Sunset Ford - Service Center

Great salesman I brought my car in for service and walked out with a "new" pre-owned car. I wasn't planning on buying when I came to Sunset Hills Ford, but after lo I brought my car in for service and walked out with a "new" pre-owned car. I wasn't planning on buying when I came to Sunset Hills Ford, but after looking and finding a great deal I couldn't pass up, Dan was my salesman. He was extremely knowledgeable, friendly and helpful. He answered all my questions, didn't put any pressure on me to buy or make a quick decision. My overall buying experience was very pleasant, thank you Dan :) More

Service Dept Do not get your car serviced here. My auto was in an accident and they received a hefty check to fix it. They missed problems, ran the gas out of the Do not get your car serviced here. My auto was in an accident and they received a hefty check to fix it. They missed problems, ran the gas out of the car, it was filthy. They claimed recouping wash it due to the drought. They missed a huge problem. They claimed the AC wasn't working but when I got in the car it was perfect. They got spotty when I brought the car back because it was dripping oil, oil they didn't clean. More

Great Customer Service I have had the best service with Jason. He has always treated me with respect and never pressured me into something i didn't want. Great listener to m I have had the best service with Jason. He has always treated me with respect and never pressured me into something i didn't want. Great listener to my needs and wants. Could not be more pleased. More

Saved the Day As I drove into town after a 4 hours drive from Chicago on a Friday afternoon, my power steering went out and I received a total of three malfunction As I drove into town after a 4 hours drive from Chicago on a Friday afternoon, my power steering went out and I received a total of three malfunction alerts. After rudely being turned away by three Dave Sinclair dealerships - Lincoln/GMC/Ford - I desperately called Sunset Ford and spoke with Jen Hall who was a tremendous help and coupled with Mike Konorsmann, saved the day! I dropped my Ford vehicle off on Friday evening and it was ready for pick up the following afternoon, so I was able to leave town on Sunday morning as planned. Sunset Ford made it a priority to get my car in and serviced knowing that I lived out of town and I am so appreciative of their help and excellent customer service. Thank you! More

Casey is awesome Casey was very helpful and made sure we were happy with our purchase.he also was very upfront with what we were looking for and made sure to not waste Casey was very helpful and made sure we were happy with our purchase.he also was very upfront with what we were looking for and made sure to not waste our time. He gave us a great car at a great deal. We would be glad to work with him again and tell our friends More

Lazy uneducated rude and dangerous employees I am very disappointed with the service i have received at Sunset Ford. I purchased my 2012 Ford Edge from thier used department in 2014. That was the I am very disappointed with the service i have received at Sunset Ford. I purchased my 2012 Ford Edge from thier used department in 2014. That was the last time ive had service the way it should be at a dealership. With my Edge i purchaed a 100,000 mile bumper to bumber warrenty. Unfortunately no car is perfect so i have been in numerous times for misc services. I can tell you this place certainly does not deserve a 5 star rating. Employees in the past have acted like i was an idiot when talking to them about issues with my car. They are lazy and take their sweet xxx time. I waited 2 hours to pick up my car after beeing called to come pick it up because it was done. Not to mention while i was waiting for my vehicle, one of the employees literally ran over an old man walking across the service department driveway and was taken to the hospital. Numourous times they told me that they couldnt fix things that were wrong. Seems like because i have a warrenty making most services free of charge that they avoid everything possible. I have delt with many of the employees and technitions there and only one i can say i respect and thats Ashely Matheis. Another prime example of their xxxxty service would be when my suspension was making a clicking noise. I was supposed to ride with a technician in my vehicle so he could get a better understanding of what was happing. Well they paged him 4 times over a 45 min span and searched the building for him to find him no where. It was a joke. Once again this place is terrible and does not deserve 5 stars. Go do your business some place else. More

Service Center Advisor Ashley Matheis was very helpful and professional, explaining exactly what was done to address my issue. She is a definite asset to Sunset Ford, and I Ashley Matheis was very helpful and professional, explaining exactly what was done to address my issue. She is a definite asset to Sunset Ford, and I would be happy to work with her in the future. More

Exceeded Expectations I was treated with complete respect. Along with the other employees in the service department, Ashley was very professional, knowledgeable, helpful, a I was treated with complete respect. Along with the other employees in the service department, Ashley was very professional, knowledgeable, helpful, and friendly. I been dealing with another local Ford dealership for over 15 years and never experienced the professionalism that I have at Sunset Ford. I highly recommend Sunset Ford. More

Poor service Pulled into service bay... told by person at desk "I am just a driver, you need to wait for ________". That person was also far too busy to ask what Pulled into service bay... told by person at desk "I am just a driver, you need to wait for ________". That person was also far too busy to ask what help I needed. In STL on a pleasure trip, accumulator drier needed replaced on my late-model Lincoln Navigator as the air had started blowing warm/cold/etc. Told it would be three weeks before someone could look at it. This is why I purchased the Lincoln, easy service at any Ford dealer in case of an emergency. My local Ford dealer made an appointment to have it repaired the very NEXT day at 8 am and said they would have done it the very same day, except I was 120 miles away. So much for "gold key" emergency service... Love my local dealer, hate this one. More