Sunset Ford - Service Center

Sunset has serviced my Escape since I bought it. They let me know if something needs taken care of. I appreciate that. They let me know if something needs taken care of. I appreciate that. More

The service dept is very poor, just asking for air in my tires seems to be a chore tires seems to be a chore More

The service was perfect great job super fast service great price and value A** perfection great price and value A** perfection More

The dealer was great! Only negative if I had to say was the fact that the service writer was new, and knew nothing about the service on motorhome's. The service manager, J Only negative if I had to say was the fact that the service writer was new, and knew nothing about the service on motorhome's. The service manager, Jennifer, called me to follow-up and generally cared about her service department and I, for on, appreciate that! Sunset Ford has all my Ford business! More

Everything was done in a efficient way. All things were on time. I was very pleased! All things were on time. I was very pleased! More

The staff was very courteous and knowledgeable, and did everything that they could to help us out everything that they could to help us out More

Nice dealership. Spotless. Prompt service and attention. I’ll be back and will also be buying a new ford in 2024 Spotless. Prompt service and attention. I’ll be back and will also be buying a new ford in 2024 More

A very Pleasant person to work with at the dealership. Go back there any time Go back there any time More

Helpful employee. Made my experience enjoyable. Was checked in within a timely period. Gave me options on picking up my car. Made my experience enjoyable. Was checked in within a timely period. Gave me options on picking up my car. More

Worst service department yet! Had to make an appointment 3 weeks in advance for an oil change. Made the earliest I could schedule (8:30). Tried to call numerous times between 2:30 Had to make an appointment 3 weeks in advance for an oil change. Made the earliest I could schedule (8:30). Tried to call numerous times between 2:30 and 3 P.M. but no answer. Left a call back number. Waited 30 minutes and no call back. Finally had my wife drive me to the dealership to check on the status. The service adviser told me that there were 2 vehicles ahead of mine. What is the point of making an 8:30 appointment 3 weeks in advance just to find out my car has been sitting for over 6 hours without being addressed. Sadly I have purchased all but one of my new cars from Sunset over the past 30 years and up until now have been pleased with the dealership. This experience has left me soured on Sunset Ford! More