Sunset Ford - Service Center

Good work by Service Advisor Kyle Recently had my wife's 2013 Escape in for general maintenance, recall and a repair. Kyle was very professional and courteous in scheduling and followi Recently had my wife's 2013 Escape in for general maintenance, recall and a repair. Kyle was very professional and courteous in scheduling and following up on all work performed. Thanks................ More

The Sunset Body Shop is Second to NONE I was very confused about the process of getting my truck fixed after my fender bender so I wanted to take my truck to two places that were preferred I was very confused about the process of getting my truck fixed after my fender bender so I wanted to take my truck to two places that were preferred by my insurance company. Both places would not see me for an extended period of time saying that they were way too busy and didn't have time to look at my truck. The first company got me in after a month and after looking at the truck for only 10 minutes wrote up the quote and said that they could schedule an appointment to have it fixed about three weeks out. The second shop couldn't see me for a solid month. I decided to call Sunset Ford. I set up an appointment and they let me immediately bring in my truck. They went over my truck in great detail and found a few other things directly related to the accident that were not found by the other shop and probably would not be noticed by me until long after the truck was fixed. Sunset Ford's people were extremely nice, very informative, took me through the whole process and within a week my truck (which had quite a bit of work to be done to it) was back and looked like NEW! Not only that but after they finished working on my truck they must have a policy of delivering the customer's vehicle in better shape than when it was brought in because I left the interior a mess but when I got it back, it was all cleaned out and smelled amazing. I'm so glad that the preferred shops from my insurance company couldn't get me in otherwise I wouldn't have found out about the service at Sunset Ford. From the shop manager to the mechanics, Big xxxxxxto the whole crew! Thank you Sunset Ford. More

Great customer service Mike has awesome customer service and Ed is a relentless worker who really knows his stuff! They both worked tirelessly to ensure my vehicle issues (n Mike has awesome customer service and Ed is a relentless worker who really knows his stuff! They both worked tirelessly to ensure my vehicle issues (not caused by Sunset Ford) were corrected. More

Amazing to work with Always fast and friendly to work with. I take all 4 of my work trucks and all my personal vehicles to her. Only person I deal with Always fast and friendly to work with. I take all 4 of my work trucks and all my personal vehicles to her. Only person I deal with More

Service I have never had a bad experience at this dealership. I purchased my car in September from Sunset and purchased a car for my daughter at another deal I have never had a bad experience at this dealership. I purchased my car in September from Sunset and purchased a car for my daughter at another dealership and the difference between these two dealerships is unreal. In fact the customer service and efficiency of the service department is so amazing that I contacted the place I purchased my daughters car from and told them I would never be back. I will not buy another car from anyone else, I learned my lesson More

Amazing This dealership is awesome to work with, the employees are courteous and willing to go above and beyond to make sure the customer is satisfied. I pur This dealership is awesome to work with, the employees are courteous and willing to go above and beyond to make sure the customer is satisfied. I purchased a car from another Ford dealer and that dealership is a nightmare, Sunset has helped me with a recall, parts and service for a car they did not even sell me. I will never buy a car from another dealership, this place has the best customer service and their new waiting area is pretty comfortable. Thanks Sunset More

First experience Brought my mustang in for an oil change and check up, ended up needing 4 new tires. Mike helped me choose a great set of tires for a great price, he w Brought my mustang in for an oil change and check up, ended up needing 4 new tires. Mike helped me choose a great set of tires for a great price, he worked with me to make sure the timing was spot on and I was able to get back into my car before the end of the day. Extremely professional and helpful.. I plan to go back to Mike for all my service needs in the future. More

Debra Menard Debra is always helpful on every visit, has even been helpful to find out information for me above and beyond the scope of her job. very good work att Debra is always helpful on every visit, has even been helpful to find out information for me above and beyond the scope of her job. very good work attitude and always friendly. More

Oil change and tire rotation I had a wonderful experience getting my oil change taken care of. Sunset Ford stands behind what they promise. Had my oil changed today and it was don I had a wonderful experience getting my oil change taken care of. Sunset Ford stands behind what they promise. Had my oil changed today and it was done in an hour! Easy in, easy out! Thank you so much Jason Straub! :) More

Trade in first time I came in for an oil change and inspection. Instead I bought a new car all by myself. My husband was pleased. Dan was very helpful thru the whole pr I came in for an oil change and inspection. Instead I bought a new car all by myself. My husband was pleased. Dan was very helpful thru the whole process. We will be back this was our second car. More