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Sunset Ford - Service Center

Sumner, WA

3.8
480 Reviews

480 Reviews of Sunset Ford - Service Center

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July 30, 2021

Cameron was extremely helpful. He made sure all my service requests were met. He also provided a labor discount because the service went a little longer than expected. Would definitely recommend this More

by Double-A-Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jul 31, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 29, 2021

My appointment was close to a month out. In business aspect, this is horrible Prices for labor was little extreme . No complaints about Customer service Tammy was good . More

by JohnMag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tammy
Aug 15, 2021 -

Sunset Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Please email us at wecare@sunsetautofamily.com

July 29, 2021

Cameron kept me up to date on the progress and helped me set a follow up appointment. He told me about my transmission possibly being covered by an extended warranty More

by dmekz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jul 29, 2021 -

Sunset Ford responded

We appreciate this awesome five-star review. Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Cameron delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 29, 2021

Crystal was very helpful in getting my a loner for me She always answered my questions and concerns.Polite and great Customer service and always has a smile . More

by RENEEWILKINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal and engin techs
Jul 29, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We look forward to sharing this five-star review with Crystal and our team. Thank you, Renee. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 28, 2021

My service advisor was beyond my expetiations.Absolutly the very best in knowing what I needed..Did everything possible to get me on my way without hesitation.I would give him a rating of 10 stars.He is th More

by GARYREBOL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hummel...Service advisor
Jul 28, 2021 -

Sunset Ford responded

Gary, We appreciate your business, Scott and our service team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

Jul 28, 2021 -

GARYREBOL responded

I will be scheduling a service appointment soon on my F350 diesel truck.I do not drive it very much except for launching my bass boat and for certain dutys/letting my grandson use for his moving.I believe it is due at 121,000 miles.I thank you for going on with my expetiations

Jul 28, 2021 -

GARYREBOL responded

Thank you ,my expectiations were met.

July 28, 2021

Had an appointment for 7:45am. Didn't get the truck until after 4pm. Charged $18 to spray cleaner on the mass air sensor. They didn't provide bag of replaced parts or remainder of mass air spray can. More

by WALDENBC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammi
Jul 28, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. Tammi and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 28, 2021

Very helpful and knowledgeable service people! Great service over the past 4 years! They were quick to fix any issues or regular maintenance on my car with quality service More

by MSCJCLIFFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jul 28, 2021 -

Sunset Ford responded

It's great to hear that Cameron was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 27, 2021

Tammy was very helpful! I appreciated her continually keeping me updated on the status of my car. While the service took a while to complete due to the back ordered parts, the team was very friendly. More

by Lyndz721
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Jul 27, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad Tammy was able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 25, 2021

Very good visit, great customer service representatives. Only issue was that they were supposed to call when it was done. Didn’t get a call. I showed up, was told that it was done but nobody called me. More

by RARACELEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jul 26, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with Sunset Ford. We apologize for not contacting you when your car's service was completed. We will do better next time. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 25, 2021

Very poor. They had my vehicle in for repairs and oil change and they didn't even notice the serpentine belt was shredded. I ended up having to have it towed right after bringing it home. Very disappoint More

by Dholden2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Crystal
Aug 11, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

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