Sunset Ford - Service Center

Had a good experience. Confusion on date and time of appointment. Able to work with me when I showed up and had it finished the same morning appointment. Able to work with me when I showed up and had it finished the same morning More

Took my truck in for an oilChange, and filter Took my truck in for an oil Change, and filter replacement. I worked with Scott. Everything went smooth and I was back in the road in no time. Took my truck in for an oil Change, and filter replacement. I worked with Scott. Everything went smooth and I was back in the road in no time. More

Horrible service and was charged a diagnostic fee for each issue and charged time to put my door panel back on and it was not even fixed. I have had nothing but issues with my ford that I bought from you each issue and charged time to put my door panel back on and it was not even fixed. I have had nothing but issues with my ford that I bought from you. Its a lemon 🍋 I will never buy another ford or any vehicle from the sunset family of dealerships or have any vehicle serviced with you. Its the worst experiences I have ever had. More

Service center great, sales department not so much,after being called down to trade in car they continue to want cash down even after being told no several times. being called down to trade in car they continue to want cash down even after being told no several times. More

I took my newly purchased 2013 Taurus in to have a new key FOB made and had asked the advisor if the remote start was going to work and he said “Yes, as long as the vehicle is equipped with it.” I got the key FOB made and had asked the advisor if the remote start was going to work and he said “Yes, as long as the vehicle is equipped with it.” I got the key back and remote start does not work. I called reporting the issue and he again said the same thing. “If the vehicle is equipped with it, it should work.” He went through the possibilities of why it’s not working and nothing matched so he put me on hold and came back saying “Your vehicle IS equipped with remote start.” (If he could look that up now, why didn’t he do it before he serviced my vehicle when I originally asked him about it?) He then said “It’s not the key, it’s the car. You’d need to bring it in to have it diagnosed.” So I spoke to the service manager and she said the same thing, but had no reason why this wasn’t acknowledged in my invoice. So instead I called Korum Ford in Puyallup and the advisor there told me that they should’ve tested the key before finishing the service. Testing ‘Lock’ ‘Unlock’ ’Panic’ and ‘Remote Start’. (That is what I paid for after all.) “If they tested it and it failed they either would’ve contacted you to discuss diagnosing the problem or at least let you know what was going on when they completed the service. Since they didn’t, you need to go further up the chain if the service manager isn’t helping.” So the advisor gave me the customer service number. Who then directed me to the General Manager of Sunset Ford. I presented this problem to him 2 weeks ago and he said he’d look into it and get back to me. It’s been 2 weeks and I still don’t have a word. I will never be working with Sunset again, even if this does get resolved. More

I'm happy with the service and final outcome of the work provided on my vehicle. I will continue to bring my vehicle there for maintenance and look forward to the day I purchase a new vehicle from them! provided on my vehicle. I will continue to bring my vehicle there for maintenance and look forward to the day I purchase a new vehicle from them! More

I love the lifetime oil changes! I think it’s awesome that the dealership is always proactive with scheduling my services and they communicate very well with their customers! that the dealership is always proactive with scheduling my services and they communicate very well with their customers! More

Never found out what was wrong with my vehicle They did tell me it would be $834 dollars to hopefully find out. I just came picked the vehicle up so I didn’t have to leave it there over the weekend. I dr tell me it would be $834 dollars to hopefully find out. I just came picked the vehicle up so I didn’t have to leave it there over the weekend. I dropped the vehicle off Thursday night, but the dealership was not able to get to get to it even though my appointment was at 0730 on Friday. The service department had a difficult time trying to explain why they couldn’t find out what was wrong. After some questions, they seemed to get very irritated and short with me. I will just take the vehicle somewhere else. Thank you for your time More

Great service and a lot quicker this last time, except I forgot to pick up up car wash certificate. Can you mail it to me? forgot to pick up up car wash certificate. Can you mail it to me? More