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Sunset Ford - Service Center

St. Louis, MO

4.5
1,745 Reviews

1,745 Reviews of Sunset Ford - Service Center

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June 29, 2023

I think they do good work, but waited over an hour for them to start on my car, even with an appointment More

by SUREMAN01
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Austen Kuban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Sunset Ford responded

Thank you so much for the great review and your business. We wish you all the best. See you next time!

June 28, 2023

I'm very satisfied with this dealership,I was a second time and will recommend to anyone, they are knowledgeable, good service,polite to customer, even offered free car wash, five stars. Thank you Suns More

by Gretchen
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Morgan Boyd-Keys
Jun 29, 2023 -

Sunset Ford responded

Thank you so much for taking the time to share this experience with us! Our team truly enjoyed working with you, and we wish you all the best. See you next time!

June 28, 2023

They get done what I need! Brett checks for items needed informs me and we get the job done More

by paulcerame
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
Jun 29, 2023 -

Sunset Ford responded

Thank you so much! We hope to work with you again!

June 26, 2023

Dealing with Mike Sensemeir was a pure joy! Very knowledgeable and great person! Work was fast and very pleased with the work. More

by Donald Neu
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! Our team appreciates your business, and we will see you next time!

June 26, 2023

Service was fine. Took too long to schedule Ford mandated recall work (more than 6 months). More

by WBK0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Wagner
Jun 27, 2023 -

Sunset Ford responded

We appreciate the feedback on your experience. Our team hopes to earn your business again in the future!

June 26, 2023

Excellent service by Brett Mathis and the entire service department as always. A + rating all the way. Thanks. More

by cartkev
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Sunset Ford responded

Thank you so much for the wonderful review and your business! We hope to see you again!

June 25, 2023

Very quick and helpful in advice and information to keep up with the service needed More

by redwingsonline
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher, Scott Benson, Morgan Boyd-Keys
Jun 26, 2023 -

Sunset Ford responded

Thank you so much! We hope to work with you again!

June 25, 2023

This service is always great. I get the same person he has great customer service More

by TINALOUISETURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
Jun 26, 2023 -

Sunset Ford responded

We appreciate the great review and your business!

June 25, 2023

Good service and timely. Communication could have been a bit better. When I first got there no one even paid attention that I was even standing in front of several workers. More

by shortnstl87
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Jansen
Jun 26, 2023 -

Sunset Ford responded

Thank you so much for the great review and your business! We truly enjoyed working with you and are here for any future needs. Come back and see us!

June 25, 2023

They handled the issues that were had very well after all the work was completed More

by joey.hawkins45
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Neal Watson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Morber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Schwartz
Jun 26, 2023 -

Sunset Ford responded

Thank you for sharing this! We hope to work with you again.

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