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Sunset Ford - Service Center

Sumner, WA

3.8
480 Reviews

480 Reviews of Sunset Ford - Service Center

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April 25, 2021

Service was very timely, the prices were fair and the staff was very polite and helpful. I received a coupon for a car wash which I appreciate. More

by Nate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Apr 25, 2021 -

Sunset Ford responded

Nate, Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 24, 2021

Fast and Efficient!! Easy to schedule and get in and out in a timely fashion and I did not have long to wait! 5 stars ... Thanks!! More

by Deb Crow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
Apr 25, 2021 -

Sunset Ford responded

Deb, Thank you for your very kind 5-star review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 23, 2021

My truck needed service, and there was also a recall to adjust a NOX setting. I brought it in, at the appointed time, and soon I had a text from the tech working on my truck. Everything was done and checke More

by GMP175E9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Apr 25, 2021 -

Sunset Ford responded

Thank you for your business and this review. We're happy to hear Scott and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 22, 2021

I'm not really happy about the service that was done on my seat.there is a plastic part that wasn't put back on More

by goldfish5684
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tech
Apr 23, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on the information in your post. Could you please e-mail your VIN or phone number to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

April 21, 2021

Scheduling was easy. My diesel oil change and service was completed on time and the staff was professional and friendly. Sunset Ford has always taken good care of me and my truck. More

by HOLMES.SHANE.M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle
Apr 21, 2021 -

Sunset Ford responded

Shane, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Ford, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 20, 2021

Very pleased with the service and love the shuttle as well. I had a check engine light that was coming on and was told it would cost me $159.00 to check it out. Not happy about that. I spent $2200.00 as More

by Arlin Satterthwaite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal in Service
Apr 20, 2021 -

Sunset Ford responded

Arlin, thank you for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 18, 2021

They always do really top-quality work and don’t try to upsell me on a bunch of stuff I don’t need. Best dealer service department I’ve been to. More

by LCFREER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Takayesu
Apr 19, 2021 -

Sunset Ford responded

Thank you for your review! Our goal is to make sure everyone who walks through the door leaves happy so it's great to hear you say our service department does top-quality work and does not upsell. We look forward to helping whenever you need us. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 17, 2021

Excellent customer service, I really felt they took the time to help me with my needs, fast service, kept me informed along the way and my truck is good as new! Thank you Sunset Ford! More

by Kari H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Apr 18, 2021 -

Sunset Ford responded

Thank you for your very kind review, Kari. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at our dealership. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 17, 2021

Very happy with the service, they were super busy and still had time to handle all my requests. Didn’t feel pressured to buy. Just real people wanting to talk about what you need. More

by james424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay, Austin
Apr 18, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again, James! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 16, 2021

They always do a good job. This has been my dealer for 25 years. Before it was Sunset Ford, I knew most of the staff. More

by KANDVT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember name.
Apr 18, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

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