Sunset Hills Subaru - St Louis

Bait and Switch I found a 2018 Outback online with the trim level and color combination that I wanted. I corresponded with the internet sales person, Stephanie Sti I found a 2018 Outback online with the trim level and color combination that I wanted. I corresponded with the internet sales person, Stephanie Stinebaker, several times regarding this vehicle. We made an appointment to see that vehicle. She said that she would have it waiting at the front door for me to drive. Her e-mail said that she understood my time was valuable and what was my phone number in case she needed to change the appointment or if the car sold in the next 2 days. I gave it to her. I arrived at the appointed time, found Stephanie and she turned us over to a salesman, Sean. He came out after several minutes, and told us that vehicle was not at that dealership, but at their Nashville dealership, but he thought it was gone. After checking again??? he returned and told us that the vehicle I took off work, and made an appointment to see wasn't available, but how about a 2019? Of course the end of the model year and 0% financing wouldn't be available on a 2019. He apologized for the mix-up and told me that he or the sales manager would call me before the end of the day and I never heard from either of them. Upon leaving, I approached Stephanie who acted like it was no big deal, how about a different color and trim! I believe this was a set-up from the beginning. That car was never available at the Webster Groves Subaru dealership and this was their way of getting customers in the door. Very unethical behavior. Shop somewhere else. More

First time Subaru buyer Raymond at Webster Groves Subaru treated us with respect. The no haggle type of buying our new 2018 Outback was smooth, quick, and no hassle. Love th Raymond at Webster Groves Subaru treated us with respect. The no haggle type of buying our new 2018 Outback was smooth, quick, and no hassle. Love the Outback. Being 76 an older citizen I really like all the warning systems. More

Love My Impreza! I would like to give a shout out to the Webster Groves Subaru dealership team. I purchased my beautiful white Impreza in April 2015. The sale and f I would like to give a shout out to the Webster Groves Subaru dealership team. I purchased my beautiful white Impreza in April 2015. The sale and finance process were quick and unbelievably easy. Joe Recker and the Service Team deserve commendation. It is clearly important to Joe that I am completely satisfied with the work that is done and that my questions are answered. I really appreciate Sam Nehme’s attention to detail and the Express Service for routine maintenance items. Patty Muehleisen always greets me with her warm smile and upbeat personality, which makes me feel welcome and valuable. Another friendly face is Raymond Johnson who never fails to acknowledge me and always stops to say Hi when he sees me. I chose the best dealership. They continue building rapport with their customers beyond the sale. This is my first Subaru and I could not be happier. Linda B. More

Sales??? Stopped by this dealership on 5 separate occasions , got out of my car walked around the lot and was surprised that not a single person came out to se Stopped by this dealership on 5 separate occasions , got out of my car walked around the lot and was surprised that not a single person came out to see if I was interested in a Subaru. Very odd given my experience with other dealers around town. More

Great Outback purchase experience We were directed to WGS through Costco, and the dealership made the entire process as easy as could be. Highly recommended, and we will undoubtedly re We were directed to WGS through Costco, and the dealership made the entire process as easy as could be. Highly recommended, and we will undoubtedly return for our next car. More

Disappointed Scheduled a visit to test drive a used vehicle advertised online. Upon arrival was assigned a salesperson. Car was brought to the entrance for us. Car Scheduled a visit to test drive a used vehicle advertised online. Upon arrival was assigned a salesperson. Car was brought to the entrance for us. Car was filthy. Back seats were down. Rear area full of wood chips. A pair of tennis shoes lay on the floor. Muddy carpet, coffee spills on the council, and strong odor of spilled beer. Vehicle had an additional 1500 miles driven from posting online. Car drove well, deal was fair, could not get over the condition it was presented in. More