Sunset Ford - Service Center

The service is always good, employees are always friendly and helpful. The only negative comment I’ve is when leaving a voicemail they don’t always get back you. and helpful. The only negative comment I’ve is when leaving a voicemail they don’t always get back you. More

The issues I have with my vehicle never gets repaired when I bring my it in if they won’t properly diagnose my vehicle. why waste my time of making my vehicle sit until the end of the day. Also having to when I bring my it in if they won’t properly diagnose my vehicle. why waste my time of making my vehicle sit until the end of the day. Also having to wait 1 month for a simple appointment is crazy. More

The cost for chip protect is in the extreme since it is just a simple wrap but only covers very small sections of the vehicle. You could pay similar price at a wrap shop get a nice design and cover the who just a simple wrap but only covers very small sections of the vehicle. You could pay similar price at a wrap shop get a nice design and cover the whole front end and cab. More

Our first service was easy and quick. We did have to wait 3 weeks for an appointment, but that was because of the time of year. Very pleased with the appointment 3 weeks for an appointment, but that was because of the time of year. Very pleased with the appointment More

There was a snafu on the schedule date. I came in and they said I was 3 weeks early, but they still got me in. they said I was 3 weeks early, but they still got me in. More

Polite amazing employees. I haven't always had good service from this dealership's manager. But the service team and agents are a joy to work with. service from this dealership's manager. But the service team and agents are a joy to work with. More

I enjoy having Sunset Ford service my vehicle, knowing that they do such a good job. I have never been disappointed with them. Sunset Ford best dealership ever. that they do such a good job. I have never been disappointed with them. Sunset Ford best dealership ever. More

Called to schedule an appointment to bring my F-150 in for a “no start no crank” problem. I was scheduled for august 11th I had it towed in on the 24th of July and by the 28th of July I got a call saying for a “no start no crank” problem. I was scheduled for august 11th I had it towed in on the 24th of July and by the 28th of July I got a call saying my truck was done and ready to pick up. Thank you to everyone for the prompt service!!! More

Horrible customer service. Booked appt online for oil change, detailing and loaner car. Get there and told “No. There is only enough time for oil change.” Showed email verification and still told there w change, detailing and loaner car. Get there and told “No. There is only enough time for oil change.” Showed email verification and still told there was no way it could’ve been booked online. receptionist was very short. Did not apologize and seemed like she does not like her job. Offered half detail and to return at another date for second half of detail. Declined this. Also, no loaner car either. very disappointed as this appt was booked way in advance. More