Sunset Ford - Service Center

Appointment made for a semi-annual check was scheduled for a xxxx OILCHANGE. I’m pissed. They wouldn’t address my concerns Again I’m not happy for a xxxx OILCHANGE. I’m pissed. They wouldn’t address my concerns Again I’m not happy More

Excellent service center I had an appointment but missed it due to a medical emergency. I stopped in and explained my problem. They replaced my battery and I was able to get back to the hospital to pick it due to a medical emergency. I stopped in and explained my problem. They replaced my battery and I was able to get back to the hospital to pick my husband up when he was released the following day. They were great. More

Greeted with mask and always obtained proper distancing. Everyone was very Professional and polite. I’m very glad that Sunset takes COVID-19 very seriously Everyone was very Professional and polite. I’m very glad that Sunset takes COVID-19 very seriously More

If you cant get your customers correct than how else am I to score this. Pretty poor customer service. Ive attempted to correct this twice and your staff need to proper motivation. Since when is arguing with to score this. Pretty poor customer service. Ive attempted to correct this twice and your staff need to proper motivation. Since when is arguing with the customer considered quality customer service. My name is not Patricia its Keith. There is no Patricia in our household. More

We brought this in for a warranty repair and unfortunately had to wait two months to get our truck back due to back ordered parts. We completely understood that the delay was outside of their ha unfortunately had to wait two months to get our truck back due to back ordered parts. We completely understood that the delay was outside of their hands and Tammy was exceptional at making sure we were informed the whole time. What took thus from a five star review to a three star review is the fact that while the truck was there the fires around Washington happened and when we received the truck back there was ash all over the truck, inside the truck, and under the hood. I would have thought that the truck would have at least been washed because of how damaging ash and soot can be on paint, plastics, and other rubber materials. More

Not much interaction due to covid 19 procedures. Talked to them on the phone to schedule and to pick up. All person to person contact seemed good. to them on the phone to schedule and to pick up. All person to person contact seemed good. More

All were very nice and saw that I was comfortable while they worked on my car. All went fast and they told me what they did and had car running and ready for me when done. Great service. they worked on my car. All went fast and they told me what they did and had car running and ready for me when done. Great service. More

Great diagnostics and work. Everything needing to be done was done which is all I wanted. The wait on the parts comes with the territory. done was done which is all I wanted. The wait on the parts comes with the territory. More

Didn’t send out truck for transmission specialist when I’ve had it in now twice. Warranty work was out 2-3 weeks to install and truck is not running right. I use for work daily and can’t afford not to I’ve had it in now twice. Warranty work was out 2-3 weeks to install and truck is not running right. I use for work daily and can’t afford not to use for that long More