Sunset Ford - Service Center

Lack of accountability Despite being across town from Sunset I have had all my service work done there since buying my truck from them in 2013. After telling me my 2012 F-1 Despite being across town from Sunset I have had all my service work done there since buying my truck from them in 2013. After telling me my 2012 F-150's front brakes needed immediate replacement last February I had the work done within a week. Recently I visited another Ford dealership for the first time (very close to home and I planned to leave town that afternoon) just for an oil change. I was told my front brakes needed immediate replacement again. When looking at my receipts I found Sunset had replaced my rear brakes instead of the front. Upon calling, then visiting the sunset service center I never received an apology, but a response that I was right but the rear brakes were near replacement stage too. The service rep did offer me a discount on replacement, telling me neither of his supervisors was available. I asked the supervisor call me. Today the same service rep called me to tell me his boss said he wouldn't have offered me as much as he had. I've always been willing to pay a bit more for service from dealers, but have always expected "forthrightness". Admitting a mistake and apologizing would have finished the issue and locked me in. Now they could do the work for free and I'd still go somewhere else. More

Iphone and Sync 3 Had been to the dealership to have my Sync 3 upgraded and was told I needed software version 3 and since I only had version one it was not available. Had been to the dealership to have my Sync 3 upgraded and was told I needed software version 3 and since I only had version one it was not available. I wasn't very pleased since I set up an appointment and was assured the work could be done. I stopped in a couple weeks later and talked with Brett. He said no problem. They would upgrade to two and then install three and add Apple Carplay and since this was the first installation of this upgrade he wanted a particular tech to do it. I waited and the install went perfectly. Took less time then they thought so I saved a little money. Brett is now my go to guy. More

Brett is one of the BEST service advisors! I've owned approximately 50 cars and/or trucks and have never been as satisfied as I have been with Sunset Ford and Brett Mathis as my Service Advisor I've owned approximately 50 cars and/or trucks and have never been as satisfied as I have been with Sunset Ford and Brett Mathis as my Service Advisor..He takes the time to explain everything fully and completely and makes you feel very comfortable and secure! More

First Time Ford Customer and Owner Mike Wilhite was awesome from start to finish. This is my first Ford ever, and first time I brought it in for any service.. He's very knowledable and Mike Wilhite was awesome from start to finish. This is my first Ford ever, and first time I brought it in for any service.. He's very knowledable and super nice. He made us feel comfortable. My husband is looking for a newer vehicle, a Ford. We're done with Chevys, and Mike gave us some great advice and makes us want to go back to Sunset Ford when he does. You can't find very many nice people anymore, at least the ones who make the customer feel important. Mike did. Please tell him he was great and the reason we'll be back. Looking forward in doing more business with Sunset Ford. More

Body Shop is Super On December 6th my F150 Crew cab was totaled in a front end collision. We purchased the truck from insurance company and worked with Joe to rebuild i On December 6th my F150 Crew cab was totaled in a front end collision. We purchased the truck from insurance company and worked with Joe to rebuild it. The work they did was superb and it runs great. Only minor punch list items that Joe is working on. He was fair to work with and did not mind my constant checking on this vehicle. It was a family truck left to me and was important that it was repaired and done correctly. I had work with Joe on company cars in the past and knew if I needed someone he was the man. Sunset has a great representative in Joe Tuha. Thank You Sunset. M Leeke More

2017 Escape - 1st oil change and tire rotation - car damage Mr. Konnersman a quart too much? That's not what 3 service stations said; including a Ford dealership It just would have happened w/1 to many Mr. Konnersman a quart too much? That's not what 3 service stations said; including a Ford dealership It just would have happened w/1 to many More

It was a great experience of receiving my new vehicle from s This was a great experience at sunset, they have awesome customer service and they do everything in their power to help you get in the vehicle that u This was a great experience at sunset, they have awesome customer service and they do everything in their power to help you get in the vehicle that u want. More

Customer service I just want to thank Anita for the excellent customer service. I was transferred to 3 different departments, multiple times until I was transferred to I just want to thank Anita for the excellent customer service. I was transferred to 3 different departments, multiple times until I was transferred to Anita. She had a smile in her voice with a warm and friendly demeanor. She went above and beyond answering my questions without transferring my call to other departments. Thank you again Anita for the exceptional service you provided. Great service goes a long way and people like you will keep my business along with my friends and family! More

Warranty work with part being ordered. Mike was terrific in keeping me in the loop while ordering parts and the time frame I was to expect. Did several followup phone calls. I totally tru Mike was terrific in keeping me in the loop while ordering parts and the time frame I was to expect. Did several followup phone calls. I totally trust his information. More