Sunset Ford - Service Center

Very poor. They had my vehicle in for repairs and oil change and they didn't even notice the serpentine belt was shredded. I ended up having to have it towed right after bringing it home. Very disappoint change and they didn't even notice the serpentine belt was shredded. I ended up having to have it towed right after bringing it home. Very disappointed that they didn't even notice that. I had to pay for the towing to another dealership and rental car because of it. More

Very good visit, great customer service representatives. Only issue was that they were supposed to call when it was done. Didn’t get a call. I showed up, was told that it was done but nobody called me. Only issue was that they were supposed to call when it was done. Didn’t get a call. I showed up, was told that it was done but nobody called me. More

I’m always treated with the utmost respect. Greeted with a smile and treated like family. I will buy my next vehicle from Sunset. I have recommended Sunset for their next vehicle. a smile and treated like family. I will buy my next vehicle from Sunset. I have recommended Sunset for their next vehicle. More

Thank you! You guys are the best, always a great job! You got me in early and took good care of my truck and me as usual- Andrew You got me in early and took good care of my truck and me as usual- Andrew More

If I wouldn’t have called we would not have gotten our car back. Then after worked on left hood open and didn’t close it all the way. Saw it bouncing up and down as we were on the freeway car back. Then after worked on left hood open and didn’t close it all the way. Saw it bouncing up and down as we were on the freeway More

Always great service however this time I had a question stood at the receptionist desk for several minutes and she never acknowledged I was there. Not the kind of thing you need at your front desk! stood at the receptionist desk for several minutes and she never acknowledged I was there. Not the kind of thing you need at your front desk! More

The service department was very helpful and had my vehicle done earlier than expected and scheduled. Tammy was very friendly to work with. We will come back. vehicle done earlier than expected and scheduled. Tammy was very friendly to work with. We will come back. More

The service was done quickly. There was clear communication so I knew what to expect. The service people were helpful and efficient. I’ve appreciated the text reminder about the service. communication so I knew what to expect. The service people were helpful and efficient. I’ve appreciated the text reminder about the service. More

Prompt and polite service. I was greeted quickly upon arrival, the service was completed faster than was quoted. All in all, a quick oil change as it should have been. arrival, the service was completed faster than was quoted. All in all, a quick oil change as it should have been. More

I felt I've not always received the best service since Sunset took over Riverside Ford. It was a rocky start but Cameron took good care of my needs this time and was very pleasant. Thank u Cameron Sunset took over Riverside Ford. It was a rocky start but Cameron took good care of my needs this time and was very pleasant. Thank u Cameron More