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Sunset Ford - Service Center

Sumner, WA

3.9
481 Reviews

481 Reviews of Sunset Ford - Service Center

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October 21, 2021

Service manager Bob went far above and beyond to help me identify the problem with my F-150. I'll be returning here for service moving forward. Great communication and effort on the entire service team. Tha More

by JGORDIUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob and Dawn
Oct 21, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Bob delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 21, 2021

Dawn in the service department is a rockstar. She is very good a communicating and follows up in a timely manner on the things she says she will do. I highly recommend going to see them with you servic More

by JASON.SAMPSON.JS8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
Oct 21, 2021 -

Sunset Ford responded

Thank you so much for your kind words, Jason, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 21, 2021

The service was quick and efficient. The service people were very polite. I would certainly take my car there in the future. More

by theonnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 24, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 20, 2021

The staff was very friendly and service was completed quickly. Sunset has always provided great service. More

by steven.c.kasemeier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
Oct 20, 2021 -

Sunset Ford responded

It's great to hear, Steven, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 18, 2021

Scott was rude, I brought my car in at the appointed time 8:30am they refused to do the work did oil change instead and took 9 hours to do it in, then refused to give me my keys until paperwork was done! Sco More

by Dede Ansite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
Nov 04, 2021 -

Sunset Ford responded

Dede, Thank you for this feedback, Dede. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please email us at wecare@sunsetautofamily.com

October 17, 2021

Happy that they were able to complete my repairs despite the fact that the work increased between making my original appointment and the date of service. But they failed to reply to a text to their service More

by POKERANDCIGARS@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Oct 18, 2021 -

Sunset Ford responded

Thank you for taking the time to leave us your feedback. We will be sure to share your comments with our team. If you'd like to discuss things further, please reach out to us at your convenience. We appreciate your business. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 16, 2021

No complaints. The work was done in a reasonable amount of time and they had the tires I was looking for in the size I needed. More

by jonah.pellett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Oct 17, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts, Jonah, about your experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 16, 2021

The service was exceptional as were the service department members. Much better than your local Ford competitor. More

by JERI.LIPE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Oct 17, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 16, 2021

Great service. TJ Strecker is the best! Like doing business with Sunset Ford always been a fan! More

by LLW4959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ Strecker
Oct 17, 2021 -

Sunset Ford responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 15, 2021

Thank you for your accommodating, helpful and speedy service...we appreciate your service department... especially Tammy! More

by LeighAnn Dryer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Oct 16, 2021 -

Sunset Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Tammy. Please don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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