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Sunset Ford - Service Center

Sumner, WA

3.8
480 Reviews
Call Service Center (253) 826-7383

480 Reviews of Sunset Ford - Service Center

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November 23, 2021

Got a 50 thousand mile service done which includes bleeding and checking brake fluid. When the service department did this service they got brake fluid all over my after market rims and did not clean More

by BUDDHARBRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
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November 23, 2021

Everyone was professional and couteouse. Work was done promptly. Will be back. Thank you again More

by kfmatthews63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I cannot remember customer service rep name
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Nov 24, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 22, 2021

Good service overall; Good communication with emails to remind my vehicle was nearing service, and follow up as well. More

by TEDA.LLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Nov 22, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 20, 2021

Pleasant, polite and respectful. Love coming here to get my vehicle serviced. Thank you! Always awesome. More

by DENISE.MOSES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassie
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Nov 21, 2021 -

Sunset Ford responded

Thank you, Denise! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 20, 2021

Went in for standard service, oil change. Also had cam phasers addressed per ford recall letter. While there I had them update the navigation to the current level. This is a bit frustrating as the system More

by Tuckr2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hummel
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Nov 21, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we were able to address all of your issues and make your experience with us a positive one. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 20, 2021

They did my oil change as scheduled. I was given an update of the service and went back to work. More

by CCEGA53@GMAIL.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
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Nov 21, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 20, 2021

This dealership is the absolute worst dealership I have ever delt with. They have terrible customer service and they don’t back up their customers. They only want your money. Not only did they not have my More

by BLSHERCF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim- service director/ Scott- service advisor/ Store GM
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Nov 23, 2021 -

Sunset Ford responded

Again, while we apologize for your disappointment, there is simply nothing we can do about the forgiveness of your transmission repair cost. While it's unfortunate that you had to pay for your repair, our Warranty Protection for Life program has paid out over four million dollars in claims for Sunset customers who have followed their manufacturers' maintenance schedule and kept records of that maintenance. Unfortunately, the warranty contract holder came to the decision that you had not done that sufficiently enough to follow the contract that you signed. Sunset Ford has no control over the warranty contract holder's decision, but we still offered you $700 discount directly out of our pocket, which you refused. If you've decided to not continue our business together, we respect your decision, but when our staff is called names and their help is rejected, there is only so much we can do. Thank you for your time.

Nov 23, 2021 -

BLSHERCF responded

It truly amazes me that the Sunset establishment is still in business. Your staff has terrible customer service and are very unfriendly. The fact that you offer a broken promise, your so called warranty for life, giving your customers a sense of security is terrible business. I have reported your business and this incident to the Better Business Bureau. As far as your measly $700 discount, that’s like a slap in the face. I’d be a fool to take that offer. $5300.00 to replace my transmission is a complete rip off. You obviously pay your inexperienced lousy mechanics way too much. Good luck in selling your cheap cars and continuing to give your customers false hope.

Nov 29, 2021 -

BLSHERCF responded

Wow! You guys don’t even have the decency to responded to a very unsatisfied customer. I discovered some new info over the weekend. I replaced the transmission myself and in doing so, I discovered that the battery hold down bolt was missing. Now, I have no clue what you guys actually did to my car except drag it around your lot by a rope. I do know that when I came to reclaim my vehicle the battery was completely dead. Hmmmmmm, interesting. Anyway, I know you guys will do absolutely nothing to make this right, so congratulations you screwed over another customer. Add that to your list.

November 18, 2021

Service was very quick and vehicle was done in 2 hours. I would highly recommend this dealership More

by lml7400
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
Report | Print
Nov 19, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 17, 2021

Asked for a diagnostic and told me what was wrong but didn't fix it More

by nascarfan85us
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
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Dec 04, 2021 -

Sunset Ford responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Please email us at wecare@sunsetautofamily.com

Dec 04, 2021 -

nascarfan85us responded

My car is back with them still same problem but have changed the part that they said so now hopefully with the diagnostic again they can fix the problem will see what happens

November 17, 2021

Sunset Ford has always been professional, courteous and responsive to our requests when servicing our truck More

by RJBUNDERWOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 17, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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