Sunset Hills Subaru - St Louis

Stephanie Stinebaker and Adam Dicker were very helpful and courteous, got me out the door with my used Kia Sportage in an hour! Very professional but friendly environment! and courteous, got me out the door with my used Kia Sportage in an hour! Very professional but friendly environment! More

We had a very positive experience. The whole Sunset Hills Subaru staff was very helpful. Sean won the sale by taking the time to show us how to adjust the seat and mirrors to fit. My wife said she was, “wowe Subaru staff was very helpful. Sean won the sale by taking the time to show us how to adjust the seat and mirrors to fit. My wife said she was, “wowed” by the test drive experience. We were able to get what we wanted in a vehicle. Of course, Buddy helped seal the deal. The commercials were also very influential with the dog family featured. Subaru’s outstanding safety record was also a big factor. We will definitely recommend Sunset Hills Subaru. Sean in particular. Thank you Sunset Hills Subaru! More

In 2017 my wife and I bought our first Subaru with Sean Sullivan and had the best experience. 2021 I reached out to Sean about buying another Subaru. Sean is a fantastic person to work with. Buying a car w Sullivan and had the best experience. 2021 I reached out to Sean about buying another Subaru. Sean is a fantastic person to work with. Buying a car was comfortable and easy. Sean was very quick in responding to my phone calls and emails, he took the time to explain things, answer any and all questions, and all around great individual. I recommend all my family and friends to go to Sean if they want to buy a car. More

Sean Sullivan made our first Subaru purchase an excellent experience! He was extremely knowledgeable on all models and packages. He was friendly, NO PRESSURE whatsoever and very patient, even with my indec experience! He was extremely knowledgeable on all models and packages. He was friendly, NO PRESSURE whatsoever and very patient, even with my indecision on color. Since our purchase, Sean has contacted us several times to see how we were doing with our new car. I can tell that he is very genuine with his inquiry. He truly wants us to be happy. It's not just about a sale. He cares about his clients. We WILL BE return clients of his! Not only that, but we tell everyone we know they need a Subaru! My husband has been a Chevy man his whole life... not anymore! Sunset Hills Subaru has a great selection, is clean and spacious. Every person we encountered was exceptionally friendly and helpful. We have been contacted not only to see how we are enjoying our new car, but also about opportunities they have to help us learn all about our new Subie! A big thing for me as far as service goes is the ability to get in and out of the parking lot easily. I have no worries at Sunset Hills Subaru! Plenty of parking and space. Highly recommend. More

Sean definitely went above and beyond to help us get into our new car. He worked with us on our tight schedule but never made the process feel rushed. Thanks to him and the Sunset Hills team for staying late our new car. He worked with us on our tight schedule but never made the process feel rushed. Thanks to him and the Sunset Hills team for staying late on a Thursday to take care of us! More

Jim carpentrr was my salesman he was phenomenal. The finance dept was both knowledgable and personable. I cant say enough great things about this dealership finance dept was both knowledgable and personable. I cant say enough great things about this dealership More

While I've noted many of the good reviews for this dealership, I've definitely had a much better experience elsewhere; however, our sales associate Jim was wonderful, checking on us regularly to make dealership, I've definitely had a much better experience elsewhere; however, our sales associate Jim was wonderful, checking on us regularly to make sure we were doing okay and even stayed through the whole ordeal to shake my hand. Due to my payment circumstances, I was ready to write the check without the dealership's financing and leave with my car. However, I was pushed out of the finance office for a couple who had the intention of scoring dealership financing on a brand new vehicle, i.e., Sunset Hills would make more money. We were at the dealership for four hours for something that should have taken 2, with a 3 hour drive one way. I understand dealers are not familiar with witten personal checks and my loan officer dropped the ball a little, but I had the checks ready to write and should have been taken care of while Shay had me in the office. Guess what? The couple didn't make the deal, and Sunset Hills wasted two hours of my time. They remedied this by offering me a warranty at dealer cost. Thanks. Finally, when the dealership received my title weeks later, I was told I had to drive 3 hours to sign it. I contacted Erica and emailed Shay for other options, receiving no reply from either party. I called Erica again to be told that I needed to come in to sign. I contacted Jim, again, as he was the only employee to have the decency to reply with something constructive, and we settled the matter quickly so that I didn't have to drive 6 hours for one signature. For Shay: the bad mask review you mentioned isn't what sabotaged the dealership in this case. It was poor customer service. Nothing personal, I'm sure you had a stressful day, but please keep this in mind. Also, if masks are important enough to call out a paying customer, offer them at the door. EDIT: Got to the DMV to realize I was never sent the lien release from the previous owner. My DMV called Sunset Hills to find out where it was, and was initially told it was sent to me. First lie. Put on another five minute hold to find out that, in fact, Sunset Hills didn't even have the lien release AFTER 27 DAYS, and that I was told that they didn't have it and I requested that it be sent to me. Second lie. I am liable for penalty because Sunset Hills can't get their xxxx together. Luckily, my DMV was just as appalled by the dealerships lies and offered to waive the penalty. For the sake of your pocketbook, time, and sanity, skip this dealership and look elsewhere. More

Just purchased my second car from Jason Blechle at Sunset Hills Subaru and everything went smooth and easy. It could not have been any easier. Jason was a pleasure to work with once again. He explained every Hills Subaru and everything went smooth and easy. It could not have been any easier. Jason was a pleasure to work with once again. He explained everything new in my new Outback. Financing was easy too. Great salesman and a great Subaru dealer. Yes I recommend everything there. More