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Sunset Ford - Service Center

Sumner, WA

3.9
481 Reviews
Call Service Center (253) 826-7383

481 Reviews of Sunset Ford - Service Center

Sort by
November 09, 2021

Service was excellent, and timely. Service depth. Could do a better job of keeping customers updated on vehicle status. More

by ARTHURBEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Nov 09, 2021 -

Sunset Ford responded

Thank you, Arthur, for sharing your thoughts about your experience with our dealership. We thank you for bringing the communication problems you encountered to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly at wecare@sunsetautofamily.com. We appreciate your business and hope to see you again soon!

November 06, 2021

They always get me in quickly, and do great work. They are incredibly accommodating with my schedule! More

by JJLOCKEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 07, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 05, 2021

I purchased a car and warranty and spent $63,000.00 and have made one car payment! I had water gushing I’m my back speaker!! I spoke with 3 different people 2 in service 1 in sales they said they will call More

by RLEEN35599
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott,Tom
Report | Print
Nov 22, 2021 -

Sunset Ford responded

We're very sorry to hear that we have yet to get back to you about this critical service need. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? We appreciate your feedback and want to resolve this for you as quickly as possible.

November 05, 2021

I was in and out in 30 minutes. Doesn't get any better than that. More

by JOSLANDING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Holmes
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Nov 05, 2021 -

Sunset Ford responded

Thank you for taking the time to leave us a great review. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 05, 2021

Waited for less than hour, received detailed checklist on how the brakes were,fluids, battery etc. Good experience, I'll be back More

by CBROWN328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachal
Report | Print
Nov 06, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 05, 2021

Every time we have taken our car there they have been polite and prompt. We would recommend you. More

by Antobytoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
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Nov 06, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 04, 2021

Always timely, good communication and customer service. Little pricey on the "diagnosing" even though I expressed the issue More

by FIREJEFF911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 04, 2021 -

Sunset Ford responded

Jeff, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 04, 2021

Great experience. Everything went according to plan just as the tech said it would. Easy More

by adam.r.rubens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Report | Print
Nov 05, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Adam, and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 02, 2021

Fair prices, good reliable work. Will use again and recommend to my friends. Really like them. More

by DMZMPZ12215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lady at end of counter
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Nov 02, 2021 -

DMZMPZ12215 responded

Yap

October 30, 2021

I was very happy with the excellent care my car received by your staff. From the nice lady at the service desk to the unseen hero who did my oil change. Well worth driving to Sunset Ford from Issaquah! Than More

by LMOHON465
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service desk
Report | Print
Nov 01, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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