Sunset Ford - Service Center

I tried to have my door locks fixed 3 months ago by scheduling the work to be done with an oil change. I was promptly told that the technician that did that work did not work weekends. This was on a scheduling the work to be done with an oil change. I was promptly told that the technician that did that work did not work weekends. This was on a Saturday as it was easiest for me. Mind you that I live an hour and a half away from the dealership. OK For my next oil change...I again scheduled the work to be done on the freezing issue with my door locks. Now it's Friday as I took a day off of work to make sure there was a technician available to work on my doors. I want them fixed before the next winter season rolls around and I'm stuck outside my truck because the doors are frozen! This time I'm told that they can not work on the doors unless they are actually frozen at the time I show up. I asked the Service member there how I was supposed to get in a truck at 6am with frozen door locks and drive it to them so they could see the problem! She had no answer other than that was policy. I assured her that Ford already knew about the problem and it should just be fixed. No dice! THE VERY NEXT DAY I GET AN OFFICIAL LETTER IN THE MAIL FROM FORD MOTOR COMPANY TELLING ME THEY ARE AWARE OF A PROBLEM WITH DOOR LOCKS FREEZING AND I CAN HAVE THEM REPLACED AT ANY FORD DEALERSHIP AT ANY TIME! Now I have to schedule another service to get done what should have been done months ago! My 1st problem is, why doesn't someone tell me I need to book on a specific day for a technician when I book a full month in advance. Secondly, if they're going to give me the run around and not do the work, then again...I book a month in advance, tell me so I don't have to miss time from work. There were some other issues with my last visit. 1st of all, Dawn, the Customer Service Rep is just doing her job. It's not her fault all this stuff failed. But I had some aftermarket items put on my truck. The paperwork at the end of the day said the items did not fit correctly. That's because you're supposed to take off the original items! Not place the aftermarket items over them! Then I asked them to look at lights that had not worked for over a year. For some reason that I still don't understand, they are now working. But do I really need to be charged $170 to be told that! In the past, I have had other aftermarket items added and Sunset did a fantastic job with all the other stuff. Usually the service is good. More

Scott is awesome - he takes care of his customers. I’ve had a couple issues with my F-350 and Sunset had my back. David, the GM made sure I was taken care of and genuinely wants to be sure I am 100% confid had a couple issues with my F-350 and Sunset had my back. David, the GM made sure I was taken care of and genuinely wants to be sure I am 100% confident in my truck and happy with my choice to be a Sunset Ford customer. More

Cameron was kind and professional. Oil change and tires rotation. Service was completed in less than an hour. Only concern was that nobody in the sales room was wearing a mask. rotation. Service was completed in less than an hour. Only concern was that nobody in the sales room was wearing a mask. More

Knowledgeable, friendly, fast, very confident, and very personable service from Sunset Ford in Sumner Washington. I recommend buying a new truck or car and having it serviced here over all other dealership personable service from Sunset Ford in Sumner Washington. I recommend buying a new truck or car and having it serviced here over all other dealerships because the place is just totally awesome! More

Sunset Ford Service is thorough and Customer focused.It Sunset Ford Service is thorough and Customer focused. It is helpful if the names of the technicians are entered on the receipt. Covid shield impac Sunset Ford Service is thorough and Customer focused. It is helpful if the names of the technicians are entered on the receipt. Covid shield impacted communication. The requirement to have a minimum words in the comments generally results in my not giving feedback. More

Service rep was courteous and friendly. The work appears satisfactory and complete. I am disappointed with the lead time to get a service appointment. I was normally able to pull in just about any day and satisfactory and complete. I am disappointed with the lead time to get a service appointment. I was normally able to pull in just about any day and get an oil change in a couple of hours. Now it takes 2 weeks to get an appointment. Very frustrating. More

Customer service requires you to communicate with customers. No call, no email and dropping off vehicle they act like they your not even there, disappointing customers. No call, no email and dropping off vehicle they act like they your not even there, disappointing More

Efficient service that was one time. There was good follow up on the status of the work. The complimentary shuttle is a great plus and allowed me to use Sunset. follow up on the status of the work. The complimentary shuttle is a great plus and allowed me to use Sunset. More