Sunset Hills Subaru - St Louis

Loyalty I have been a long time customer of Webster Groves Subaru and appreciate the efforts they put into servicing their customers. I have now personally re I have been a long time customer of Webster Groves Subaru and appreciate the efforts they put into servicing their customers. I have now personally realized when the going gets rough they will return your loyalty with increased efforts to retain you as a satisfied customer! More

Beyond expectation! Jim was very professional and personable with great product knowledge. It was very apparent from our interaction with employees and observing other in Jim was very professional and personable with great product knowledge. It was very apparent from our interaction with employees and observing other interaction, that your company has achieved a fine business culture. This was great to see in our day and age! More

Went well Jim was very responsive to my questions. The car was detailed and ready for delivery as asked We look foreword to enjoying our new car. Jim was very responsive to my questions. The car was detailed and ready for delivery as asked We look foreword to enjoying our new car. More

Best Ever This dealership was great my salesman Jason was the best car salesman I've ever had. No pressure at all he didn't even ask for my phone number but gav This dealership was great my salesman Jason was the best car salesman I've ever had. No pressure at all he didn't even ask for my phone number but gave me his card if I had any questions or made a decision on which vehicle I wanted. Once I decided what I wanted we went for a test drive he showed me everything about the vehicle. Best experience ever buying a vehicle. More

Amazing This was the most pleasant car purchase I’ve ever had. The dealership didn’t waste my time, they had the paperwork ready to go, and were attentive and This was the most pleasant car purchase I’ve ever had. The dealership didn’t waste my time, they had the paperwork ready to go, and were attentive and friendly. CJ didn’t try to upsell me. I got exactly the car I wanted and highly recommend Webster Groves Subaru! More

Great experience! Our experience buying a Subaru was awesome! Best experience yet! Our dealer, Mandy Bell, went above and beyond for us. She made the whole process EASY Our experience buying a Subaru was awesome! Best experience yet! Our dealer, Mandy Bell, went above and beyond for us. She made the whole process EASY! She’s very knowledgeable and communicates it in a way where everything landed with me. I love my new ACCENT! But really ask for Mandy, she’s so great to work with! I’ll look forward to seeing her when I get my car serviced too! More

Excellent car buying experience Sean made the purchase of our new Subaru so easy. He listened to us and helped get us exactly what we wanted. We were pleasantly surprised by his hone Sean made the purchase of our new Subaru so easy. He listened to us and helped get us exactly what we wanted. We were pleasantly surprised by his honesty and laidback personality. We would highly recommend Sean and everyone we worked with at Webster Groves Subaru! More

"Treated Like a Female Customer Versus A Customer" My overall rating for Webster Groves Subaru is at 80 percent. While I bought what I'm assuming to be a quality used Subaru from them (time will tell w My overall rating for Webster Groves Subaru is at 80 percent. While I bought what I'm assuming to be a quality used Subaru from them (time will tell with that), I felt that the dealer (Jim Carpenter), "handled me" as a female customer versus as just a customer. This impression came through in subtle and not-so-subtle ways. While I'm the first to admit that we did talk about my emotional attachment to my trade-in vehicle that I'd owned for 15 years; one conversation differs from his bringing up the subject several times. Interestingly, Jim knew that I was a combat veteran and retired military officer, but that didn't seem to matter. Hopefully I'm the only female customer who's dealt with this, but I doubt it--usually it's a repetitive pattern. I'd be willing to buy from Jim again in a few years if he loses his outdated approach and attitude--other than this issue, he did a good job. More

Mixed feelings I bought a car from this dealer then a few months later got hit and car was totaled. Went back to this dealer and bought another one. A couple weeks l I bought a car from this dealer then a few months later got hit and car was totaled. Went back to this dealer and bought another one. A couple weeks later I got a message from a woman in the office saying they had made a mistake with the insurance numbers and I owed $700 more. Then Don from finance called and left a message either the same day or the next saying I needed to pay them immediately. That the numbers were off and I needed to take care of it. That was one of the strangest messages I’ve ever received (and I might have even saved it-it was so odd the way he was talking to me-a customer). Ok, but wait, what? How about the word sorry? That was never used. They messed up and wanted me to drive 50min that day(!!) to fix it. Could I mail it? No! I think after talking and arguing for 10 min-(with him threatening that they would come take my car away) - and me saying there was no way I had time to make an unplanned trip from IL to MO that week, he finally accepted my offer to mail it in. It left me uncomfortable ever buying a car from this dealer again. The 2 diff salesmen I had were fine - I’m not much of a haggler so the sales were fast/same day. Just wanted to let others know of my experience fwiw. More

Smooth, Professional Experience I recently purchased a lightly used vehicle at Webster Groves Subaru. I'm quite pleased with the experience, and for the assistance provided by Jim C I recently purchased a lightly used vehicle at Webster Groves Subaru. I'm quite pleased with the experience, and for the assistance provided by Jim Carpenter, and other personnel. Jim was patient, professional, and offered insight and feedback in a non-pressuring manner. There were no gimmicks or surprises during the buying process, or discoveries after taking the vehicle home. Much respect for this dealership's straightforwardness and help. Thanks! More