Sunset Ford - Service Center

Bad customer service I had a 10 am appointment for an oil change they were going to wash and vac also arrived at 515pm to pick up my truck they were just finishing the oil I had a 10 am appointment for an oil change they were going to wash and vac also arrived at 515pm to pick up my truck they were just finishing the oil change so I was pushed back all day I guess offered to wash at that time by then I had to go do my appointment meant nothing very frustrated withall Ford dealers right now they don't care about the chalcedony only their pocketbook!!! More

Excellent service department Had a major problem with my vehicle. When I called and explained the problem, the sevice dept got me in the next morning. Desiree did an excellent j Had a major problem with my vehicle. When I called and explained the problem, the sevice dept got me in the next morning. Desiree did an excellent job as my service representative. She explained things in a through manner and the technicians went over my vehicles problem with a fine tooth comb. They made a shuttle available to me to go to lunch, and Desiree kept me informed about the progress of my vehicle. I will be making Sunset Fords service dept my go to place for all my vehicles needs. I found Sunset Ford on the recommendation of 2 other friends who have had numerous excellent experiences from them also More

Fast service Service was quick and as promised. Everyone was very polite, courteous, and professional. I would recommend this dealer to friends. They live up to th Service was quick and as promised. Everyone was very polite, courteous, and professional. I would recommend this dealer to friends. They live up to their quality reputation. More

Screwed up my warranty repair and tried to blame battery I have a 2012 Ford Focus that I look in to have the clutch and transmission seals replaced per a service bulletin from ford. When driving home after I have a 2012 Ford Focus that I look in to have the clutch and transmission seals replaced per a service bulletin from ford. When driving home after picking my car up, all the dash warning lights and alerts started going off, my gauges stopped working, radio went out. It continued to do this every time I drove, for 2 days until I could get it back in the shop. Took the car back to the dealership, they looked it over and proceeded to tell me it was due to my battery starting to go bad and corrosion on the connections, and then proceeded to try and get me to spend $340 to replace my battery. And few things wrong with this. During the warranty repair, I also had them do my oil change and vehicle health report. No corrosion notes. So my battery started corroding writhin 24 hours of the report? Also, there was enough juice to START that car, at which point the alternator takes over. I told them they were full of it, and they must have found what they screwed up and corrected the problem. Instead of admitting fault, they tried to blame it on something else. My suspicion is they left a ground strap off or loose. Also, it’s been a full week since I picked up my vehicle. I have not changed my ‘bad battery’ and the problem has not happened since. I guess I must have a magically healing battery. More

Service of car Great job except for two items. The first was that they didn’t explain what was done, what may be future issues, nor told me when the next service nee Great job except for two items. The first was that they didn’t explain what was done, what may be future issues, nor told me when the next service needed to be completed (even a little sticker for the mileage til the next oil change would be great). I was told to got to the accounting to get my paperwork and pick up my keys. The second issue is that they didn’t wash the car. If they normally don’t do this fine, but I thought/expected it to be cleaned. More

The Best Service when i first walked in I was greeted by a smileying younglady,with in two minutes i was check in and on my way. Thanks so much when i first walked in I was greeted by a smileying younglady,with in two minutes i was check in and on my way. Thanks so much More

Completely Satisfied with my experience with Sunset Ford Purchased my Focus from Craig Johnson! I would recommend him to all my family & friends! Attended the Start Right gathering was very helpful! S Purchased my Focus from Craig Johnson! I would recommend him to all my family & friends! Attended the Start Right gathering was very helpful! Scheduled my first oil change/check up! Was completely satisfied with greeting, service, and delivery! ?? Sunset Ford Sumner WA More

Oil change Great as always. Professional as always. Just really nice people. I feel appreciated. Not just a wallet. Great location. Great building. I'll keep co Great as always. Professional as always. Just really nice people. I feel appreciated. Not just a wallet. Great location. Great building. I'll keep coming back. More

Great Service! Great service and friendly people! My truck was done much quicker than expected. I told them not to worry about vacuuming and the wash since it was fi Great service and friendly people! My truck was done much quicker than expected. I told them not to worry about vacuuming and the wash since it was filthy from my camping trip. They polished my truck up anyway. I would highly recommend Sunset Ford in Sumner!! More

Excellent customer service I have been so blessed , ans take Amazing care no matter what the cost, is and they have taken care of issues beyond my control and they have taken a lot of financial stress off of us Amazing care no matter what the cost, is and they have taken care of issues beyond my control and they have taken a lot of financial stress off of us More