Sunset Ford - Service Center

At least for the vehicle service department, the emphasis on customer service is strong, but the implementation falls short unfortunately. Too many interactions involving poor record keeping and communicati on customer service is strong, but the implementation falls short unfortunately. Too many interactions involving poor record keeping and communication. Also why have an early morning appointment if it takes till the end of the day just to look at the vehicle? You can auto wrap "reliable" on a car with no gas and it still won't get you where you need to go. More

Their communication to us as customers was very poor. We had to call them to find out the status of our repair, instead of the other way around. They need to be honest with us. If they are low staffed, or p had to call them to find out the status of our repair, instead of the other way around. They need to be honest with us. If they are low staffed, or parts may take a while to get in, tell us up front so we're prepared for a longer repair time. COMMUNICATE !! Don't leave us hanging. More

This dealer is very unsafe. The person waiting needed a lesson on proper mask wearing. In the waiting area my wife and me were the only ones wearing a face mask. The entire sales area was mask less. Not on lesson on proper mask wearing. In the waiting area my wife and me were the only ones wearing a face mask. The entire sales area was mask less. Not one member of the staff wore a mask and not one customer was asked to put on a mask. It’s this kind of approach to precautions that makes pierce county a hotspot for COVID-19. I already posted these comments to Facebook. More

Total failure. Lack of communication, as multiple messages left were not returned. I had to drive to the dealership to get status. The service center said they were held for parts, but when I asked w messages left were not returned. I had to drive to the dealership to get status. The service center said they were held for parts, but when I asked when they would come in, they were found to be in-stock. Upon arriving I discovered the truck was in the parking lot not being worked due to lack of knowledge on these in-stock parts and because a technician was out. All of this after 10 days in service and after waiting 3 weeks for my scheduled appointment. This jeopardized a planned family vacation over the weekend. When requested, I was told there were no courtesy vehicles available and I was told if I took the truck off the lot even for only a long weekend, I would "go to the end of the line" and not get service until Sep 23d due to policy. I remarked that I have been a good customer and had been very patient, but this further delay / policy was absurd. I then terminated the service work and left with the truck. I have previously recommended Sunset to my childrens' families but will not again until this incident is resolved. More

Sunset Ford does quality work. My last visit I had a long list of issues I wanted addressed. They had my truck for a day and a half and managed to get to all of my concerns except one. I asked about the fro list of issues I wanted addressed. They had my truck for a day and a half and managed to get to all of my concerns except one. I asked about the front end vibrating and had it been addressed. But the response was, it did not get on their list of items to be looked at. I did not press the issue, but I now have to take the truck somewhere where they are not too busy to miss the items that I ask to be looked at. More

If I could rate 0 starts I would. Never getting my car diagnostic here again! Korum Ford is way more professional! The guy who handed my car over was so unprofessional and the technicians that worked on m diagnostic here again! Korum Ford is way more professional! The guy who handed my car over was so unprofessional and the technicians that worked on my car left it in un drivable condition when I personally drove in my car and I had to get it towed out of there to go to korum instead. More

Had service on truck had to turn around and come back because original problem not fixed had to return within a month because a/c doing same thing will no longer go to Sunset Ford because original problem not fixed had to return within a month because a/c doing same thing will no longer go to Sunset Ford More

I brought my Escape in for the oil change. I also had a problem in the past with the Wrench showing up on display screen. I have mentioned it to the service manager, but they had no one available to diag problem in the past with the Wrench showing up on display screen. I have mentioned it to the service manager, but they had no one available to diagnose the problem. They were going to set up an appointment, but I decided it is to far so I will make arrangements with a closer dealer. Other wise I think they do good work. More

Good experience in purchase and thankful for good service department with free oil changes for life. Powertrain warranty saved us lots when torque converter had to be replaced. department with free oil changes for life. Powertrain warranty saved us lots when torque converter had to be replaced. More

Everything went great! Scott got the vehicle in and out after completing the recall. Quick and easy, Great communication and no problems at all. Thanks! after completing the recall. Quick and easy, Great communication and no problems at all. Thanks! More