Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
481 Reviews of Sunset Ford - Service Center
Sort by
March 09, 2022
I bought my 2018 f-150 when it was brand new to sunsets lot. Had to go through an extensive inspection before we could take it home, and not even a year later the transmission goes out, which shouldn’t be lot. Had to go through an extensive inspection before we could take it home, and not even a year later the transmission goes out, which shouldn’t be an issue due to the lifetime warranty right? Wrong, my truck has been at sunset for 3 months now, their warranty company they are partnered with refuses to give details to anyone other than the dealership and they are trying their hardest not to pay, and sunset acts like it’s their first time dealing with a warranty company when their warranty is literally what they are known for. Honestly if I could give negative stars I would I am not pleased with their service whatsoever! More
by Websterhalie
Employees Worked With
Scott
January 20, 2022
Really bad is the second time we had a recall and they not able to provide a vehicle over a month waiting end up charging us for a recall, because they had to charge the battery after we told them the veh not able to provide a vehicle over a month waiting end up charging us for a recall, because they had to charge the battery after we told them the vehicle was parked over a month end up paying almost 200 dollars. Not happy with the customer service provide by Rachel at Sunset Ford in Sumner. No happy at all More
by vrlarin
Employees Worked With
Rachel
January 11, 2022
The sale and all that was great. What we learned as we got free loaners for life and free oil changes. Is the goal of the service department is to xxxx you off so bad that you go somewhere else. Even on t got free loaners for life and free oil changes. Is the goal of the service department is to xxxx you off so bad that you go somewhere else. Even on the warranty stuff if they don’t see it. They don’t fix it. I write this as I’m sitting at Fugate Ford having my truck service. Wow what a difference in attitude. More
by dlequip
Employees Worked With
Service dept.
Verified CustomerDecember 03, 2021
Easy to make an appointment in a timely manner. Wonderful, quick and professional service! Predicted wait time is always on time as well! Wonderful, quick and professional service! Predicted wait time is always on time as well! More
by jimmieshascholl
Employees Worked With
Austin and Scott
December 03, 2021
I had my tires rotated and they failed to make sure the tires were at the correct pressure. Also I was told my appointment would be one hour and it was over an hour and a half. tires were at the correct pressure. Also I was told my appointment would be one hour and it was over an hour and a half. More
by JHERCHOLD
Employees Worked With
I don’t remember
