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480 Reviews of Sunset Ford - Service Center
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June 10, 2021
Great job. Awesome tech! Great service writer. Job done well and on time. Will reccomend to everyone. Thank you for your great work and great attitude. well and on time. Will reccomend to everyone. Thank you for your great work and great attitude. More
by CHRISJEANNE
Verified CustomerEmployees Worked With
Cameron
June 10, 2021
I have a fleet vehicle and normally dread going in for an oil change because the amount of paperwork that needs to be done. My experience here was wonderful it all happened in a timely and professional manne oil change because the amount of paperwork that needs to be done. My experience here was wonderful it all happened in a timely and professional manner. Tammy was wonderful she took care of all the enterprise paperwork and was very cheerful for the entire experience. More
by michael.dean
Employees Worked With
Tammy
June 09, 2021
Service writer Scott did not contact me. I waited 2.5 days and called to get an update. They did not prioritize my troubleshooting and instead did the recalls first. When I picked up the van the TPMS lig days and called to get an update. They did not prioritize my troubleshooting and instead did the recalls first. When I picked up the van the TPMS light was still on, telling me they did not check tire pressure when doing the servicing checklist. I had to wait while they serviced tires and cleared codes. The TPMS light was one of the things I asked Scott to look at when I dropped the van off. All of the items on the inspection checklist were marked green despite a huge crack in my windshield. I knew about the crack, but clearly they are pencil wiping the inspection and I can’t be sure my vehicle was even looked at or serviced correctly. I’m very disappointed in the customer service. It’s become the norm with Ford dealers but I don’t treat my customers this way, so I am not ok being treated this way as a customer. Do better. More
by Josh
Employees Worked With
Scott
June 09, 2021
Car goes in for recall on brakes lines, tech even diagnoses brake issues. Do you call us to see if we want it fixed? No, we drive it home and almost wreck. diagnoses brake issues. Do you call us to see if we want it fixed? No, we drive it home and almost wreck. More
by Jeff Omaits
Employees Worked With
Crystal Hiehn
June 09, 2021
This was my first experience with Sunset Ford. The service advisors were very professional and courteous. The service was performed efficiently and the waiting room was clean and quiet. service advisors were very professional and courteous. The service was performed efficiently and the waiting room was clean and quiet. More
by tlarson_65
Employees Worked With
Cameron
June 06, 2021
Extremely poor communication. Had to repeatedly call for updates. Would state he would call back and wouldn’t. Felt like if I didn’t call would be forgotten. Needed vehicle for work. updates. Would state he would call back and wouldn’t. Felt like if I didn’t call would be forgotten. Needed vehicle for work. More
by anglynnlau
Employees Worked With
Scott
June 05, 2021
Very friendly and helpful in the service department. Cameron was very service oriented about my truck and my needs. I don't mind the drive out to Sumner. Cameron was very service oriented about my truck and my needs. I don't mind the drive out to Sumner. More
by JOEHOFFMANN
Employees Worked With
Cameron Witt, very friendly and helpful in the service department. Cameron was very service oriented about my truck and my needs.
June 05, 2021
Service is excellent as usual. Purchased truck here in 2017 and have every service done by Sunset since. The staff from top to bottom is friendly, knowledgeable & accommodating. 2017 and have every service done by Sunset since. The staff from top to bottom is friendly, knowledgeable & accommodating. More
by KORY4827922
Employees Worked With
Service Staff
June 05, 2021
I came in for my regular 5k oil change, and was taken care of quickly and efficiently. I sat outside rather than the indoor waiting room. Cameron walked over to to where I was and informed me of a few th care of quickly and efficiently. I sat outside rather than the indoor waiting room. Cameron walked over to to where I was and informed me of a few things that needed attention, aside from the oil change, engine and cabin air filters, and a broken headlight. He explained the rotors and brake pads that needed replaced and was very thorough and explained everything perfectly. I let him know that I didn’t have time to deal with those few issues, but he would email me the list of things that needed to be taken care of soon, and explained the loaner vehicle, etc….. I was very content with his service, and will communicate directly to him when I’m ready to leave my vehicle with you guys for a few days. Overall, there was no issues, or questions that he wasn’t able to address. 10/10 for me. More
by GEOFF538
Employees Worked With
Cameron
