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Sunset Ford - Service Center

Sumner, WA

3.8
480 Reviews
Call Service Center (253) 826-7383

480 Reviews of Sunset Ford - Service Center

Sort by
July 01, 2021

The service department was clean and on time. The work seems to have been done correctly. More

by Roland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
Report | Print
Jul 02, 2021 -

Sunset Ford responded

Thank you so much, Roland, for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 30, 2021

THEY DONT HAVE THE BEST SALES PPLS,BUT DONNY IS THE BEST NICE AND FRIENDLY,IF YOU STOP THERE ASK FOR HIM More

by YESUS1224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DONNY
Report | Print
Jul 01, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with Donny here at Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 29, 2021

Sunset was amazing! My tailgate actuator broke and I had items in the bed for a birthday party that I couldn't get because of the cover. They quickly opened the tailgate so I could get the party stuff. But More

by staceymichelle9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal and Ron
Report | Print
Jun 29, 2021 -

Sunset Ford responded

Thank you for your business and this fantastic review, Stacey. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We're always happy to help! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 29, 2021

Went in for a safety recall. Service was great and they completed the repair in the time they said. More

by FURBABIES11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jun 30, 2021 -

Sunset Ford responded

Thank you for your five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 28, 2021

Need ed help with the rent a car and help with my grandchild and car seat my advisor was the best More

by DONNALEELEMAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anna
Report | Print
Jun 29, 2021 -

Sunset Ford responded

Thank you, Donna! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 27, 2021

Always professional. Helpful to answer any questions I have. Very clean operation More

by GEORGEANDLANA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember names but your staff is all great
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Jun 28, 2021 -

Sunset Ford responded

Hello George and Lana, Thanks for sharing your thoughts about your experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 27, 2021

Very prompt and professional service. I will continue to have my vehicle serviced there for the foreseeable future. More

by dandriscoll78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Report | Print
Jun 28, 2021 -

Sunset Ford responded

Dan, Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad Cameron was able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 27, 2021

Great service. Got transmission fluid changed and it was easy and fast. No problems at all. More

by Volodymyr Lats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Hiehn
Report | Print
Jun 28, 2021 -

Sunset Ford responded

Hello, We appreciate your business! Crystal and our service team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 27, 2021

Good customer service, on time and friendly. I definitely recommend this place. More

by davidliezyl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All
Report | Print
Jun 28, 2021 -

Sunset Ford responded

David, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 27, 2021

We took our car in with 4 problems and 1 got fixed. Still have three problems. Going to try a difrent dealership. More

by FSUTAH
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know names
Report | Print
Jul 14, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us, and we want to resolve any issues for you as soon as we can.

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