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Sunset Ford - Service Center

Sumner, WA

3.9
481 Reviews

481 Reviews of Sunset Ford - Service Center

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May 04, 2021

I had a very pleasant experience with the service department. They were installing the flashing brake light for me. It was very quick. Very friendly. More

by VICTORAM136
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
May 04, 2021 -

Sunset Ford responded

Thank you for taking the time, Victor, to share your feedback with us. We work hard to make sure our guests have an exceptional experience and it's great to know that the service was performed quickly and our staff was friendly. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 04, 2021

We were dealing with an insurance issue about a stolen catalytic converter. Crystal was very patient, helpful and understanding. We hadn’t dealt with an insurance claim in 60 years. She showed us the way More

by j.d.hickam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Hiehn
May 05, 2021 -

Sunset Ford responded

Thank you, it's great to hear that Crystal was so helpful to you while assisting you with your insurance issue. Our goal is to make sure everyone who walks through the door leaves happy. We look forward to serving you again! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 01, 2021

It’s was easy and fast process, everyone was friendly and professional. The reminders were great. Will definitely come back again for service. Thank you More

by marta303K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 02, 2021 -

Sunset Ford responded

Thank you, Marta, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 01, 2021

Great results, I figure; however, I'm on contract for an oil change every 3000 miles, not 5000 as the new sticker may have implied on the windshield. More

by DANIELBARR123454321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember.
May 02, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 01, 2021

Too expensive for an oil change. I would not recommend Sunset Ford to anyone, because if their markup on service. This is not a good value! More

by rharberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
May 03, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on the information in your post. Could you please e-mail your VIN or phone number to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

April 28, 2021

Very friendly, reasonable price, and good quality work. The price they quoted me was actually lower than it ended up costing me. I will definitely come again. More

by annekazinsky1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I dont know
Apr 28, 2021 -

Sunset Ford responded

Anne, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 28, 2021

Overall good experience. Took about 2 weeks to get on the books for routine maintenance but not bad considering COVID impacts. Great staff. Will return. More

by IHICMYS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Apr 28, 2021 -

Sunset Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tammy and our team met your expectations. Thank you again for choosing Sunset Ford, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 27, 2021

Scott addressed me this time and said he’d be right with me instead of leaving me to stand there and stare at him while he makes phone calls and shuffles papers around. Much better than last time. Plus the More

by CCLIFF06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hummel
Apr 28, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We are happy to hear that your visit this time went well! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 27, 2021

Great price for oil change and tire rotation. Quick service to perform the oil change and tire rotation. The wait in the lobby was pleasant. More

by JELLYMOUSE68
Recommend Dealer
Yes
Employees Worked With
Scott, tammy
Apr 28, 2021 -

Sunset Ford responded

It's great to hear that our service team was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

April 27, 2021

I like the girl at desk crystal she was helpful but when I picked up my truck the oil change indicater was not reset and the sticker was not placed on windshield I hope u actually changed my oil More

by tajakers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
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