Back

Sunset Ford - Service Center

Sumner, WA

3.8
480 Reviews

480 Reviews of Sunset Ford - Service Center

Sort by
March 12, 2018

Air bag replacement Service person was courteous and had my vehicle ready around the time they said. Offered to wash truck and any other services I needed done to the tr More

by philip123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desiree Conlon
February 20, 2018

Scheduled Maintenance I was in recently getting my oil change. As far as I know that all went great. Even though I had a scheduled appointment I was rather surprised that More

by Golfgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aron Zampardo
December 19, 2017

2000 EXPEDITION XLT AWD 5.4L SERVICE Needed to replace the intake manifold because left front manifold leaking of coolant so while that was being done I replaced the plugs, coils, thermos More

by Truckguy808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Madison-FORD SERVICE ADVISOR
December 05, 2017

Great Service We bought our truck in Bremerton, service department is terrible the drive from Gig Harbor is worth it . We love the new car from Sunset Ford More

by Grandma21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in service , Clay Young, Craig Johnson
November 24, 2017

Service I called with a dead battery and was quickly taken care of in the same day. Always great service and prompt attention to customer needs! More

by Bonney Lake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desiree
November 03, 2017

Service department is great we take all of our vehicles here to be serviced including our off brand cars, Desiree is the sevice advisor that helps us More

by South hill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor Desiree
November 02, 2017

Excellent fast service Desiree at Sunset Ford gave me a fast appointment and had Steve, their courtesy driver, drive me home before I had time to take off my hat. My clutch More

by Tony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desiree, Steve, Robert and ( sorry, I have temporarily misplaced the cashier’s name).
September 28, 2017

False promises Well... I am finally at my wits end... I bought a BRAND NEW truck 3 months ago and when I picked it up there were some swirls in the paint that were n More

by Brian Nagy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob, justin
August 23, 2017

Desiree In service was great Took our truck in for an oil change and Desiree In service was great to work with, she got our truck in for service and out quickly, thanks for keepin More

by Toni Tonetti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desiree
Aug 27, 2017 -

Sunset Ford responded

Hi Toni - Thank you so much for the full rating! It was a pleasure to service your truck. We will pass your praise on to Desiree! We will see you next time!

May 26, 2016

Worst service issues ever Where do I start? First, I don't trust them one bit, especially after bringing my truck into another Ford service shop. I scheduled a 9AM appointment, More

by Tim H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denise Conlon
Apr 04, 2017 -

Sunset Ford responded

Hi Tim, we are very sorry to hear about the experience you had. In October of 2016 Riverside Ford became Sunset Ford, under new ownership. With that we also got a whole new management team. We understand that what you explain above is a tough situation to go through but if you ever want to give Sunset Ford a chance to earn back your business, we can assure you, you wont be disappointed.

...
48