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Sunset Ford - Service Center

St. Louis, MO

4.4
1,760 Reviews

1,760 Reviews of Sunset Ford - Service Center

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January 18, 2024

Sunset Ford's service department took care of our first oil change on our 2023 Escape efficiently. More

by joankorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Sowards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Sunset Ford responded

Thank you so much for the great review! Our team appreciates your business and hopes to see you again!

January 18, 2024

Although, I was happy that Chelsea got my car in to be serviced however, I don't really believe that the car was serviced as it should have been. My car was in there two weeks ago, and when the temps wen More

by RHOOK20047
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Pontious
Jan 18, 2024 -

Sunset Ford responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss further, you are welcome to reach out to me. - Justin Heutel, Fixed Operations Manager. 314-467-1101 or jtheutel@sunsetford.com

January 18, 2024

Schedule my service for the 70,000 miles oil change on my truck, with my Service Advisor Brett. Arrived, pulled in as soon as the doors were open. Brett and the service guys took care of it. Was out less tha More

by MLR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! Our team truly enjoyed working with you, and we wish you all the best. See you next time!

January 17, 2024

Jordan was awesome and made us aware of all additional services offered. Thank you for your outstanding customer service More

by CHEEZHEAD2673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Sunset Ford responded

We appreciate your business and kind words. Our team is here for any future needs, and we hope to work with you again!

January 17, 2024

Friendly and know their stuff Prices are a bit on the high side. Booking lead time OK. More

by Tgbree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Sunset Ford responded

Thank you for the review and feedback! Our team hopes to work with you again!

January 17, 2024

Sunset Ford is an Amazing dealer. We recently had an oil leak on our Escape. Mike Sowards took great care of us. We trust them and wouldn’t go anywhere else for service. More

by Drummerdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Sowards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Sensmeyer, Doug Fitzgerald
Jan 18, 2024 -

Sunset Ford responded

Thank you so much for the wonderful review and your business. Our team hopes to work with you again!

January 17, 2024

Morgan was terrific and my repairs were completed sooner than I expected. I could not be happier. More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Boyd-Keys
Jan 18, 2024 -

Sunset Ford responded

Thank you for the outstanding review! Our team appreciates your business and hopes to work with you again!

January 17, 2024

Always accommodating everyone cares about us the customer it's a great place to get your vehicle services and feel comfortable that your being taken care of!! More

by DOUGSUCHER58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Early
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim McConnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Polston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelo Galasso, Doug Fitzgerald
Jan 18, 2024 -

Sunset Ford responded

Thank you so much! Our team always enjoys working with you, and we're here for any future needs. See you next time!

January 17, 2024

Brett Mathis in the service department is the best, most friendly person in my experience in your service department! More

by Kingfish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Sunset Ford responded

We appreciate the outstanding review! Our team is here for any future needs and we hope to work with you again!

January 17, 2024

Morgan is a great service advisor, she was so busy when I brought my car in but she still greeted me with a smile and made sure to get me on my way quickly More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Boyd-Keys, Memphis Brewington
Jan 18, 2024 -

Sunset Ford responded

Thank you so much, Brenda! We enjoyed working with you, and our team is here for any future needs.

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