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Sunset Ford - Service Center

Sumner, WA

3.9
481 Reviews
Call Service Center (253) 826-7383

481 Reviews of Sunset Ford - Service Center

Sort by
October 15, 2021

Friendly good service. Communicated well when additional issues that came up that needed addressing. Appreciated the staff More

by SWOODBURY1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember name
Report | Print
Oct 16, 2021 -

Sunset Ford responded

We appreciate you taking the time to leave us a great review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 15, 2021

Went in for one problem, they found four. All fixed and I'm happy. Nice to have mechanic looking for other problems. More

by johnpdineen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Oct 16, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 13, 2021

My Sony Six CD player is stuck and will not load or eject the cds You folks checked it out and could not fix it I need to take the Ford truck to Car Toys to fix the stereo? More

by randy.robins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dawn
Report | Print
Oct 31, 2021 -

Sunset Ford responded

First of all, we apologize if we ever made it feel like we were trying to rush you out of the door -- your business and time are very important to us. However, as we aren't currently outfitted to do internal radio repairs, our only course of action would have been to remove the unit and send it to an external repair facility -- something that is likely to cost more money than just buying an entirely new replacement unit. That said, if you wanted to come back in and discuss your options, we'd be happy to talk you through them free of charge. Thank you for your feedback.

October 10, 2021

Sunset Ford has always been professional to deal with and helped fix my truck properly when needed. Thank you. More

by JOHNS22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Oct 11, 2021 -

Sunset Ford responded

Thank you so much for your excellent review, John! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 09, 2021

Mechanic forgot to tighten lug nuts after a tire rotation - one fell off at the time of pickup- a Good Samaritan noticed it on the ground and missing from my wheel. Not cool More

by trackandbite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dawn
Report | Print
Oct 27, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? We appreciate your feedback.

October 09, 2021

I'll be contacting Mr. Mitchell directly. Techs are less than helpful and poorly trained More

by sstedham1933
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tammy
Report | Print
Oct 27, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? We appreciate your feedback.

October 09, 2021

Appointment was on time.Technician left oil hand prints all over my truck, Windshield and new mileage sticker , door handle , steering wheel from His oily hands. He also left my running lights on my truck More

by BROWNFORSPORTS76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lady at far north end of table.
Report | Print
Oct 10, 2021 -

Sunset Ford responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly at wecare@sunsetautofamily.com. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 09, 2021

Dawn did an excellent job. She had numerous customers waiting and she dillengently helped everybody in a timeless manner. Professional service all the way around! More

by Mario Zampardo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
Report | Print
Oct 10, 2021 -

Sunset Ford responded

Thank you! We appreciate your business, Mario, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 08, 2021

Staff was friendly and prompt! Very clean work area. Very good at the reminders through text and email. More

by SHALINGO
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 10, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 08, 2021

Always a pleasure. Fast and professional service. I will continue to take my Truck here More

by ADAM.T.RODGERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 10, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Adam, and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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