Sunset Ford - Service Center

We made the initial appointment about 5 weeks ago. After a diagnosis of our vehicle it was discovered that the compressor for the Air Conditioner was faulty but the dealership did not have this item. We we a diagnosis of our vehicle it was discovered that the compressor for the Air Conditioner was faulty but the dealership did not have this item. We were told it would take 2 - 2 1/2 weeks for the part to arrive. The Service Technician (Scott) suggested they keep our vehicle until the part arrived. Nothing was said about a loaner vehicle or customer curtesy vehicle. Since we needed the vehicle for our transportation needs we declined having the dealership keeping the vehicle. About 2 1/2 weeks later, the dealership received our part and contacted us. To our surprise, we had to make a new appointment and wait another 2 1/2 weeks to get the part installed. We were very surprised that the Service Technician didn’t make an appointment after immediately ordering the part since he knew we had to return for repairs. Instead, we had to wait again. This is not satisfactory especially when a local radio advertisement states about the excellent service. Very sorry but this could have been handled in a better manor. Additionally, after I waited about 7 hours at the Dealership, the Service Technician (Scott) never did come and reported that my vehicle was finished. He had another person do that. We will find it very hard to return to this dealership in the future with this type of action and total unprofessionalism. More

Excellent service as always 😀friendly and prompt and clean no complaints! clean no complaints! More

Sunset Ford makes getting my vehicle serviced easy and convenient! Great staff and mechanics. convenient! Great staff and mechanics. More

Great people to deal with from sales to service and parts. parts. More

They did a great job. Kepted me informed every step of the way. From the time they found the issue. To the time it was fixed. Like always. Very professional. the way. From the time they found the issue. To the time it was fixed. Like always. Very professional. More

Very disappointed. Long story short I was charged $170 for someone to plug something back in for my rear airbag. for someone to plug something back in for my rear airbag. More

Just brought a vehicle in for normal oil change service was very happy with customer service this time versus previous experiences great communication with the customer service representative was very happy with customer service this time versus previous experiences great communication with the customer service representative More

Quick, Efficient, Quality service. The writer and technician were great and helpful. This is going to be my service center from here on forward. Thank you technician were great and helpful. This is going to be my service center from here on forward. Thank you More

Performed 150k service on 2011Fusion runs 100 better Performed 150k service on 2011 Fusion runs 100 better excellent Extremely satisfied with service Will continue using sunset service Til I leave Wa Performed 150k service on 2011 Fusion runs 100 better excellent Extremely satisfied with service Will continue using sunset service Til I leave Washington state after I retire More