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Sunset Ford - Service Center

Sumner, WA

3.8
480 Reviews
Call Service Center (253) 826-7383

480 Reviews of Sunset Ford - Service Center

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June 23, 2021

Excellent service as always 😀friendly and prompt and clean no complaints! More

by GONZO2165
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jun 23, 2021 -

Sunset Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 22, 2021

Great people to deal with from sales to service and parts. More

by NEWKID152
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal
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Jun 22, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 22, 2021

Sunset Ford makes getting my vehicle serviced easy and convenient! Great staff and mechanics. More

by BLUE782007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim and Scott
Report | Print
Jun 22, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. Kim and Scott work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 21, 2021

I was not happy with my visit. Told my tire was not repairable. Took to Les Scwab tire repaired 0 cost. Customer service was lacking. More

by paparad76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
They did not identify themselves
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June 21, 2021

Very disappointed. Long story short I was charged $170 for someone to plug something back in for my rear airbag. More

by RANDKJS
Recommend Dealer
No
Employees Worked With
Scott Hummel
Report | Print
Jul 09, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail at wecare@sunsetautofamily.com your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us, and we want to resolve any issues for you as soon as we can.

June 21, 2021

They did a great job. Kepted me informed every step of the way. From the time they found the issue. To the time it was fixed. Like always. Very professional. More

by Ford Guy 999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Jun 22, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 20, 2021

Just brought a vehicle in for normal oil change service was very happy with customer service this time versus previous experiences great communication with the customer service representative More

by MAIKEAWAAWA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
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Jun 20, 2021 -

Sunset Ford responded

Hello, Thank you for your very kind review. Cameron and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 19, 2021

Quick, Efficient, Quality service. The writer and technician were great and helpful. This is going to be my service center from here on forward. Thank you More

by rsscsy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jun 20, 2021 -

Sunset Ford responded

Thank you for the kind words for our service department! We love hearing you received quality service and that our team was quick and efficient! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 18, 2021

Performed 150k service on 2011Fusion runs 100 better Performed 150k service on 2011 Fusion runs 100 better excellent Extremely satisfied with service Will continue using sunset service Til I leave Wa More

by victory2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
rick
Report | Print
Jun 20, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your 150K service with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 16, 2021

Cameron has the best customer service ever!! Not only was the welcome in amazing,The information about my truck was easy to understand,His communication is very personal More

by DANIELLEMCLAIN13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Report | Print
Jun 16, 2021 -

Sunset Ford responded

Thank you so much for your kind words, Danielle, and for taking the time to leave us this wonderful feedback! We're thrilled to hear that Cameron could help you out and we will be sure to let him know. We look forward to working with you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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