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Sunset Ford - Service Center

St. Louis, MO

4.5
1,745 Reviews

1,745 Reviews of Sunset Ford - Service Center

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July 18, 2023

They performed the service I was scheduled for and had vehicle back to me as promised. Service rep was very pleasant. More

by CWLDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! Our team appreciates your business and hopes to work with you again!

July 18, 2023

Service was great I only been there once I will go back for service again. More

by Buckie100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Boyd-Keys
Jul 19, 2023 -

Sunset Ford responded

Thank you so much! We look forward to your next visit!

July 18, 2023

Morgan and the service team fid a great job getting my warranty service scheduled and completed. More

by stlconover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Boyd-Keys
Jul 19, 2023 -

Sunset Ford responded

We appreciate the great review and your business. Our team is here for any future needs!

July 17, 2023

Very pleased with the repairs made, took a little longer than expected but good communication while waiting. More

by dhuddleston0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! Our team truly enjoyed working with you, and we wish you all the best. Come back nd see us!

July 16, 2023

Great friendly service easy to work with. Service advisors are very friendly and knowledgeable to. More

by spencerobrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Boyd-Keys
Jul 17, 2023 -

Sunset Ford responded

Thank you so much for the great review and your business. Our team hopes to see you again!

July 15, 2023

No problems did the work on 2 recall notices. Courtesy driver was grear as was the service advisor More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Hummell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Dallas and think Joe the courtesy car driver
Jul 17, 2023 -

Sunset Ford responded

Thank you for the wonderful review! Our team is here for any future needs, and we hope to see you again!

July 15, 2023

Service writer Bret was very thorough and a good communicator. Car was fixed right and runs perfectly. When the car was dropped off the service, writer walked around the car to look for any existing More

by valenb26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Sunset Ford responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss further, you are welcome to reach out to me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

Jul 19, 2023 -

valenb26 responded

As a follow up, I did speak to Justin at the dealership. He explained start up troubles with a recently upgraded phone system. My Voicemail apparently did not transfer properly. At any rate, they immediately set up a time for me to come back and have a paint-less dent removal company fix the small dent on the hood. I really appreciate their attention to this and willingness to make it right. That is the mark of a quality dealership. When something goes wrong, nothing is ever 100%, the key is to make it right, and Sunset Ford did that for me. thanks to Brett Dan and to Justin for this.

July 14, 2023

The service was completed promptly. The workers were very friendly and helpful, answered all my questions. More

by GRIFFIN4818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Watson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Sunset Ford responded

We appreciate you taking the time to share your experience with us! Our team enjoyed having you here, and we hope to see you again!

July 13, 2023

Very good experience they helped me get my car fully inspected since the warranty is up More

by KWINGS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Sunset Ford responded

Thank you for the review. We're glad we were able to fully inspect your vehicle.

July 13, 2023

A brief wait to check in and work done in a timely manner. Kept me informed. More

by chasmel2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Sunset Ford responded

Thank you for the 5-star review. We're happy we were able to complete your service in a timely manner. See you next time.

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