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Sunset Ford - Service Center

Sumner, WA

3.8
480 Reviews

480 Reviews of Sunset Ford - Service Center

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September 10, 2021

Very friendly staff and efficient I would and will recommend my family and friends to go down to sunset Ford for all their vehicle needs More

by BIGFRANKSR1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 10, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your kind comments with our team, and we look forward to working with you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 09, 2021

Had major repairs needed to my vehicle. The service team was on top of keeping me posted on progress and the work they completed was quality! More

by Review
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't Recall
Sep 09, 2021 -

Sunset Ford responded

Thank you so much for the 5 star review. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 09, 2021

It’s always a pleasure taking my truck to Sunset Ford. Great service and professional staff. My only complaint would be how far out it takes to get an appointment due to large volume of customers. Only More

by ADAM.T.RODGERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms. Rogers
Sep 09, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 04, 2021

I can bring my vehicle in and know it will be well taken care of. Prompt and friendly customer service is well appreciated. Always a pleasure. More

by JEFF@WHIT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 07, 2021 -

Sunset Ford responded

Thank you so much for your excellent review, Jeff! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience here at Sunset Ford to be prompt and friendly. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 03, 2021

My car was not done and no one called to let me know. When I showed up that night I was told the recall was not even started. More

by BOLDINGS1965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dawn
Sep 20, 2021 -

Sunset Ford responded

Providing a positive service experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Please email us at wecare@sunsetautofamily.com

Sep 20, 2021 -

BOLDINGS1965 responded

My car was taken in for a recall on the passerager side air bag and the heater was sometimes running cold last winter. The service person called about 12:30 ish and left a message I called her back within 2 minutes. I did not hear anything else. So after work I want to pickup my car, and was told that the repair person stoped working on it because he could not get the heater to stop working. No worked on the recall. The loaner car I was using was to big for my parking space at home, so I had no place to park it. So I asked for my car back. My email is boldings1965@comcast.net. My phone number 253 347 1596

September 03, 2021

I came to these guys frustrated with having gone to another dealership and leaving with no fix or answer to the problem. Sunset diagnosis the problem and fixed it in a reasonable amount of time. The se More

by unruhkim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hummel
Sep 03, 2021 -

Sunset Ford responded

Thank you for your review and kind words for Scott! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 02, 2021

Great service and quick work! They were very responsive with my service needs - I’ll be back for sure as they offer great customer service More

by JEFFTPWD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 02, 2021 -

Sunset Ford responded

Jeff, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Ford, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 02, 2021

An emissions recall was performed on my truck causing repairs $1700 to replace both NoX sensors. This should be covered under the recall but service just punted and made me fight with Ford instead. More

by sheri0616
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
Sep 19, 2021 -

Sunset Ford responded

Sheri, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please email us at wecare@sunsetautofamily.com

September 01, 2021

I had a complicated emissions issue that was diagnosed correctly and the repairs made as fast as possible. Great experience, I would recommend them to anyone. More

by DAVED888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany and Bob
Sep 02, 2021 -

Sunset Ford responded

Thank you, Dave, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 01, 2021

I was offered a curtsy ride home . I was keep informed through the process. My car was diagnosed and repaired ahead of schedule. Thank you More

by Melissa Cossey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
Sep 02, 2021 -

Sunset Ford responded

Thank you so much for your kind words, Melissa, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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