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Sunset Ford - Service Center

Sumner, WA

3.8
480 Reviews
Call Service Center (253) 826-7383

480 Reviews of Sunset Ford - Service Center

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October 07, 2021

I had a car emergency because the oil leaked out of my car. Sunset Ford, without hesitation, replaced the oil plug and sent me on the road again! They actually saved me from what could have been a major d More

by kaabernathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby
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Oct 07, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 07, 2021

Completely satisfied. Dawn kept me updated on work and cost. Much appreciated. I will return More

by Beth Chapin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
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Oct 07, 2021 -

Sunset Ford responded

Beth, It's great to hear that Dawn was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 07, 2021

When I bought this car new, I also bought an extended warranty that I was told covered the car bumper to bumper. When I tried to use it for a piece of trim that was comming loose they told me it wasn't More

by mgitt444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamy
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October 07, 2021

No update for repairing process. Bad communication. No responsibility for damages during repairing process. It was very unhappy experience More

by johnseong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No info
Report | Print
Oct 24, 2021 -

Sunset Ford responded

John, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please email us at wecare@sunsetautofamily.com

October 05, 2021

Came in with check engine light on left with check engine light still on, was told they don't know why it's on More

by kagedoutlaw13
Recommend Dealer
No
Employees Worked With
Called Bob Hogan
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Oct 22, 2021 -

Sunset Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please email us at wecare@sunsetautofamily.com

October 05, 2021

They were efficient & professional. Customer service was excellent. Very happy with the service. Good job More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
Report | Print
Oct 05, 2021 -

Sunset Ford responded

Thank you, Susan, for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 04, 2021

Only dealt with service department, but every thing went good. The car works fine. Thankyou. More

by Rcrainwater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
Oct 04, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience working with our service department here at Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 03, 2021

I like this dealership, however I wish the service people did a little better job. More

by M24047
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
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Oct 04, 2021 -

Sunset Ford responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. Thank you again for your input, and we hope to hear from you soon. You may reach out to us at your convenience at wecare@sunsetautofamily.com. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 03, 2021

Tammy and Jordan are great awesome customer service fast easy love coming here to get my vehicles serviced More

by BLACK_DONNIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy and jordan
Report | Print
Oct 04, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tammy and Jordan here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

October 03, 2021

Came back for a second chance but still customer service is at the bottom for this whole dealership. More

by Jeff Omaits
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Oct 20, 2021 -

Sunset Ford responded

Thank you, Jeff, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please email us at wecare@sunsetautofamily.com

Oct 20, 2021 -

Jeff Omaits responded

You are always welcome to reach out. Customer service you could say is a passion of mine and I'm always open to help.

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