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Sunset Ford - Service Center

Sumner, WA

3.8
480 Reviews
Call Service Center (253) 826-7383

480 Reviews of Sunset Ford - Service Center

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March 09, 2022

I bought my 2018 f-150 when it was brand new to sunsets lot. Had to go through an extensive inspection before we could take it home, and not even a year later the transmission goes out, which shouldn’t be More

by Websterhalie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
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Mar 09, 2022 -

Sunset Ford responded

We are sorry to read that we fell short of your expectations. Sunset Ford is one of the fastest-growing Ford dealers in the region, making this kind of review unusual for us. Unfortunately, due to staffing shortages from COVID and the need to provide detailed maintenance records for the warranty company, this service took longer than expected. Your truck is slated to be finished this week, although we will continue to update you on any other issues should they arise. Thank you for your feedback and your time.

January 20, 2022

Really bad is the second time we had a recall and they not able to provide a vehicle over a month waiting end up charging us for a recall, because they had to charge the battery after we told them the veh More

by vrlarin
Recommend Dealer
No
Employees Worked With
Rachel
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January 11, 2022

The sale and all that was great. What we learned as we got free loaners for life and free oil changes. Is the goal of the service department is to xxxx you off so bad that you go somewhere else. Even on t More

by dlequip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept.
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Jan 11, 2022 -

Sunset Ford responded

We're very sorry to hear that we didn't meet expectations here. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? We appreciate your feedback and time.

December 27, 2021

Nice, professional service people. Service done in a reasonable time. Everything explained and all questions answered. More

by X1buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service person
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December 09, 2021

Always friendly and knowledgablabl help. Service deptment very great to explain work that was or needed to be down. More

by r_u_jaeger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seevice dept Rachel
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December 06, 2021

While it’s never fun to take your vehicle in for repairs, Scott made it painless and easy with open direct communication. More

by rjhogan1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
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December 03, 2021

Easy to make an appointment in a timely manner. Wonderful, quick and professional service! Predicted wait time is always on time as well! More

by jimmieshascholl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin and Scott
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December 03, 2021

Always helpful and flexible with our schedule, great coordination while the work was being done, no surprises, great integrity!! More

by smillar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy!!
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December 03, 2021

I had my tires rotated and they failed to make sure the tires were at the correct pressure. Also I was told my appointment would be one hour and it was over an hour and a half. More

by JHERCHOLD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember
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December 02, 2021

Service work is thorough and complete. Service Rep, Austin is very helpful and answered all our questions. More

by Telly Doak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin worked with us!
Report | Print
Dec 02, 2021 -

Sunset Ford responded

Telly, We appreciate your business, Austin and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

Dec 03, 2021 -

Telly Doak responded

Will definitely recommend Sunset Ford and your service department to our friends!

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