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Sunset Ford - Service Center

Sumner, WA

3.9
481 Reviews

481 Reviews of Sunset Ford - Service Center

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August 27, 2021

Had service on truck had to turn around and come back because original problem not fixed had to return within a month because a/c doing same thing will no longer go to Sunset Ford More

by scottboring60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob
Sep 13, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us and we would love to settle this issue as soon as possible.

August 26, 2021

I tried to have my door locks fixed 3 months ago by scheduling the work to be done with an oil change. I was promptly told that the technician that did that work did not work weekends. This was on a More

by oneofakind
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ford technicians
Aug 27, 2021 -

Sunset Ford responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and we're truly sorry that your recent experience has been less than satisfactory. Please reach out to us at wecare@sunsetautofamily.com with your contact information so we can discuss this matter in more detail and see what we can do to turn this around for you. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

August 22, 2021

Scott is awesome - he takes care of his customers. I’ve had a couple issues with my F-350 and Sunset had my back. David, the GM made sure I was taken care of and genuinely wants to be sure I am 100% confid More

by Mike B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott, David
Aug 23, 2021 -

Sunset Ford responded

Thank you so much, Mike, for your excellent review! We are so glad that Scott and our GM had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

August 21, 2021

Cameron was kind and professional. Oil change and tires rotation. Service was completed in less than an hour. Only concern was that nobody in the sales room was wearing a mask. More

by lvlavendar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Aug 23, 2021 -

Sunset Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Ford, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

August 21, 2021

Knowledgeable, friendly, fast, very confident, and very personable service from Sunset Ford in Sumner Washington. I recommend buying a new truck or car and having it serviced here over all other dealership More

by KEITHHAYDEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Aug 23, 2021 -

Sunset Ford responded

Thank you, Keith! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

August 20, 2021

Sunset Ford Service is thorough and Customer focused.It Sunset Ford Service is thorough and Customer focused. It is helpful if the names of the technicians are entered on the receipt. Covid shield impac More

by karenekrem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Aug 23, 2021 -

Sunset Ford responded

We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

August 20, 2021

Service rep was courteous and friendly. The work appears satisfactory and complete. I am disappointed with the lead time to get a service appointment. I was normally able to pull in just about any day and More

by Wilburmike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curt
Aug 23, 2021 -

Sunset Ford responded

We apologize for the long wait time to schedule an appointment. We are hoping that this will improve soon! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

August 19, 2021

Customer service requires you to communicate with customers. No call, no email and dropping off vehicle they act like they your not even there, disappointing More

by patrick.nation
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Sep 05, 2021 -

Sunset Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please email us at wecare@sunsetautofamily.com with your contact information. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please email us at wecare@sunsetautofamily.com

August 18, 2021

Everything was pretty good, other than I asked about the status of my battery, since any last oil change the battery checked as poor. I called then and was told the car probably just needs to be driven,, Ev More

by SHERRYOBENCHAIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
August 18, 2021

Service marked they checked my tire pressure but when I checked the car computer there was no change in tire pressure from pre appointment sad More

by BILLI.TOWNSEND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
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