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Sunset Ford - Service Center

Sumner, WA

3.9
481 Reviews

481 Reviews of Sunset Ford - Service Center

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May 29, 2021

The process, start to finish, was extremely easy with Tammy. Her communication and ability to problem solve unforeseen issues was great. Highly recommend working directly with her. More

by KEVINREDROCKRESURFACING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
May 30, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and are happy to hear that your experience with Tammy was easy and efficient. We will share your comments with her and the rest of our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

May 29, 2021

I like the service. It is fast and the work is done right. The people are very friendly and knowledgeable. I love my truck and will be a long time customer More

by J moses
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Johnson
May 30, 2021 -

Sunset Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

May 29, 2021

Great service all around . Tammy was wonderful. She looked up for any recalls and made sure I had a ride home with Lyft. Great help More

by zeus9497
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
May 30, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with Tammy. We're glad to hear she delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

May 28, 2021

Cameron Witt gave me the best experience and I've been going here for a few years. He was kind, humorous and walked me to my car like a gentleman. More

by csizer3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
May 30, 2021 -

Sunset Ford responded

Hello, Thank you for taking the time to share your thoughtful review with us. We are happy to know that your experience while working with Cameron went so well and you found him to be kind and humorous. He truly is a valued member of our team. We look forward to helping you in the future! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

May 27, 2021

I was able to get an appointment right away for a oil change. The staff are very courteous & helpfully. The car courtesy was new to me, but otherwise ok. More

by MS.LYNCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service people
May 27, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

May 27, 2021

I'm not much of a writer, so here it is in a nutshell. Wife had a problem with her 2018 Explorer and we had the vehicle towed to Sunset in Sumner. They found the problem and had her vehicle More

by BANDB0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, but I don't recall the young mans name.
May 27, 2021 -

Sunset Ford responded

Thank you, Bud, for your kind words, and for taking the time to leave us this wonderful feedback. We're looking forward to sharing this five-star review with our team. Please let us know if we can be of any further assistance. We're always happy to help. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

May 27, 2021

Very easy drop off along with a prompt welcome and assistance made this a pleasurable experience. Work with completed within the timeframe given. Online scheduling was a breeze. More

by DMKR1997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
May 27, 2021 -

Sunset Ford responded

Thank you so much for the 5 star rating of our service department. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

May 26, 2021

It was a long delay between when I asked for the service and when I got it. I very much liked the Lyft service to and from the dealership and my house More

by SCOTT4FISH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hummel
May 27, 2021 -

Sunset Ford responded

Thank you, Scott, for sharing your thoughts about your experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

May 24, 2021

Sunset has always serviced vehicles we buy there. We’ve been very happy to go there and never had a problem. Thanks Sunset for being there. More

by SWAALK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service rep
May 25, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, so it is great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

May 22, 2021

I've always been very satisfied with everyone's friendly attitude, willingness to answer questions or find the answer. The ladies in the service department are great. They manage the cold when those big d More

by GSMARKUM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron, Chris, Tammy
May 23, 2021 -

Sunset Ford responded

Thank you for the kind words for our service department! We do have a great team and appreciate hearing you noticed their friendly attitude and willingness to help. We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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