Sunset Hills Subaru - St Louis

Jim did everything possible to make the experience pleasant. He was quick and efficient in returning calls prior to my visiting the dealership and was extremely friendly and helpful throughout the ent pleasant. He was quick and efficient in returning calls prior to my visiting the dealership and was extremely friendly and helpful throughout the entire process. More

My experience historically buying a new car has not been favorable. However, after visiting Webster groves Subaru my behavior and attitude changed. When I first walked into the showroom I was met by a sales favorable. However, after visiting Webster groves Subaru my behavior and attitude changed. When I first walked into the showroom I was met by a salesman, Jim carpenter, he showed me all the features and options of a 2015 town and Country mini van. Jim was not pushy, but wanted to understand how he could sell me a car. After making the commitment to purchase the vehicle, Jim handed me off to Shay, the finance person. I expected to receive pressure to purchase an extended warranty from shay, but that was not the case. She knew what she was talking about, going over all of my options to finance the vehicle. I would highly recommend doing business with Webster groves Subaru, Jim carpenter, and shay to everyone in the area. I was in and out of the dealership in 2 hours and 11 minutes, what a great experience! More

Great experience overall! Jim was more of a helpful advisor and Very low key and helpful rather than pushy. They let us take the car overnight to really get it looked at. No surprises in finance aft advisor and Very low key and helpful rather than pushy. They let us take the car overnight to really get it looked at. No surprises in finance after warrenty sell though currently the used cars is a couple blocks away and had to go back and forth between the areas plus parking was a challenge. This will change when the new building is built later this year. More

Sean, Lisa, and Adam were a true pleasure to work with. They took great care of us and helped us get exactly what we wanted. Sean went the distance to get us the exact package and color combination. He They took great care of us and helped us get exactly what we wanted. Sean went the distance to get us the exact package and color combination. He also took us for a killer test drive and explained all the features of our vehicle. Lisa provided us with great information and helped us get linked up with Sean to narrow down our vehicle options. Adam made our financing process an absolute breeze. This guy is very knowledgeable and takes the time to explain all your options and packages. More

My First Subi My wife's first words to me after we purchased a new Outback, "I'm blown away by them!" This could not be a more true statement. My wife and I are Cos My wife's first words to me after we purchased a new Outback, "I'm blown away by them!" This could not be a more true statement. My wife and I are Costco members and decided to try the Auto Program out, which sent us here. Right from the start, Lisa, was reaching out via text, and very nice/not pushy. I wanted to go test drive a couple trim levels and check out the difference between the two motors. So called the dealer and Patty answered, and was one of the best experiences I have had talking with a receptionist. She was so happy, polite, and full of joy. Lisa was not in, so Sean took care of me from this point on. From start to finish, he was extremely polite, knew the product very well (was only unable to answer one question which he quickly found out the answer for me), and most importantly continued to show my wife and I the utmost respect. Even after he had made the sale, he continued to be a class act. His relaxed and personable demeanor made him very easy to talk to and deal with. Adam did the finances, and he fit into everything stated above. He was not pushy trying to sell different packages or continue to tell you stories about how this package saved him because he has horrible luck. He explained what they were, what they covered, and answered any questions we had about them. From start to finish the whole experience at Webster Groves Subaru was incredible and they might have made themselves a life long customer now. The only negative thing to say, the parking lot is bad, and kind of scary at times. It's small and very tight. With that being said, they will be moving to a bigger lot in the next year or so. Only suggestion, come up with an area/field for people to test out the X-Mode. More

Jim was a refreshing straight shooter but also listened and took care of the needs that I had. Many of the used car salespeople I had been dealing with before Webster Grove Subaru were the very reason why and took care of the needs that I had. Many of the used car salespeople I had been dealing with before Webster Grove Subaru were the very reason why used car salesman get a bad reputation… Jim was a refreshing rescue from that mess! More

This is the second vehicle we have purchased from Jim Carpenter at Webster Groves Subaru. Jim is an honest (hard to find) and engaging salesman. I appreciate his approach and will be returning to this de Carpenter at Webster Groves Subaru. Jim is an honest (hard to find) and engaging salesman. I appreciate his approach and will be returning to this dealership when the next car purchase time arrives. More

Jim was a great sales associate, he helped us get our new car. He was such a nice person, would definitely come back to him if needed! car. He was such a nice person, would definitely come back to him if needed! More

Thank you for all your help! They made the buy produces so easy after I found the car on their website! Definitely recommend this Subaru! so easy after I found the car on their website! Definitely recommend this Subaru! More

My husband and I were very satisfied with our experience. Jim came right out when we arrived; so we didn’t have to wait at all. He was very courteous answered all of our questions. He was also very knowledge Jim came right out when we arrived; so we didn’t have to wait at all. He was very courteous answered all of our questions. He was also very knowledgeable. When we went over to complete the paperwork, again it was a good experience Th. Lastly, thank you for caring so much about animals. I loved seeing Buddy and Happy meeting with all the customers. More