Sunset Hills Subaru - St Louis

fast and friendly and professional This is a great service department. They know my and my cars and take care of us well. They are fully professional and fast and friendly. This is a great service department. They know my and my cars and take care of us well. They are fully professional and fast and friendly. More

Not quite sure I brought my Forester in for a full check up, fluid top-off, oil and filter change, and I specifically requested that my tires be checked to ensure sa I brought my Forester in for a full check up, fluid top-off, oil and filter change, and I specifically requested that my tires be checked to ensure safe driving in expected inclement weather. Two days later, my low tire air warning light came on. All 4 tires were 25 lbs and under. In essence, my tires had not even been looked at! Not cool, guys. Honestly, I am not even sure if the other things i brought my car in for were addressed/checked/changed. I'd love to trust that my car will be taken care of when i bring it on for regular checkups. More

Uninterested, unhelpful staff and incorrect estimates I had a flat tire on my one year old Forester that could not be patched. I called Webster Groves Subaru to check on pricing to replace the tire. They I had a flat tire on my one year old Forester that could not be patched. I called Webster Groves Subaru to check on pricing to replace the tire. They quoted me “about $200” including labor. This was lower than the quote from my local shop, so I decided to go in and have them do it. When I dropped off my car, I asked about the final price and told them I was quoted $200. They said that sounds about right, and possibly a bit lower for that tire. He also quoted me just $10 for the labor. An hour later, I get a call telling me that the price of the tire is actually higher than they expected. Then when I pick up my car, my total bill is over $280. Both the price of the tire AND the service were higher. I was obviously annoyed, as I would’ve paid less at the other shop, but I needed to get back to work so didn’t have time to argue. I just cannot comprehend HOW this shop is unable to give an accurate estimate for both parts and service. They KNEW which tire they were ordering and installing. My sense was that the staff there are uninterested and too lazy to check. Every time I’ve called to try to schedule service, including in the past, they have been completely unhelpful in scheduling any sort of appointment, telling me to just come in during their regular hours, which by the way are not convenient for people with full time jobs. It honestly feels like they couldn’t care less about keeping my business - so they will not get any more of it. Maybe I’ll try the other Subaru dealer location but I’m done with Webster Groves. More

This was an excellent experience. I was on a time restriction and I was waiting for my money to come in. The dealership was smooth, understanding and offered ways to work with me. Than I was on a time restriction and I was waiting for my money to come in. The dealership was smooth, understanding and offered ways to work with me. Thank you for the great experience. More

Pathetic Lied and overcharged bdid not have part for scheduled repair. I will never go there again. They are a bunch of thief’s. They suck Lied and overcharged bdid not have part for scheduled repair. I will never go there again. They are a bunch of thief’s. They suck More

Best car buying experience! I began searching for a new vehicle and I knew I wanted to purchase a Subaru, so I began inquiring on the web to 3 different Subaru dealers in the are I began searching for a new vehicle and I knew I wanted to purchase a Subaru, so I began inquiring on the web to 3 different Subaru dealers in the area. Stephanie immediately got in touch with me and gave me an excellent pricing for a Forester, so I scheduled an appointment for the next day. As soon as I got to the facility she kindly introduced herself and we chit-chatted for few minutes, and she introduced me to my sales consultant. Shay was very friendly and patient. I didn't know exactly which trim level I wanted and she took her time to explain everything thoroughly. I made a decision to go with the Premium Forester, and I got very fair pricing with the sales manager Jay. I highly recommend this dealership to anybody. The whole staff is friendly and makes you feel very comfortable! More

Replaced tires as quoted and in time estimated. Excellent service, except for one time this year when I made apt. for a recall, brought the car in and they said out of the part and they did not s Excellent service, except for one time this year when I made apt. for a recall, brought the car in and they said out of the part and they did not save the part for us or call to save us the trip. More

New car buying experience I was referred to WGS by a friend. The salesman he works with, Raymond Johnson, was patient with a Subaru newbie, and explained as much as he could in I was referred to WGS by a friend. The salesman he works with, Raymond Johnson, was patient with a Subaru newbie, and explained as much as he could in thorough detail. He also explained special buying incentives, and other features that convinced me to trade n my previous car from another major company. More

free mutipoint inspection fella who "took me through" the "experience" was nice enough but because I was given no summary sheet of my vehicle multi point inspection I walked a fella who "took me through" the "experience" was nice enough but because I was given no summary sheet of my vehicle multi point inspection I walked away not knowing what was checked and what wasn't; he came out to the showroom with the two filters to show me they needed replacing and said something about the brake measurements - that they were fine. But in the end I felt like the free service was just to sells filter replacements. sorry More

Could have been better Made appointment ahead of time to drop vehicle off for diagnosis of blower motor noise. Dropped off early so they could get to it when they had time. Made appointment ahead of time to drop vehicle off for diagnosis of blower motor noise. Dropped off early so they could get to it when they had time. Didn’t hear from anyone all day. I finally called approximately 5 min prior to closing time the night before Thanksgiving to check on status. After a short time on hold because paperwork could not be located I was told that parts had to be ordered. No offer of a loaner, no explanation for lack of notification. I had to make my own arrangements to pick vehicle up so that I had a car to drive. Just disappointed in how it was handled. Still haven’t heard anything about istatus of parts that were ordered. Cannot provide employee info because I have no paperwork. More