Sunset Ford - Service Center

Lonnie Pope Lonnie, provided outstanding service and was extremely courteous. Lonnie, accomadate my needs and got us in and out. I would highly recommend Lonnie a Lonnie, provided outstanding service and was extremely courteous. Lonnie, accomadate my needs and got us in and out. I would highly recommend Lonnie and Sunset Ford dealership on Gravios Rd. in St. Louis. Outstanding service prompt and courteous. If you need service work see Lonnie. More

Doug Sucher- Best of the best Not sure where to start other than it started with a distraught call on my end, to the service department at Sunset Ford. I was blessed that day to ge Not sure where to start other than it started with a distraught call on my end, to the service department at Sunset Ford. I was blessed that day to get Doug on the phone. I had never met Doug, never spoke with him and all he knew was I had purchased a Ford that was having issues with the engine when it should not be. After a long discussion, him hearing me out and truly listening,he told me he did not feel hopeful that the outcome would be what we wanted but he would take it on and go to bat for us. This man never waivered, we would receive phone calls daily to update us, even when the news was not good, he continued to fight for us. In the end Doug did just as he promised and did not give up on our cause! Ford eventually and finally decided to put a new engine in our vehicle...Im still not sure if they agreed with Doug or were just tired of hearing from him (lol), but none the less this man went above and beyond in every way imaginable. He restored our belief that at times with the right person in your corner, the right and just outcome can and will prevail. Thank you Doug, you truly are a gem of a man! Dean and Lisa Peters Now on to an email to the owners of Sunset Ford More

Auto Body Shop * Debbie Espey in body shop is friendly, professional and a quick problem solver. After auto body repair she even helped us coordinate mecanical work * Debbie Espey in body shop is friendly, professional and a quick problem solver. After auto body repair she even helped us coordinate mecanical work with service department on our other vehicle. * Jennifer in body shop is also friendly, professional and quick * Brett in service was also firendly, quick and professional. He knew we could not be without our vehicle for long and did his best to get our car fixed and and back to us within 1-1/2 days. We will only use Sunset Ford moving forward because of Debbie and Brett. More

She has great customer service and very friendly Lonnie is one great employee, She is the main one that always seems to get to the bottom of the problem and find the quickest solution and the best on Lonnie is one great employee, She is the main one that always seems to get to the bottom of the problem and find the quickest solution and the best one at that. You can tell that she knows what she is doing when it comes to Service and she provides great customer service at that. Lonnie is very personable and really cares about you and any problems that arise with your vehicle, she gets you in and out and takes great care of you. I would highly recommend asking for her when dealing with Sunset Ford at the Saint Louis location. More

Excellent Service and Helpfulness Lonnie Pope consistently goes above and beyond to help me almost as soon as I walk into the service area. Even when she is busy she is still friendly Lonnie Pope consistently goes above and beyond to help me almost as soon as I walk into the service area. Even when she is busy she is still friendly and takes time to help with any concerns. I would say her service and attitude is one of the main reasons I continue to come back. Thank you for all you do Lonnie! Jonathan Jansson More

A small dent and scratch brought me to Sunset I had a small dent and scratch on my 2017 explorer and stopped by to get an estimate from Sunset. I had the pleasure of talking with Debbie Espey who I had a small dent and scratch on my 2017 explorer and stopped by to get an estimate from Sunset. I had the pleasure of talking with Debbie Espey who was extremely kind and courteous and helped me with my estimate' When I received my estimate from my insurance co. it was low and Debbie walked me through the whole process and helped me tremendously. It was a situation were nobody wants to deal with a insurance claim but Debbie took care of everything;very friendly, kind and in my experience a great asset to Sunset Ford. A big thank you to Debbie. More

Smooth experience My moms 02 Ford Taurus was recently in the body shop. Debbie and Jennifer helped make this adventure go smoothly. I live in Mississippi and they were My moms 02 Ford Taurus was recently in the body shop. Debbie and Jennifer helped make this adventure go smoothly. I live in Mississippi and they were able to answer all my questions and were very responsive. My mom wasn't able to drive her car home, so they made arrangements to have it delivered to her home. Thanks for making things go smooth. Mark More

Perfect Service! I brought my truck in for service as my check engine light was on. As I was getting some of my personal stuff from my vehicle, Aaron came over to tak I brought my truck in for service as my check engine light was on. As I was getting some of my personal stuff from my vehicle, Aaron came over to take it back for service. We briefly spoke about the issue and he knew exactly how to resolve, was pretty sure the part was in stock, AND knew exactly how long it would take to get it done. This couldn't have been a more perfect service visit. Thank you Aaron, Thank you very much. More

Howard has our Service for Life! My husband and I have purchased 2 vehicles from Howard at Sunset within the past 2 years. He is so committed to what he does and he truly cares about My husband and I have purchased 2 vehicles from Howard at Sunset within the past 2 years. He is so committed to what he does and he truly cares about his customers before, during, and after the deal is made. Our 2017 Explorer, which we love, has been having some issues. I have made numerous trips (about 12, but who's counting) to the Service Department at Sunset Ford regarding several irritating noises and issues with our Explorer. The last time that my vehicle was in the Service Department, they had my vehicle for 5 weeks. In the middle of these 5 weeks, I was in contact with Howard to see if he was able to assist in the issue at all and he did not hesitate to do what he could to help me, even though he did not have to. He had already sold me the vehicle, so he could have just blew me off and told me to continue dealing with the Service Department, but he did not. Larry, the New Sales Manager was also very concerned regarding my vehicle after hearing about what we were dealing with. The Service Advisor, Mike Sensmeyer, was also very helpful and nice throughout the process, however, the remainder of my service experience was not enjoyable by any means. I made several trips, as mentioned, to have them attempt to repair my vehicle. I had several videos of the noises that I was concerned with, which I sent to the advisor to show the technician. I took many ride alongs with a technician, who understood my concerns and told me how they needed to be addressed. After I dropped my vehicle off, I was asked to come to the dealership to ride with the technician to see if the noises were gone, but that I could not have my vehicle back because there was a safety issue and the part needed was on national back order. When I got to the dealership, it was another technician working on my vehicle that I did not speak to about my concerns, and he told me something completely different than the initial technician. I rode with him and pointed out a noise that was still there, which he was able to hear, but after investigating slightly told me "I was xxxx out of luck that the seat was made that way." So I left the dealership and voiced my concerns to the Advisor, who attempted to fix the problem. When I came to pick up my vehicle 5 weeks later, the noise was still present and my vehicle was left with 27 miles to empty and the gas light on. I was very frustrated. I spoke with the Service Manager, Doug, who was very rude and basically told me I was lying, that he drove the vehicle himself and heard nothing and that he was the one who used all the gas trying to hear the noise, but that if I wanted to, I could come up and ride with him again and he would put some gas in the car. I declined and then contacted Howard, sat in his office while him, Larry, and their boss tried to come up with solutions to my problems. I am now in the middle of a buyback with Ford and Howard has been in constant communications with me regarding the case, as well as calling on my behalf to try to move the process along. He has also given me all of the information I need, as well as explaining everything to me since I have never had to do this before. My husband and I will return to see Howard and we will definitely refer our friends and family in the market for a Ford to Howard. The Service Department, however, I most likely will not re-visit or recommend. More

Amazing I had just bought a used vehicle and a warning light came on. Brett came to the rescue and had it looked at and fixed in two hours. He was profession I had just bought a used vehicle and a warning light came on. Brett came to the rescue and had it looked at and fixed in two hours. He was professional and courteous. More