Sunset Ford - Service Center

Horrible customer service. Booked appt online for oil change, detailing and loaner car. Get there and told “No. There is only enough time for oil change.” Showed email verification and still told there w change, detailing and loaner car. Get there and told “No. There is only enough time for oil change.” Showed email verification and still told there was no way it could’ve been booked online. receptionist was very short. Did not apologize and seemed like she does not like her job. Offered half detail and to return at another date for second half of detail. Declined this. Also, no loaner car either. very disappointed as this appt was booked way in advance. More

Cameron was probably the most interactive technician I’ve had since I’ve been with Sunset Ford. He made me feel like I wasn’t just coming through a revolving door of customers. had since I’ve been with Sunset Ford. He made me feel like I wasn’t just coming through a revolving door of customers. More

About to take a trip in truck, needed an oil change, 3 weeks out, found me a cancellation. In and out quickly, informative, friendly, checked for recalls- none. weeks out, found me a cancellation. In and out quickly, informative, friendly, checked for recalls- none. More

Prompt & friendly service. Knowledgeable staff. Communicated well. Service provided was done within the time estimated. Provided rental car for use while my vehicle was being serviced. Communicated well. Service provided was done within the time estimated. Provided rental car for use while my vehicle was being serviced. More

Been there for a couple oil changes, AC fitting replacement, and wheel replacement on my Shelby and they have taken great care of it each time it’s been in. Tammy has been a wonderful service advis replacement, and wheel replacement on my Shelby and they have taken great care of it each time it’s been in. Tammy has been a wonderful service advisor to work with. More

Great support by the entire service department to get my truck repaired and back on the road ASAP. I really appreciate how hard they worked to minimize the delays. truck repaired and back on the road ASAP. I really appreciate how hard they worked to minimize the delays. More

I dropped my truck off for a 13hr job and it took 2 months for the job to be completed. A loaner car wasn't offered and no one communicated with me the entire time. After the extended wait and spending months for the job to be completed. A loaner car wasn't offered and no one communicated with me the entire time. After the extended wait and spending $3400 I received the truck back dirty and missing the locking lug nut key for my wheels. More

Service was good but coffee service was terrible. First dealer ship I ever patronize that charged for coffee. Check in was great and service of our new vehicle was good. dealer ship I ever patronize that charged for coffee. Check in was great and service of our new vehicle was good. More

Customer service was great and I received a discount for my cabin air filter! The amount of time it took to finish the oil change, cabin air filter change and wiper change was AMAZING! my cabin air filter! The amount of time it took to finish the oil change, cabin air filter change and wiper change was AMAZING! More

I bought a car from this dealership many years ago and even though I don't own the car anymore I continue to have my cars service here. Great customer service. Cameron and Tammy were very professional an even though I don't own the car anymore I continue to have my cars service here. Great customer service. Cameron and Tammy were very professional and friendly at at today's visit. More