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Sunset Ford - Service Center

Sumner, WA

3.9
481 Reviews
Call Service Center (253) 826-7383

481 Reviews of Sunset Ford - Service Center

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October 03, 2021

Came back for a second chance but still customer service is at the bottom for this whole dealership. More

by Jeff Omaits
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Oct 20, 2021 -

Sunset Ford responded

Thank you, Jeff, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please email us at wecare@sunsetautofamily.com

Oct 20, 2021 -

Jeff Omaits responded

You are always welcome to reach out. Customer service you could say is a passion of mine and I'm always open to help.

October 03, 2021

Greasy figure prints all over my steering wheel, and console. While my service was done properly, the way they left my vehicle was absolutely unacceptable. More

by jonislitzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Idk
Report | Print
Oct 20, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

October 01, 2021

Poor customer service maintenance department very rude very argumentative unprofessional some what bullying would not recommend tammy and scott More

by GUSVILLEGAS275
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tammy scott
Report | Print
Oct 20, 2021 -

Sunset Ford responded

We're sorry to hear, Agustin, that your visit didn't meet the high standards that guests have come to expect from our dealership. Thank you for providing your contact information and someone from our management team will be in touch with you soon. We'd love to get to the bottom of this and turn things around for you. Please email us at wecare@sunsetautofamily.com

Oct 20, 2021 -

GUSVILLEGAS275 responded

Let just forget about it maybe next experience will be better if not then we can move forward i appreciate your response to the issue thank you

October 01, 2021

The service manager was kind and efficient when it came to servicing my Ford vehicle More

by kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Oct 03, 2021 -

Sunset Ford responded

Thank you so much, Kelly, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 01, 2021

Great service,, I’ll always recommended to my friends and coworkers,, they always on schedule More

by ROGELIOEDGAR1982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Oct 03, 2021 -

Sunset Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 30, 2021

Sunset Ford did a great job with my recent oil change! Very quick work and friendly service. More

by DEAN1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor- a dude. Can’t remember his name
Report | Print
Sep 30, 2021 -

Sunset Ford responded

Dean, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 30, 2021

I had to get my brand new car repaired through insurance from hitting a deer and Scott Hummel made it a fast, stress-free process. He made sure to communicate with me throughout the whole thing and was very More

by MINNIEFRETZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hummel
Report | Print
Sep 30, 2021 -

Sunset Ford responded

Minnie, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Sunset Ford, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 30, 2021

Great service! In and done without a hitch. Thanks again Great service! In and done without a hitch. Thanks again Tammy and Bob for the great care. More

by Lori
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy, Bob
Report | Print
Oct 03, 2021 -

Sunset Ford responded

Thank you, Lori! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

Oct 04, 2021 -

Lori responded

Great Service! Thanks again Tammy and Bob for taking such good care of me!

September 29, 2021

Overall satisfied with my service, however the staff felt very intimidating and unwelcoming to brand new customers during check-in and when handling paperwork. More

by Natalie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can't remember either names
Report | Print
Oct 16, 2021 -

Sunset Ford responded

Natalie, We're terribly sorry to hear we came off as intimidating, customer satisfaction is our number one priority and it's hard to deliver that when our customers are uncomfortable. At your convenience, please send any unsatisfactory details of your visit to wecare@sunsetautofamily.com and we will do what we can to foster a more welcoming environment in the future. Thank you very much for your feedback and your time. Please email us at wecare@sunsetautofamily.com

September 28, 2021

Took care of 2 recalls, did repairs as well as lube and oil. Kept me informed the entire time. Good Serrvice More

by dma2316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn, did not know the others
Report | Print
Sep 28, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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