Sunset Ford - Service Center

Charged more than what was quoted and service took much longer than expected. Will no longer be taking our vehicle back for service. Everytime I call in I am talked down to and the service department emplo longer than expected. Will no longer be taking our vehicle back for service. Everytime I call in I am talked down to and the service department employees are always rude. More

In the last two months we have had 3 transit vans. 2 of them needed batteries each taking 2 1/2 weeks. The third no response yet. them needed batteries each taking 2 1/2 weeks. The third no response yet. More

I will say the service department has stepped up their game over the years. This visit felt so seamless and easy. I was treated very kindly. This time my vehicle was brought to me rather in the past I had game over the years. This visit felt so seamless and easy. I was treated very kindly. This time my vehicle was brought to me rather in the past I had to search for it in the lot. More

Always great service, fast friendly and very communicative and efficient. I was able to get my car in in a timely fashion and was out pretty quickly communicative and efficient. I was able to get my car in in a timely fashion and was out pretty quickly More

Clear and concise communication throughout process of warranty replacement. Was happy with the service, as usual. I'm glad I had the extended warranty for this particular service. warranty replacement. Was happy with the service, as usual. I'm glad I had the extended warranty for this particular service. More

New 80 thousand dollar truck mirror fell out and scratched door, trucking in sunroof broke had to pay 800 dollars to fix, now have bad seal roof and door, want 2700 hundred to fix. Nothing covered w scratched door, trucking in sunroof broke had to pay 800 dollars to fix, now have bad seal roof and door, want 2700 hundred to fix. Nothing covered with warranty or extended warranty. Never buy a new vehical again and canceled extended Warranty on all three new rigs I got now....new trucks are not worth the price. More

Very pleased with the initial outreach for my service call and the subsequent follow up. Once at the dealer for the service call, I was very pleased with how smoothly things went. call and the subsequent follow up. Once at the dealer for the service call, I was very pleased with how smoothly things went. More

Scheduled a service appt for a relatively new car that wouldn’t start and under warranty and earliest appt was 2 weeks out. 👎🏾 Then I was able to have it towed in and got it looked at in a week instead, wouldn’t start and under warranty and earliest appt was 2 weeks out. 👎🏾 Then I was able to have it towed in and got it looked at in a week instead, still long for a car under warranty that wouldn’t start. 👎🏾 Then they claimed it was fixed, I got in my car and started it and before I could even put it in gear, there was a malfunction stated on the screen. 👎🏾 I went back in and they took it to the back. A little while later, they brought it out and “fixed” it, and before I could put it in gear, the same malfunction popped up again. 👎🏾 They again took it to the back and “fixed” it. Finally didn’t get the same message requiring reprogramming and a bad cell in the battery? Then I left and found they replaced both key fobs 👍🏾, but forgot to replace my hard keys from inside the key fobs. 👎🏾Had to go back to the dealership the next day to get those keys and then immediately got a low battery indicator in my key fob I didn’t have before. 👎🏾 It was NOT a good experience at a “premier” dealership, one of my worst, actually. Spent waaay too long at the dealership considering they called me and told me it was fixed. More

Service was great and the wait time was fantastic.The person that I worked with kept me informed of all the work they were doing to my vehicle. person that I worked with kept me informed of all the work they were doing to my vehicle. More

Staff has changed and I appreciate that. It was nice to actually be welcomed into the service department this time. It’s been a long time! actually be welcomed into the service department this time. It’s been a long time! More