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Sunset Ford - Service Center

Sumner, WA

3.8
480 Reviews
Call Service Center (253) 826-7383

480 Reviews of Sunset Ford - Service Center

Sort by
September 21, 2021

Although it is a distance from where I live, it is worth it when all my oil changes are free, time and product, an unheard of perk for customers at many other dealerships! More

by CEBRUDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Sep 22, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 21, 2021

They are very friendly. Work was done within time frame given to me. Followed covid precautions, Felt safe going there. More

by mgitt444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamy
Report | Print
Sep 22, 2021 -

Sunset Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Ford, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 20, 2021

Slow, rude, and never ending marketing calls. Would not recommend or buy from again. Poor. More

by RWATLON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
You figure it out.
Report | Print
Oct 07, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? In particular, we're interested to hear about the never-ending marketing calls, as we're not currently clear where those might be coming from. Your feedback is important to us. Please email us at wecare@sunsetautofamily.com

September 18, 2021

Waited for an oil change. The work was completed very fast and the staff very friendly. More

by RPEARCE654
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Rogers
Report | Print
Sep 19, 2021 -

Sunset Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 18, 2021

Friendly, responsive, informed and patiently over several my needs. He Scott and bob all amazing to work with More

by MKLIFMAN7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jr, scott
Report | Print
Sep 19, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 17, 2021

Job well done for what i needed .service was done in a Job well done for what i needed . service was done in a very timely manner More

by Pcrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Rogers
Report | Print
Sep 17, 2021 -

Sunset Ford responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 17, 2021

I was told I needed a service for my 1999 expedition when this service was preformed already and the service tech didn’t look at the notes of the prior service. If I hand not said something I would have rep More

by STACY16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Sep 17, 2021 -

Sunset Ford responded

Stacy, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 16, 2021

Work got done. Easier communication would be great. Also clearer communication. Over all I have all my vehicles service there More

by CAVINVERN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
Report | Print
Sep 17, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dawn and our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 15, 2021

Excellent service and communication. Scott H. was very professional and him and his team were able to get my vehicle looked at and repaired sooner than expected. More

by Charles W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hummel
Report | Print
Sep 15, 2021 -

Sunset Ford responded

Charles, Thanks for sharing your thoughts about your experience working with Scott here at Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 15, 2021

Keep me informed with every step with the service I had. Thank you! Keep up the good work! More

by stevennicaise65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure name. It was a drop off and pick up after hours.
Report | Print
Sep 15, 2021 -

Sunset Ford responded

Steven, Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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