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Sunset Ford - Service Center

Sumner, WA

3.9
481 Reviews

481 Reviews of Sunset Ford - Service Center

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July 25, 2021

Very good visit, great customer service representatives. Only issue was that they were supposed to call when it was done. Didn’t get a call. I showed up, was told that it was done but nobody called me. More

by RARACELEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jul 26, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with Sunset Ford. We apologize for not contacting you when your car's service was completed. We will do better next time. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 24, 2021

I’m always treated with the utmost respect. Greeted with a smile and treated like family. I will buy my next vehicle from Sunset. I have recommended Sunset for their next vehicle. More

by abretthauer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Camron
Jul 25, 2021 -

Sunset Ford responded

Thank you for your very kind review. Camron and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 23, 2021

Thank you! You guys are the best, always a great job! You got me in early and took good care of my truck and me as usual- Andrew More

by ANDREW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The guys and gals changing oil and tires!
Jul 25, 2021 -

Sunset Ford responded

Andrew, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 22, 2021

If I wouldn’t have called we would not have gotten our car back. Then after worked on left hood open and didn’t close it all the way. Saw it bouncing up and down as we were on the freeway More

by odellbp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager and 2 different people in the service dept
Aug 08, 2021 -

Sunset Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please email us at wecare@sunsetautofamily.com

July 22, 2021

Always great service however this time I had a question stood at the receptionist desk for several minutes and she never acknowledged I was there. Not the kind of thing you need at your front desk! More

by MICHAELOO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyana
Jul 22, 2021 -

Sunset Ford responded

Thank you for your honest feedback, Michael. We will be sure to share your comments with the team. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 22, 2021

The service department was very helpful and had my vehicle done earlier than expected and scheduled. Tammy was very friendly to work with. We will come back. More

by fakersmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Jul 23, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that Tammy and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 22, 2021

The service was done quickly. There was clear communication so I knew what to expect. The service people were helpful and efficient. I’ve appreciated the text reminder about the service. More

by KROSS13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Jul 23, 2021 -

Sunset Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 21, 2021

Prompt and polite service. I was greeted quickly upon arrival, the service was completed faster than was quoted. All in all, a quick oil change as it should have been. More

by kyrathompson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jul 22, 2021 -

Sunset Ford responded

Thank you, Kyra, we are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 21, 2021

I felt I've not always received the best service since Sunset took over Riverside Ford. It was a rocky start but Cameron took good care of my needs this time and was very pleasant. Thank u Cameron More

by VANSICKLE998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jul 22, 2021 -

Sunset Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cameron and the team met your expectations. We hope you will give us another opportunity to serve you! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 18, 2021

The young man who assistance me with my vehicle's service was very helpful and curtious. He was glad to answer any questions whatsoever and he had a positive attitude. I believe he name was Cameron. More

by BERRY980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jul 19, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with Cameron and our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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