service provided at Webster Groves Subaru. More

Selling cars does not seem to be a priority here I called early on a Saturday morning before the dealership opened to reserve a specific car to test drive and spoke with Jay Johnson, the sales manage I called early on a Saturday morning before the dealership opened to reserve a specific car to test drive and spoke with Jay Johnson, the sales manager. Knowing the dealer would be busy, I wanted to save time by requesting the car. While he was fine on the phone, Johnson mocked the fact that I had called to request a specific car to drive. They sent me out to test drive two cars by myself, so there was no one there to answer questions. When I wanted to talk about different packages, the salesman (Sam) didn't seem to know much (in his defense, he was supposedly new, but then don't put him on the floor on a busy Saturday) and he had to use a confusing laminated chart to talk about the options. He called Johnson over who impatiently said, "Just ask one of your fiends what kind of package they have." When asked about incentives, Johnson dismissed me, saying that Subarus are so popular, they don't need incentives. I left information on my preferred package type and color and no one followed up with me. I bought the car from a competing dealer 3 days later and had a great experience there. All I can think is that they really don't want to sell cars, perhaps especially to women by themselves. More

Great used car buying experience for out-of-state buyer 5 star experience. Purchased a used BMW from Webster Groves Subaru in March 2016. Price online was very good and there was no haggling on the price. 5 star experience. Purchased a used BMW from Webster Groves Subaru in March 2016. Price online was very good and there was no haggling on the price. We dealt with salesperson Jay Johnson via email, text, and phone. Jay was responsive and professional. This is the third time I've purchased a used vehicle out of state - once a 300 mile drive each way and twice flying in and driving the car back home. All 3 times, I've felt that I found a great used vehicle at a good price, and all 3 times things have worked out well. A day before I flew to St Louis, the office manager provided electronic documentation of the items that were repaired by the dealership before the vehicle was sold (new front brakes, starter, and battery. I had opted NOT to try and arrange a vehicle inspection in advance by a local mechanic or shop. Jay picked me up at a hotel near the airport on Saturday morning. He arrived a few minutes early. We were at the dealership shortly before 9am. I signed some of the basic paperwork, but not the purchase agreement, then took the vehicle for a 10 mile test drive by myself and spent several minutes visually inspecting the vehicle. The vehicle drove well and was in great shape. I had booked a 1-way car rental from STL airport to my home area, in case there was a major problem with the BMW and I did not want to buy it. Fortunately, that was not necessary as the vehicle was exactly as I hoped - clean and tight. The business manager, Don Barker, finalized the transaction with me. I signed the remaining documentation and Don gave me a very SOFT sell on the extended warranty that took all of maybe 20 seconds. He asked if I was interested in hearing more about it and said, ‘probably not.’ Don agreed that the extended warranty is pretty expensive for used BMWs, and he made no further attempt to sell me on it. I was out the door in my ‘new used car’ by 10am. So I spent just over an hour at the dealership, which included 20-30 minutes time test driving the vehicle. The process was painless and pleasant. The drive back to Michigan was very smooth, and the vehicle is exactly as we expected it would be. I must admit that I was slightly concerned about buying a used car from Webster Groves Subaru, because of the overall poor reviews on Dealerrater. Reviews on other online sites are quite a bit better, and I decided that I was comfortable based on a good vibe dealing with Jay before making the trip to St. Louis. Overall, a great transaction and experience with Webster Groves Subaru. Jay and Don were professional, friendly, and efficient. Five stars out of five. More

NEVER SHOP HERE! SERIOUSLY, JUST GO SOMEWHERE ELSE TO SHOP. GO TO ANOTHER DEALERSHIP. If this is what happened to me, I can’t imagine anyone else having a good experience in any capacity. Although it is month GO TO ANOTHER DEALERSHIP. If this is what happened to me, I can’t imagine anyone else having a good experience in any capacity. Although it is months after my experience with this dealership now, I wrote this immediately after coming from the dealership, so keep in mind the story is fresh and accurate. I have been looking forward to test driving the STI for 2 years. First, we waited in the atrium for 10 minutes without anyone speaking to us as we made eye contact with the salesmen walking about (already have never been treated this badly in a dealership). 4 salesmen walked past us and said nothing to us (crazy). After that, one salesman said that someone would be with us shortly. 5 minutes after that (keep in mind nobody asked us what we were doing there) Mario came up to us. I told him I was interested test driving a WRX and an STI. He copied my license and said he would be right back, then disappeared (I never saw Mario again). 10 Minutes later (where did Mario go?) another person (Never gave us his name) asked us if we needed anything. I repeated that we were interested in test driving a WRX and an STI. He said okay and left. 5 minutes later he came back, and said he had to re-copy my license, and took us to drive a WRX (not in the limited trim as I had specified). At this point we had waited about 30 minutes. I drove the 3.3 miles the salesmen allowed me to drive. All the while commenting on the driving characteristics of the car and asked questions about year, and trim options (of which I was correct about all of it, for example: 2016 STI’s only have 2 trim levels). After we were parked I requested again to drive the STI and he said “my sales manager is not letting the STI out tonight” (what?). I asked why and he explained that since I wanted a black or gray car that I was not allowed to test drive the blue STI which still had the trim I wanted (I guess he didn’t want to sell a car). He said something to the affect that they are selling STIs to a certain type of person (as if I was not that type of person). I realize that many people want to test drive “performance” cars with no intent of purchasing them, but I find it ridiculous that a person seriously considering purchasing the car was not allowed to test drive it. I am not sure why they would not let me drive it, I guess I just didn’t want the right color and they didn’t want to make a sale. I have impeccable credit. I came with my wife. We were both dressed business casual. I am a working professional, and I can comfortably afford the Subaru STI in the highest trim with all of the options (and actually bought a competing car). None of that mattered. They were not “letting the STI out tonight.” Yes, I could have appealed to the sales manager, but really, nobody should have to waste more of their time arguing for the privilege to test drive a car. Pure insanity. Go to a different dealership. You will be happy knowing you didn’t go here. Also, I went to another local Subaru dealership and they let me drive their brand new blue STI, even though I preferred black or gray…frustrating. More

Ask for This Sales Rep: Mario Smith (Nov 2015) MARIO GETS 5 STARS for professionalism, patience, demeanor, knowledge of new Subarus (both 2015 and 2016 and their changes), functional differences MARIO GETS 5 STARS for professionalism, patience, demeanor, knowledge of new Subarus (both 2015 and 2016 and their changes), functional differences between AWD Subaru and Honda; also his candid honesty, and his ability to explain pros and cons of leasing (and tips how to get the best lease terms from the dealer finance person). We worked with him 2-3+ hours each day x 2 days, and he knew we were considering between a Legacy and a Honda Accord. The 2016 safety camera systems, lane departure warnings, and smart cruise control collision preventions in both are complicated but amazing (fyi - they also yield insurance savings for the owner, too). Mario was a great "teacher". When I had to make the call informing him we had decided on the Accord, he was as understanding as ever and wished us well with a "maybe next time." So we can't completely rate the dealership a 5 because we didn't close a deal; and know nothing of service. Its amenities were average, but inviting: a little older building in an established downtown, its lots a little crowded for space, but good amenities. Incidentally, we chose the Accord primarily because Subaru "packaging' of important accessories would force us to buy an unwanted sunroof-- not Mario's fault...but I hope corporate reads this,too. More

apparently they don't want to sell cars Saw a great legacy online. Called about purchasing. Made me wait three days before driving it because the owner’s wife had it. Come in on the third da Saw a great legacy online. Called about purchasing. Made me wait three days before driving it because the owner’s wife had it. Come in on the third day and guess what, the owners wife still had it and the sales dude had no clue when the owners wife would bring it back. So you know, only work with Webster Subaru if you want to jack around and not actually buy a car. Thanks owner’s wife, I'm still carless. More

Rude and very unhelpful !!! I have had to deal with this poor excuse for a service department on 3 occasions, 2 for things that were under warranty. They do want to cover items I have had to deal with this poor excuse for a service department on 3 occasions, 2 for things that were under warranty. They do want to cover items under warranty, I had to go some where else several miles from my home. I do not recommend this service center to anyone, which makes me question their whole operation. More

Very rude and changed the price on us!! My wife and I were purchasing through the Costco auto program which is supposed to be no-hassle pricing. I listed out all of our requested features i My wife and I were purchasing through the Costco auto program which is supposed to be no-hassle pricing. I listed out all of our requested features in email to Carl, our sales rep, and he quoted me back our price. Before purchasing the vehicle, we wanted to test drive it (as anyone would), only the vehicle with the features we requested was sitting in front of our local Costco as their display model. Carl made it VERY evident that it would be a pain in his rear for us to test drive the vehicle sitting in front of Costco. I suggested we test drive a similarly equipped model, however one was not available, so we pressed with the test drive of the "Costco" model. Right before test driving the vehicle, Carl changed the price stating he forgot to include several of our requested features on his original quote. He refused to work with us on the price change. When I told him I would be bringing this matter to Costco customer service, he stated very irately "do what you have to do!" and hung up the phone on us... The concept of a making a "deal" and sticking to it is lost on this dealership, and customer service is a very low priority. I highly recommend ANY other Subaru dealership in the St Louis area. More

we took our car in for some warranty work due to broken seat belt latch, various warning lights flashing and the navigation locking up to the point you have to turn the car off to reset the touch screen. t seat belt latch, various warning lights flashing and the navigation locking up to the point you have to turn the car off to reset the touch screen. the service lady, who was very nice, went through the typical procedure of getting my info. i explain the problems and off i went to watch some tube. a couple of hours later i walked up to the counter and asked for an update. i was told that they were done and discussed how they had to re-flash codes po128 and a14. i asked why and was told that they dint know. he looked at me again and said it just needed a re-flash??? ok. lol. i guess il have to wait on the seat buckle part, no biggie. now, the problems begin, the dreaded locking up of the nav discussion. i was told nothing was wrong with the nav and that they couldnt reconstruct the navi freezing ...so i asked for someone to come out so i can show them. he said fine but wasnt happy about it and mumbled something under his breath while flinging the service entry door open and walking all fast to the car and slams the door all disgruntled. i was kinda shocked and uncomfortable by how juvenile he was acting. i started the car and turned the navi on...sure enough, as i push a find button it locks up having to turn the car off. i said it worries me that you guys said you looked at the navi and couldnt reconstruct but soon as i get out there and push a button it freezes just like i said. again, he told me that they test drove it. the discussion was going nowhere and was finally sick of his attitude so i asked for his boss, which was the owner, and told him about how i wasnt happy with his employees acting like that toward a customer who simply was taking his car in to have warranty work. anyway, long story short , the owner said i dint explain the problem correctly and that caused miscommunication. he ended up threatening to kick me out for no reason. i told him if he acted like this that i dint want his dealership to work on my car. i smiled, shook his hand and left. this should of been an easy transaction...a simple wait and fix kind of thing but turned into something like car lot rescue episode! o ya, the mileage when i took it in was27278 and when i left was 27278! so this proves that they dint look at the navi correctly... for whatever reason. i will never go back and your experience will be dif, but all i can do is tell you my experience that i had. i wasnt really upset about not diagnosing the nav but how they acted unprofessional when confronted on it. i can see the worker acting unprofessional , but not the owner! now, for some of the things i did like to be fair. i did like how it was clean and seemed to be very busy. the sales manager guy was very nice when i talked to him and seemed to care. he stood up, greeted me with a smile and shook my hand asking me if i could be helped. i started telling him the problem and thats when the owner, joe, came in all defensive.(god i wish i would of had a spy camera!!!!) you guys would of pooped your pants. i guess the owner was having a bad day. i wouldnt recommend the service, but have no idea on buying or financing a vehicle. good luck! p.s.. i will be writing a letter to the BBB on how they did not perform the work as stated More

Not often does one have the opportunity to have every Not often does one have the opportunity to have every aspect of something go exactly right. I have to absolutely take my hat off to the Cost Not often does one have the opportunity to have every aspect of something go exactly right. I have to absolutely take my hat off to the Costco Car buying program and the Webster Groves Subaru dealership. Not only had the Costco Connection given us the dealerships within the program they could not have made a better choice than Webster Groves Subaru as one of their representatives. An after hours short visit to a dealership on our way home the previous day and a few telephone conversations with 2 local Subaru dealerships the decision was made to explore the Costco connection as a first choice and we are sure glad we did. Webster Groves Subaru could not have done a better job of allowing us the opportunity to view and decide which automobile would best suit our needs. Our Toyota Prius was an exceptionally good automobile and we were not sure if we wanted to let it go. After viewing several models, Carl our sales representative drove up in an Cypress Green Outback and that was it. One quick glance inside and the decision was made. This next words were “this is it” we did not even test drive it, we knew it when we saw it. Our previous experience and faith in the Subaru line of automobiles precluded a test drive, we knew we liked it and would be quite happy. It is hard to express how satisfied we are with our whole automobile purchase experience We cannot hardly wait to load up the Kayaks and head out west. We owe this satisfaction to the Costco Car buying program and the excellent personnel at Webster Groves Subaru. More