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Sunset Ford - Service Center

Sumner, WA

3.9
481 Reviews

481 Reviews of Sunset Ford - Service Center

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April 16, 2021

They always do a good job. This has been my dealer for 25 years. Before it was Sunset Ford, I knew most of the staff. More

by KANDVT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember name.
Apr 18, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 16, 2021

Great customer service, provided a ride home while my car was being worked on. The cost I was quoted actually came out almost 50 dollars cheaper! More

by annekazinsky1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Apr 18, 2021 -

Sunset Ford responded

Thank you, Anne, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 16, 2021

Prompt service got the car in at time of appointment. Answered my questions. Waiting room was comfortable with coffee available. Would bring my car back. More

by Lucky guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
Apr 18, 2021 -

Sunset Ford responded

Thank you for your business and this review. We're happy to hear our team was able to accomodate you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 16, 2021

The service department was great. Got my truck in on schedule and out earlier than expected. Work quality appears to be good. Service manager was courteous and pleasant. More

by KODIAK2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All
Apr 18, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 16, 2021

They are great, a little slow, would like a free loaner car. They are courteous and professional. I would receive Sunset Ford to a friend. More

by KATIEWRX.3454
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorden
Apr 18, 2021 -

Sunset Ford responded

Thank you, Katie, for sharing your thoughts about your experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 16, 2021

I find the people very abrupt. When my husband said it was a similar issue to when they had fixed it 2 years ago, the guy said “I didn’t work here two years ago so you need to tell me” it’s in our service More

by AKBUCHHOLZ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott and a couple of others on the phone
Apr 16, 2021 -

Sunset Ford responded

Greetings, We apologize that your experience didn't leave you 100% satisfied, all Sunset Auto Family customers are important to us. Unfortunately, the city no longer allows us to do car washes onsite -- however, you should have been provided a voucher for a free car wash offsite before leaving. If this voucher was not presented to you, please e-mail us at wecare@sunsetautofamily.com so we can set you up with another.

April 14, 2021

Horrible service. I made an appointment 3 weeks in advance and still had to jump through hoops and had to figure out my own rental car (and had to pay for it) when my work was all covered under warran More

by JASONMCCRACKEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Crystal
Apr 15, 2021 -

Sunset Ford responded

Hello Jason, We're sorry to hear that your visit fell short of our high standards for customer satisfaction. We heard that our service manager has gotten in touch with you in regards to your rental fee and we hope we can resolve this disappointing experience for you. Please e-mail wecare@sunsetautofamily.com with any other questions or concerns, your feedback is important to our growth and improvement as a local dealership.

April 14, 2021

I feel like we have given this place a chance more than once. If they are not filling the skid plate full of oil, they are blaming us for damaging a rental that we put 80 miles on and it had 65,000 miles.. More

by SEPTEMBERL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can’t remember
May 02, 2021 -

Sunset Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please email us at wecare@sunsetautofamily.com Thank you for your time.

April 12, 2021

Had $2800. Worth of service and still have a small coolent leak.... need to bring it back in 🙁 service said it was repaired but must have missed something More

by hayneschristina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Apr 13, 2021 -

Sunset Ford responded

Thank you for this feedback, Christina. We're sorry to hear that you weren't fully satisfied with the service. Please don't hesitate to reach out directly so we can learn more and see what we can do to resolve this issue. We hope you will give us another opportunity to serve you! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 09, 2021

Fast, convenient service. What happened to complimentary car washes? That was a nice perk...just helped to soften the shock of the bill at times. More

by NWMAC5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
Apr 11, 2021 -

Sunset Ford responded

Thanks for leaving us a review! We're happy to hear you enjoy our service, and will take your car wash feedback into account for the future. Please let us know if there's anything else we can help you with! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

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