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Sunset Ford - Service Center

Sumner, WA

3.9
481 Reviews

481 Reviews of Sunset Ford - Service Center

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September 15, 2021

Keep me informed with every step with the service I had. Thank you! Keep up the good work! More

by stevennicaise65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure name. It was a drop off and pick up after hours.
Sep 15, 2021 -

Sunset Ford responded

Steven, Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 15, 2021

Tammy was easy to work with. Called to make sure we got everything. Called when service was done. More

by KCHESS526
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Sep 15, 2021 -

Sunset Ford responded

We appreciate your business, Tammy and our team look forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 14, 2021

Dealership itself is not bad service department charges way too much and has trouble communicating. More

by APRIL.BARONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No I will not
Sep 14, 2021 -

Sunset Ford responded

April, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 14, 2021

Everything went smoothly from start to finish. Workers were polite and clear as to when I could expect my truck being finished More

by KTBJSROKA5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I’m not sure
Sep 14, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 12, 2021

I gave u 5 stars cuz u guys treat us GREAT! But if I was to complain I had to wait in line until 10am for a 9:30am appointment that I was early too.. I feel like if u have an appointment u shud have sum typ More

by KEITH_SMITH2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Sep 12, 2021 -

Sunset Ford responded

Thank you for your feedback, Keith! We appreciate your patience and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 12, 2021

It was a very good experience. The only down side to the service was that it took literally from opening to closing. I was not aware that it would take all day. More

by Matt.lewis2206
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Sep 12, 2021 -

Sunset Ford responded

Thank you for sharing your review, Matt! We are so glad that we had the opportunity to work with you, and while are thrilled that you found your experience with us to be a positive one at Sunset Ford, we do apologize for the longer than expected wait time. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 12, 2021

Great customer service. We were welcomed and assisted quickly, received helpful communication and information and our car repair was completed skillfully. Very satisfied with the quality and fair pricing More

by familyvesey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donny (helped with drop off) Scott Hummel (service) and the service cashier (sorry I can’t remember her name) All were awesome!
Sep 12, 2021 -

Sunset Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 11, 2021

The quick response to my service was really appreciated! The old battery in my car had a dead cell so they put in a new battery, tested everything, and now it runs as it should. Thank you! More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna, Scott
Sep 11, 2021 -

Sunset Ford responded

Thank you for your review, Linda, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We look forward to seeing you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 11, 2021

It took a little longer than normal due to COVID but the service was excellent. They completed everything I requedted. Thank you for servicing my vehicle for over 20 years. More

by STEVENGILBERT5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 12, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience, Steven! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 11, 2021

Customer service was good. Friendly. Kept my truck all day but problem not fixed. Have to make another appt hopefully not 2 months out this time. More

by Mvr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Sep 11, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're sorry to hear that you weren't fully satisfied with the work performed. Please don't hesitate to reach out to us directly to discuss how we can rectify the issue. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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