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Sunset Ford - Service Center

Sumner, WA

3.8
480 Reviews

480 Reviews of Sunset Ford - Service Center

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June 16, 2021

Cameron handled our appointment quickly and proficiently. We were in and out of there in no time. We are always treated so well by all the staff. More

by papapuggles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jun 16, 2021 -

Sunset Ford responded

We are very happy that Cameron provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 16, 2021

Did their best to fit my car in and excellent communication, sales manager helped with a mishap and communication was excellent. Sales and service so far is good More

by SPITTS73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, crystal
Jun 16, 2021 -

Sunset Ford responded

Thank you very much for your review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 16, 2021

They're kind and courteous, always a smiling face. They really try and be quick at repairing your vehicle, ahead of appointment scheduled. So far repairs have been great, they're diesel technicians seem to More

by charlesgarten69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal my service advisor
Jun 16, 2021 -

Sunset Ford responded

Thanks for your review, Charles! We're so glad we can meet your needs in a timely manner. We appreciate your business and look forward to helping you with any future questions. Thank you for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 14, 2021

Maintenance was supposedly completed same day and No Call or Message to pick up vehicle until we called 1 week later. It also took a month just to get the parts. No sense of customer service More

by DELIVERYKINGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
Jul 01, 2021 -

Sunset Ford responded

We apologize for falling short of our high standard for customer satisfaction. Your repair required a part that was on national backorder with Ford, which is unfortunately beyond our control. However, we do regret not working harder to keep a steady line of communication with you, and your feedback helps us train our advisors and techs to be more responsive and transparent to your service experience. Thank you for your time. Please email us at wecare@sunsetautofamily.com

June 14, 2021

Double checked tires ‘at 36PSI’ before leaving. My tires not set to 36. They range from 31-44. Bad when someone went and specifically checked pressure More

by T_GOIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No clue
Jun 14, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and apologize that your tire pressure was not set to 36. Please reach out to us at wecare@sunsetautofamily.com if you would like to discuss this further. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

Jun 14, 2021 -

T_GOIN responded

No need to discuss further. I am fixing it myself

June 14, 2021

I have had my car in twice here for oil service. Done quickly and friendly people. Will be back again for oil service and if in need of a new car. More

by LILMAMA313US
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jun 14, 2021 -

Sunset Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 14, 2021

Cameron Witt did everything he could to make the appointment Iright. He was pleasant and listened. Cameron checked to see if I was happy with how he was addressing my concerns. More

by pam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron J Witt
Jun 14, 2021 -

Sunset Ford responded

Thank you, Pam, for taking the time to share your thoughts on working with our team. We're glad to hear Cameron delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 12, 2021

Super friendly and took great care to keep my car protected during the service. Full plastic seat covers and driver side floor coverings. Smooth and easy service. I little more pricy but at least I k More

by Barb B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Witt
Jun 13, 2021 -

Sunset Ford responded

Barb, We appreciate your business, Cameron and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 12, 2021

Parts and service are always great at Sunset Ford. The coffee is always fresh and they have many parts in stock. The scheduling is fast and easy. More

by aevans17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 13, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 11, 2021

I’m recommending my friends to John Kim. He picked up and returned my car for me because it was so far away for me. More

by SZJCJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John kim
Jun 12, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with John here at Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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