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Sunset Ford - Service Center

St. Louis, MO

4.5
1,751 Reviews

1,751 Reviews of Sunset Ford - Service Center

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January 17, 2024

Service dept seems to be fairly organized with good customer service. Only complaint is being on a waiting list to get moonroof repaired with no call back for 6 months. Sales side far less organized More

by JMCLARK102000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Burton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Sowards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. - Pete Heutel, 314-467-1102

January 17, 2024

Brett Mathis in the service department is the best, most friendly person in my experience in your service department! More

by Kingfish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Sunset Ford responded

We appreciate the outstanding review! Our team is here for any future needs and we hope to work with you again!

January 17, 2024

Great place to do business with. I bought my car from another dealer since in 2020 no one had cars. But, I come to Sunset for all service. More

by DWEHLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rental person.
Jan 18, 2024 -

Sunset Ford responded

Thank you for the great review and your business. We always enjoy working with you and will see you next time!

January 17, 2024

Morgan is a great service advisor, she was so busy when I brought my car in but she still greeted me with a smile and made sure to get me on my way quickly More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Memphis Brewington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Boyd-Keys
Jan 18, 2024 -

Sunset Ford responded

Thank you so much, Brenda! We enjoyed working with you, and our team is here for any future needs.

January 17, 2024

Jordan was awesome and made us aware of all additional services offered. Thank you for your outstanding customer service More

by CHEEZHEAD2673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Sunset Ford responded

We appreciate your business and kind words. Our team is here for any future needs, and we hope to work with you again!

January 17, 2024

Friendly and know their stuff Prices are a bit on the high side. Booking lead time OK. More

by Tgbree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Sunset Ford responded

Thank you for the review and feedback! Our team hopes to work with you again!

January 17, 2024

Sunset has serviced my Escape since I bought it. They let me know if something needs taken care of. I appreciate that. More

by LAV6521
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Boyd-Keys
Jan 18, 2024 -

Sunset Ford responded

Thank you so much for sharing! Working with you is always a pleasure; we will see you next time!

January 12, 2024

The service dept is very poor, just asking for air in my tires seems to be a chore More

by UNITEDMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leah Hummell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Sunset Ford responded

We are sorry that you were dissatisfied with your experience. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101 or jtheutel@sunsetford.com

January 07, 2024

The service was perfect great job super fast service great price and value A** perfection More

by Ginger55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Garcia
Jan 08, 2024 -

Sunset Ford responded

We appreciate the outstanding review and your business! Our team is here for any future needs, and we hope to work with you again!

January 07, 2024

The dealer was great! Only negative if I had to say was the fact that the service writer was new, and knew nothing about the service on motorhome's. The service manager, J More

by Aisper1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssia Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer, Service Director
Jan 08, 2024 -

Sunset Ford responded

Thank you for taking the time to share your experience with us. We are so happy to hear that our team took care of you, and we are here for any future needs!

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