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Sunset Ford - Service Center

St. Louis, MO

4.5
1,745 Reviews
Call Service Center (314) 843-4431

1,745 Reviews of Sunset Ford - Service Center

Sort by
July 13, 2023

Friendly, professional quick service. Advisor recommended services from previous visit, which is why I came back More

by IMAHYPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
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Jul 14, 2023 -

Sunset Ford responded

Thank you for the review. We're happy to hear you we received friendly, professional, quick service. See you next time!

July 12, 2023

Very kind. Five start experience. Always making sure that the service you experience is great. More

by rileyrolenchamberlain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Boyd-Keys
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Jul 13, 2023 -

Sunset Ford responded

Thank you for the review and feedback. Our goal is to provide 5-star service to everyone and we're happy to hear you had a great experience.

July 11, 2023

The whole experience was quick and the service personnel was personable and accommodating. Thank you More

by Colnken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2023 -

Sunset Ford responded

Thank you for taking the time to share this with us! We appreciate your business, and our team hopes to see you again!

July 11, 2023

Danielle was fantastic ordered part needed scheduled appointment to my schedule and completed job with all problems resolved. Danielle is a keeper More

by Rzang9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Jul 11, 2023 -

Rzang9 responded

I purchased a new Ford to me privately and need an electronic issue taken care went to Sunset and was very impressed with the customer service. Was told exactly what part was needed to fix problem and got it taken care of quickly.

Jul 12, 2023 -

Sunset Ford responded

We appreciate the great review and your business. Our team is always here to help!

July 11, 2023

Exceptional Very informative, accommodating and friendly. They gave me a free car wash Thank you More

by DLARUSSO
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
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Jul 12, 2023 -

Sunset Ford responded

Thank you for choosing Sunset Ford! Our team hopes to see you again!

July 10, 2023

This dealership was very helpful to me. Jon Fletcher thank you for keeping me apprised during my visit on the maintenance being performed on my F150. I will definitely be coming back soon More

by RAYCES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
Report | Print
Jul 11, 2023 -

Sunset Ford responded

Thank you for the 5-star review and the positive feedback for Jon. We're happy to hear he kept you informed of your service. See you next time!

July 07, 2023

I had made an appointment two weeks before. I had AAA deliver the truck and found out that someone did not write the appointment in the computer. I was told there would be a two week wai More

by Big red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Sunset Ford responded

Clearly a step was missed and commitments were not properly communicated among staff members. I apologize for your experience. I'd like to get more details regarding your service visit. Please email me at: dschwartz@sunsetford.com or call on my direct line at: 314-467-1208. Thank you. -Danny Schwartz, Service Manager, Sunset Ford

July 07, 2023

Sunset has treated me very fairly when I have service work done. They service my F250 along with several of my work trucks. More

by JR.GILLIAM04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Jansen, Morgan Boyd-Keys
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Jul 10, 2023 -

Sunset Ford responded

Thank you for the 5-star review. We appreciate your business, and we hope to have the chance to work with you again!

July 07, 2023

Good dealership good people good service. Have been using sunday Ford over 30 years now More

by PAUL.HENGSTENBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Sunset Ford responded

Thank you for the wonderful review. We appreciate your repeat business and look forward to seeing you again!

July 06, 2023

Service Manger Danny Schwartz goes above and beyond. I appreciate him helping me out, return calls in a timely manner and being an all around great human being. Goes a very long way in todays world. Th More

by AB_2017
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schwartz
Report | Print
Jul 06, 2023 -

Sunset Ford responded

I apologize for your poor experience. I would like to hear more and speak with you. Please contact me on my direct line at (314) 467-1208. -Danny Schwartz, Service Manager, Sunset Ford

Jul 06, 2023 -

Sunset Ford responded

Please know that here at Sunset Ford, we do our best to have our customers taken care of in a timely manner and strive to provide the best possible service. We are disappointed to hear that you had a less than outstanding experience with us. If you would like to discuss further, please feel free to call me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

Jul 06, 2023 -

AB_2017 responded

I will contact you by phone and discuss as soon as I can today or tomorrow. It really upset me as in made me sad. Also, I have to pay a warranty deductible of $200 now since my car is not at Sunset for repairs.

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