Sunset Ford - Service Center

Morgan was very nice and polite but I had a question about my 2017 Ford escape and she has not gotten back to me. about my 2017 Ford escape and she has not gotten back to me. More

The five star rating that I gave you was for your mobile service unit. The gentleman came to my house to repair. My truck were very polite. Have a great personality and knew exactly what to do within an hou service unit. The gentleman came to my house to repair. My truck were very polite. Have a great personality and knew exactly what to do within an hour. They had the work completely done. I give this rating to the mobile service because I’ve been trying to get into your service department for a year. I received a safety call notice at the end of 2022. I got a hold of your service department to make an appointment and the parts for the repair were not in. I was told they would call when they came in which never happened. In July 2023 I called to find out about the parts and they said that they had them in stock. So I made another appointment which they said had to be in January 4 of 2024 or I could take the vehicle someplace else and have the work done. I waited to January 4 and brought my vehicle in. I left it with your service department to have it worked on eight hours later I was told that they couldn’t get to it. I would have to leave it overnight to have the work done. I came in to find out what the problem was , it seems that your service writer decided to put other people in front of me and I had to wait which was not satisfactory. I feel that the way you run your service department needs to be corrected the mobile service unit that was sent out to my house after I complain about your service department Did an excellent job. I am more than happy with your mobile service unit not I repeat not your service department. Again the rating I give you is for your mobile service unit not your service department. Thank you. More

Everything was great great great great great great great great great great great great great. great great great great great great. More

Bad bad they don't stand behind their products which they know they're fully they don't want to help you out at all know they're fully they don't want to help you out at all More

I had an unbelievably great experience working with Sunset Ford and I would recommend them to everyone! Sunset Ford and I would recommend them to everyone! More

Sunset Ford's service department took care of our first oil change on our 2023 Escape efficiently. oil change on our 2023 Escape efficiently. More

Although, I was happy that Chelsea got my car in to be serviced however, I don't really believe that the car was serviced as it should have been. My car was in there two weeks ago, and when the temps wen serviced however, I don't really believe that the car was serviced as it should have been. My car was in there two weeks ago, and when the temps went done, all 4 tires are down to 26 psi. I find this suspicious. Also, there was no windshield fluid in my car. I was also not provided the rating of the service sheet that shows the condition of the various car parts as I always get when I get this service. So I am not as pleased with the service department as I have been in the past. More

Schedule my service for the 70,000 miles oil change on my truck, with my Service Advisor Brett. Arrived, pulled in as soon as the doors were open. Brett and the service guys took care of it. Was out less tha truck, with my Service Advisor Brett. Arrived, pulled in as soon as the doors were open. Brett and the service guys took care of it. Was out less than 2 hours as usual. More

Sunset Ford is an Amazing dealer. We recently had an oil leak on our Escape. Mike Sowards took great care of us. We trust them and wouldn’t go anywhere else for service. We recently had an oil leak on our Escape. Mike Sowards took great care of us. We trust them and wouldn’t go anywhere else for service. More

Morgan was terrific and my repairs were completed sooner than I expected. I could not be happier. than I expected. I could not be happier. More