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Sunset Ford - Service Center

Sumner, WA

3.9
481 Reviews
Call Service Center (253) 826-7383

481 Reviews of Sunset Ford - Service Center

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October 30, 2021

Dealership doesn't share info from one location to the other. Made it difficult to get warranty work done timely. I will not recommend Sunset to any friends or family. More

by HARLANWORBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Nov 17, 2021 -

Sunset Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please email us at wecare@sunsetautofamily.com

October 29, 2021

Fast and easy dropped my vehicle off for an oil change, tire rotation and warranty work. More

by birddoggrizzly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
Report | Print
Nov 01, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 29, 2021

I was quick, the service was good and fixed what I asked and it and worked inside my schedule. More

by brianmmhash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Nov 01, 2021 -

Sunset Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 28, 2021

The service department needs to communicate better with their customers on pragmatic problems or schedule delays More

by POLLARD2000A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
Report | Print
Nov 14, 2021 -

Sunset Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please email us at wecare@sunsetautofamily.com

October 28, 2021

Fast and courteous, no problems noted. Thanks for the fast service and ease of making an appointment More

by corrine.upton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Holmes
Report | Print
Oct 29, 2021 -

Sunset Ford responded

Corrine, we appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 27, 2021

Has very friendly staff and service. Has shuttle service if required and on time schedule. No pushing sales when I'm in need of more service or a newer truck I'll be back. More

by JAMESSCHAEWE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
At least 3 I was in and out I didn't remember names
Report | Print
Oct 28, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with Sunset Ford. We appreciate your business, James, and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 24, 2021

Service center only told me how much it would cost to fix my car and what the name of the part they needed to replace was. No one explained what exactly they were going todo to my car and I felt like I was t More

by alexamcnaughton01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Nov 10, 2021 -

Sunset Ford responded

We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we appreciate your time and your feedback. Please email us at wecare@sunsetautofamily.com

October 23, 2021

Both the clerk when I made my reservation on the phone and the clerk when I brought my truck in ask me if I wanted my tires rotated and I said yes. They were not rotated. I also was not offered that coupo More

by NOVAKED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know.
Report | Print
Nov 10, 2021 -

Sunset Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message at wecare@sunsetautofamily.com with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 23, 2021

The whole team from the tech to the service writer did an amazing job, on time curtious and professional More

by SURGE.MULYAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Oct 24, 2021 -

Sunset Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 22, 2021

Scott is the best. The service is outstanding and prompt. Very available appointment times. Work is done as promised. More

by PBROOKSZTMCT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Oct 24, 2021 -

Sunset Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Sunset Ford, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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